Incora

Customer Support

• Process and manage sales orders, verifying accuracy against customer purchase orders and ensuring on-time delivery.
• Prioritize orders based on urgency, specifications, and shipping requirements; follow through on customer expedite requests.
• Respond promptly to customer inquiries on pricing, availability, and order status; handle complaints and escalate when needed.
• Prepare quotations, sales documents, and generate weekly/monthly reports on order status and sales activities.
• Coordinate with sales, logistics, finance, and supply chain teams to ensure smooth delivery and invoicing.
• Maintain and update customer records and item data in the ERP system; upload shipping documents and process RMAs.
• Support sales representatives with scheduling, presentations, and product information.
• Assist with sales events, product training, and marketing activities as needed.
• Manage stock inventory count on customer site (if any).
• Ensure compliance with company policies, sales procedures, and contract review requirements.

Sales Support Specialist

Business Development Rep

• Lead sales coverage and market/business development management services, focusing on the Aerospace market.
• Develop the market for Incora products and services within an assigned geographical territory.
• Collaborate with Inside/Outside Sales to support building and maintaining sales.
• Incorporate Incora sales initiatives, policies, and programs in support of business plans and strategic objectives.
• Develop customer relationships through sales calls.
• Maintain a strong market intelligence, product knowledge, and awareness of local competitive conditions.
• Prospect, generate, evaluate and develop qualified sales leads into strong and favorable customer relationships.
• Understand and incorporate Incora philosophy, values, visions, and Sales initiatives in all behaviors, practices, and decisions.
• Travel throughout the assigned region to call on existing and prospective customers to solicit opportunities for Incora chemical sales.
• Provide input and maintain the CRM database, whilst scoping potential opportunity of said prospect.
• Actively visit customers, new or existing, independently and/or in conjunction with other Incora functions.
• Maintain professionalism, customer service, and customer focus while building strategic partnerships with potential and existing Incora accounts.
• Submit periodic sales reports and expenses as required, within adherence to applicable policies and budgetary allowances.
• Attend regularly scheduled and impromptu Sales meetings and company-sponsored training, meetings, and events as required.

Sales Support Specialist

Business Development Manager