Included Health

Urgent Care

• Provide care to patients of all ages across a wide range of conditions
• Maintain accurate and current patient records
• Work collaboratively with our provider and support teams
• Report to the Medical Director of Urgent Care

Urgent Care Physician

• Provide care to patients of all ages across a wide range of conditions
• Maintain accurate and current patient records
• Work collaboratively with our provider and support teams
• Evaluate, diagnose, recommend treatment plan and document findings appropriately and timely
• Deliver high quality patient care while maintaining safety
• Counsel and educate patients
• Order and interpret diagnostic tests as needed

• Perform age-appropriate history and virtual examinations, evaluate, diagnose, recommend treatment plan and document findings appropriately and timely
• Deliver high quality patient care while maintaining safety
• Document medical information of patients and review patient history at each visit
• Request consultation or referral with other health care providers when appropriate
• Counsel and educate patients
• Order and interpret diagnostic tests as needed
• Evaluate, triage and manage pediatric and adult patients for acute care, and have experience with chronic disease management and mental health conditions
• Actively maintain knowledge of current medical research and trends
• Provide administrative support or cross-coverage for reviewing laboratory test results

Urgent Care Physician – Nocturnal

• Perform age-appropriate history and virtual examinations, evaluate, diagnose, recommend treatment plan and document findings appropriately and timely
• Deliver high quality patient care while maintaining safety
• Document medical information of patients and review patient history at each visit
• Request consultation or referral with other health care providers when appropriate
• Counsel and educate patients
• Order and interpret diagnostic tests as needed
• Evaluate, triage and manage pediatric and adult patients for acute care, and have experience with chronic disease management and mental health conditions
• Actively maintain knowledge of current medical research and trends
• Provide administrative support or cross-coverage for reviewing laboratory test results
• Scheduling flexibility to include evenings and weekends

• Provide care to patients of all ages across a wide range of conditions
• Maintain accurate and current patient records
• Work collaboratively with provider and support teams
• Perform age-appropriate history and virtual examinations, evaluate, diagnose, recommend treatment plan and document findings appropriately and timely
• Deliver high quality patient care while maintaining safety
• Document medical information of patients and review patient history at each visit
• Request consultation or referral with other health care providers when appropriate
• Counsel and educate patients
• Order and interpret diagnostic tests as needed
• Evaluate, triage and manage pediatric and adult patients for acute care
• Provide administrative support or cross-coverage for reviewing laboratory test results

Machine Learning Engineer

• Lead the design, deployment, and operation of production machine learning systems for both batch and online use cases, with a deep focus on reliability, scalability, and maintainability.
• Build and improve the infrastructure for the ML lifecycle. This includes training pipelines and inference workflows. It also covers model deployment patterns, monitoring, alerting, and automating retraining.
• Partner with data scientists, engineers, product managers, and domain stakeholders to translate ambiguous business problems into practical ML solutions with clear validation plans and measurable impact.
• Guide the shift from prototype to a robust production system. This includes several tasks. These tasks include model packaging and orchestration. They also involve observability, documentation, and operational guardrails.
• Improve developer experience for ML at Included Health by creating reusable patterns, templates, tooling, and documentation that make it easier for other engineers to ship production-grade models.
• Design and optimize workflows for model evaluation, monitoring, and performance tuning, including system metrics, business metrics, and model-quality signals.
• Build systems that support explainability, auditability, and safe downstream consumption of ML outputs in product and operational workflows.
• Work collaboratively with the machine learning, data engineering, and application engineering teams. Define clear interfaces. These should connect data platforms, model pipelines, and product integrations.
• Make pragmatic technical tradeoffs across latency, cost, complexity, and model quality, especially in real-world systems with imperfect data and evolving business requirements.
• Provide technical leadership and mentorship to other engineers, raising the bar for engineering quality, operational excellence, and product-minded ML development.

