Incora

Account Manager

• Order book management
• Liaise with customers and internal stakeholders
• Ensure requested delivery deadlines are met

Customer Account Coordinator

Operations

• Maintain the day to day running of the warehouse day-shift.
• Drive operational performance supported by a team of Department Managers.
• Ensure that all operational areas function efficiently, safely, and in line with Incora, customer, and statutory obligations.
• Deliver warehouse operations in a cost-effective manner through monitoring and analysis of KPIs.
• Identify continuous improvement opportunities and implement best practices.

Operations Manager

Account Executive

• Serve as primary day-to-day contact for assigned customers.
• Respond to RFQs (requests for quote) in a timely manner.
• Prepare pricing and quotations.
• Follow up on open quotes to convert opportunities into orders.
• Process purchase orders and sales orders accurately.
• Resolve customer issues related to pricing, shortages, delays, or returns.
• Maintain regular communication with customers.
• Identify growth opportunities within existing accounts.
• Coordinate with Outside Sales / Account Managers.
• Review customer spend trends and buying patterns.
• Support contract pricing and long-term agreements.
• Work with purchasing, planning, warehouse, and suppliers on delivery commitments.
• Expedite late orders and manage backorders.
• Provide order status updates and shipment tracking.
• Maintain CRM / ERP records.
• Track bookings, sales, margins, and pipeline.
• Support month-end revenue goals and AOP targets.

Sales Representative II

Manager

• Delivering operational and strategic plans through overall supply chain management
• Responsible for orderbook and delivery management
• Lead operational supply chain performance and manage vendor relationships
• Develop business plans and ensure accurate resource planning
• Establish and measure annual strategic objectives for operational performance
• Collaborate with stakeholders across a global team, supply base, and customers
• Establish, measure, and monitor vendor performance KPIs
• Deploy strategy, processes, and procedures across the region

Senior Manager, Supplier Delivery

• Manage the day-to-day administration of Incora’s global benefits, wellness, retirement, and leave programs, including medical, dental, vision, life, disability, and wellbeing initiatives.
• Support the execution of a global benefits and wellness strategy aligned with company goals, values, and regional market practices.
• Coordinate and manage annual benefit renewals, working with brokers and vendors to evaluate plan design changes, pricing, and employee impact.
• Partner with HRBPs and People leaders to ensure benefit programs support workforce needs, are inclusive, and enhance the employee experience.
• Maintain a comprehensive and accurate inventory of global benefit plans using tools such as Lockton’s Global Navigator.
• Support the design, implementation, and administration of Incora’s compensation programs, including base pay structures, incentive plans, and job architecture.
• Conduct compensation benchmarking and market analysis to ensure pay practices remain competitive, equitable, and aligned with business needs.
• Analyze benefit and compensation data to identify trends, manage costs, and support informed decision-making.
• Manage relationships with external vendors, consultants, and brokers to ensure high service quality and value.

Manager, Total Rewards

Analyst

• Maintain a strong knowledge of Incora products and LTA & JIT service solutions, and on-site and FSL policies and procedures
• Administer and fulfil the implementation project, transition, and any on-going support activities of the company’s new special customer contract inventory management projects
• Follow and complete implementation plan tasks developed by the Implementations Project Manager
• Organize resources for implementation process
• Coordinate final phase operations, (including sites visits with the Project Completion Teams) with the Operations Manager to ensure plan fulfilment, and a smooth, efficient and successful customer experience
• Assist in defining customer parts requirements by point-of-use, work Center and project
• Map customer production floor, as needed
• Create system data records
• Assist in the design and installation of scanning and barcode label equipment at inventory locations
• Assist in the training of on-site personnel; develop and maintain training manuals and conduct initial and on-going training efforts for customer and company personnel
• Identify and coordinate process improvements to existing and new contract operations
• Aid in the testing and deployment of process, hardware and software solutions applicable to contract operations
• Direct day-to-day activities of implementation crews, as requested
• Ensure all organization activities and operations are carried out in compliance with local state and federal regulations and laws governing business operations
• Work in concert with JIT Regional Customer Program Managers, as necessary, to assist in the day-to-day operations of existing customer contracts
• Work in concert with CDF & FSL Warehouse Managers, as necessary, to assist in the day-to-day warehouse operations of existing contracts
• Attend regularly scheduled and impromptu departmental meetings, and attend company-sponsored training or meetings, as required
• Frequent Business Travel as needed to support projects.

Contract Integration Analyst

Program Manager

• Provide the commercial & operational direction for nominated chemical customer contracts either by customer group or by region, within the contracts business unit
• Accountable for the directing, managing & coordination of all contract activities within the given customer contracts and supporting functions to achieve the Company’s business goals
• Responsible for the financial growth within customer accounts and maximizing opportunities to grow relationships
• Manage a contract team to administer the day-to-day operational functions and deliver best in class customer service
• Build partnerships, and support the customer contracts
• Negotiate renewals of customer contract agreements using Best Practice Terms & Conditions for Incora
• Closely monitoring sales, margin, costs, and inventory levels to meet or exceed budget ensuring accounts remain profitable
• Conduct interviews, hire and train on-site personnel (when necessary to do so)
• Ensure longevity of a partnership culture in all Incora’s contracted customers
• Responsible for the maintenance of the contract for the life of the contract
• Develop key performance indicators for Contract Compliance, both externally with the Customer and internally for Financial Performance
• Manage, support and mentor the team, providing effective & timely performance evaluations, conduct reviews and facilitate additional training and/or mentoring as appropriate
• Ability to travel, as necessary, between customers’ sites.

Strategic Program Manager

Controller

• Provide support within the Warehouse Operations Team to ensure quality and delivery targets.
• Utilize Incora's operational systems to raise and resolve issues.
• Deliver training in line with training schedules.
• Ensure two-way feedback takes place via regular one-to-one’s and coaching sessions.
• Take responsibility for various reports in line with KPI’s.
• Undertake Warehouse duties as required to ensure daily output is delivered.