Connected Care Assistant

Included Health

Connected Care Assistant at Included Health, coordinating care and supporting members in managing complex health conditions while maintaining excellent service.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $29 per hourWebsite

About the role

Key responsibilities & impact

Focusing on member engagement, complete scheduled shifts for:
Member calls, chats, and internal referrals into CCP
Targeted outreach shifts to engage at-risk members into CCP
Use autodialer tooling for targeted outreach to the eligible population
Manage and triage related care plan task queues
Coordinate care for members and their families/caregivers, as identified by the clinical team*
Recommend benefits available to members through their employers (benefits navigation)
Initiate related cases (e.g., Provider Match, Concierge Referrals, Expert Medical Opinion, Claims), as identified by the clinical team
Complete administrative tasks such as:
Compose letters and mailings to members and providers
Obtain medical releases and records
Triage callback tickets, referrals, and escalations
Monitor email referrals and communications
Monitor and manage portals, such as Ovia and ACM insurance feeds
Attend huddles when requested
Attend ongoing training and courses to stay current with new developments in healthcare
Comply with organizational guidelines and healthcare laws and regulations
Other duties, as assigned

Requirements

What you’ll need

Prior experience in case management or healthcare setting is preferred.
Proficiency in motivational interviewing techniques.
Ability to multitask and remain flexible in a constantly changing environment.
Strong telephone skills, including the ability to navigate conversations effectively and anticipate needs over the phone.
Demonstrates professional and effective communication skills, both verbal and written.
Effective time management and can work autonomously.
Highly organized with the ability to manage tasks and meet deadlines.
Proficient in computer technology with the ability to quickly learn new computer platforms.
Experience with health IT systems and reports is desirable.
Knowledge and connections to community healthcare and social welfare resources is preferred.
Demonstrates a positive and respectful attitude towards peers, team members, and patients.
Acknowledges patient rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations.
Commitment to schedule: 8-5PM (PST/CT/EST) (Monday-Friday)

Benefits

Comp & perks

Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO”)
12 weeks of 100% Paid Parental leave
Up to $25,000 Fertility and Family Building Benefit
Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
11 Holidays Paid with one Floating Paid Holiday
Work-From-Home reimbursement to support team collaboration and effective home office work
24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Case ManagementMotivational InterviewingHealth IT SystemsAdministrative Task ManagementBenefits Navigation

Soft Skills

Effective CommunicationTime ManagementOrganizational SkillsFlexibilityPositive Attitude