Senior Machine Learning Engineer

Nocturnist Physician, Urgent Care

Care Advocate

• Provide Member-Centered Support in a High-Volume Environment:
• - Answer inbound calls and chats respectfully and empathetically, using clear, plain language to help members feel confident and informed.
• Resolve Core Member Issues:
• - Explaining benefits coverage, cost-sharing concepts (deductibles, copays, coinsurance, and out-of-pocket maximums), and basic eligibility details.
• - Finding and confirming in-network providers, updating account information, and providing simple status updates on existing requests.
• - Connecting members to available programs (such as virtual care) by guiding them through standard enrollment or scheduling steps.
• Own Issues and Empower Members:
• - Resolve clearly defined questions end-to-end using established workflows and scripting, while educating members to reduce future confusion and repeat contacts.
• Leverage Tools and Resources:
• - Navigate Included Health systems, knowledge bases, and carrier portals to research questions and identify the right next step.
• - Accurately document interactions and follow-up actions, ensuring clear, concise notes that enable continuity of care across the team.
• Deliver Consistent Quality:
• - Meet or exceed expectations for quality audits and member satisfaction (MSAT), while clearly articulating Included Health's mission and commitment to reducing friction in healthcare.

Member Care Advocate, MCA

Manager

• Deliver coordinated, patient-centered virtual Care Management by telephone or video that improves members' health outcomes.
• Create impactful care plans together with members and our diverse care team, and help members achieve the desired goals.
• Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general.
• Partner with the members' local providers to ensure coordinated care.
• Provide compassionate, longitudinal follow-up care, building supportive relationships.
• Assist throughout acute healthcare episodes, such as hospitalizations and rehabilitation stays, providing coordinated Case Management to support the member and their family.
• Coordinate necessary resources that holistically address members' problems, whether clinical or social.

CA Licensed Nurse Care Manager, Adult

• Deliver coordinated, patient-centered virtual Care Management by telephone or video that improves members' health outcomes.
• Create impactful care plans together with members and our diverse care team, and help members achieve the desired goals.
• Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general.
• Partner with the members' local providers to ensure coordinated care.
• Provide compassionate, longitudinal follow-up care, building supportive relationships.
• Assist throughout acute healthcare episodes, such as hospitalizations and rehabilitation stays, providing coordinated Case Management to support the member and their family.
• Coordinate necessary resources that holistically address members' problems, whether clinical or social

Licensed Nurse Care Manager, Adult

Assistant

• Focusing on member engagement, complete scheduled shifts for:
• Member calls, chats, and internal referrals into CCP
• Targeted outreach shifts to engage at-risk members into CCP
• Use autodialer tooling for targeted outreach to the eligible population
• Manage and triage related care plan task queues
• Coordinate care for members and their families/caregivers, as identified by the clinical team*
• Recommend benefits available to members through their employers (benefits navigation)
• Initiate related cases (e.g., Provider Match, Concierge Referrals, Expert Medical Opinion, Claims), as identified by the clinical team
• Complete administrative tasks such as:
• Compose letters and mailings to members and providers
• Obtain medical releases and records
• Triage callback tickets, referrals, and escalations
• Monitor email referrals and communications
• Monitor and manage portals, such as Ovia and ACM insurance feeds
• Attend huddles when requested
• Attend ongoing training and courses to stay current with new developments in healthcare
• Comply with organizational guidelines and healthcare laws and regulations
• Other duties, as assigned

Connected Care Assistant

Medical Director

• Responsible for the strategy, external representation, and program leadership for clinical services in high-stakes settings.
• Lead the clinical quality approach to client audits, consultant engagement, and longitudinal quality assurance.
• Represent Included Health in meetings with clients, consultants, health plans, and internal leaders.
• Shape the vision for external-facing clinical quality work and build trusted relationships.
• Ensure the development of systems to monitor member journeys and maintain service reliability over time.
• Utilize AI-driven quality surveillance to modernize quality operations.

Urgent Care Physician

Urgent Care Physician

Urgent Care Physician – Nocturnal

Urgent Care Physician

Urgent Care Physician

Urgent Care Physician

Senior Machine Learning Engineer

Nocturnist Physician, Urgent Care

Nocturnist Physician, Urgent Care

Member Care Advocate, MCA

CA Licensed Nurse Care Manager, Adult

Licensed Nurse Care Manager, Adult

Connected Care Assistant

Associate Clinical Director, Integrated Care Quality - NP/MD

Urgent Care Physician – Nocturnal