Inbox Health

Customer Support

• Assisting patients who contact us via phone or digital channels with questions about their healthcare bills in both English and Spanish
• Collaborating with a dedicated team of driven individuals within the Patient Billing Support department
• Providing accurate and professional responses to incoming phone calls or support tickets
• Maintaining organization and promptly addressing all patient inquiries
• Collaborating closely with billing customers to ensure patient profiles are updated accurately
• Identifying customer question trends for potential automation opportunities
• Thinking about product capabilities and customer needs to contribute to product development
• Engaging with the product/engineering team to explore new approaches and workflows

Customer Care Support Agent

Full-stack Engineer

• Work with product teams to design performant, efficient protocols and software designs and convert specifications into actionable Agile tasks
• Design and implement LLM API integrations and advocate for best practices
• Design and implement REST API resources, background workers, and automated tasks using Ruby on Rails
• Handle complex data modeling and performance testing problems
• Use Ember framework and other JS technologies to create and enhance features
• Write complex SQL queries for the Postgres database
• Design unit tests in RSpec and advocate for testing best practices
• Write maintainable, modular code and participate in collaborative code reviews
• Debug production issues across the technology stack
• Mentor and assist junior engineers and support internal users regarding product questions and requests

Senior Software Engineer

Account Manager

• Own and expand relationships with EMR and PM vendor partners as the primary point of contact for assigned partners.
• Build strong, trust-based relationships with partner leadership, product, and commercial teams.
• Identify and execute co-marketing, co-selling, and integration opportunities to expand mutual client adoption and joint pipeline.
• Work closely with Inbox Health product and engineering teams to prioritize, scope, and deliver integration projects aligned with partner roadmaps and client needs.
• Monitor KPIs for each partner (pipeline, revenue contribution, integration adoption, partner satisfaction) and provide regular updates to internal stakeholders.
• Partner with Sales, Marketing, and Customer Success to ensure partner relationships are leveraged effectively in the field.
• Stay current on EMR/PM market trends, competitor activity, and partner developments to inform strategy.
• Drive expansion of active PM/EHR integrations, partner revenue contribution, partner satisfaction and retention, and demonstrate impact on practice adoption, NRR, and ARR growth through partner channels.

Partner Relationship Manager

Sales

• Scale new logo and expansion revenue across billing companies, provider groups, and strategic partners.
• Own strategy, execution, and talent for the sales organization; build a high-performance sales engine.
• Deliver new logo and expansion ARR targets; drive forecast accuracy, pipeline health, and quota attainment.
• Recruit, onboard, and develop Sales Executives across Enterprise and SMB markets; establish roles, territories, and enablement plans.
• Define segment strategy (RCM/billing, provider groups), ICPs, value messaging, and institutionalize a consistent sales methodology.
• Co-develop joint GTM with EMR/PM and channel partners; create partner-sourced pipeline and co-sell motions.
• Partner with Customer Success to drive usage, product adoption, and multi-product expansion; improve NRR and reduce churn risk.
• Collaborate with Product/Finance on pricing, terms, and deal structures aligned to value and ROI.
• Work with RevOps to instrument dashboards, territories, comp plans, and capacity models; improve conversion rates and cycle time.
• Provide structured voice-of-customer feedback to Product on integration priorities, roadmap, and competitive positioning.
• Achieve 12–18 month outcomes: ARR growth, target NRR (115–125% depending on segment), ≥85% quota attainment, 3–4× pipeline coverage, reduced sales cycle and improved win rates, and ±5–10% forecast accuracy.

Vice President of Sales

Support Engineer

• Diagnose and resolve software related issues for U.S.-based healthcare companies.
• Manage client communications through email, phone, and video, ensuring clear and professional interactions.
• Conduct in-depth research and analysis to resolve issues and improve processes.
• Work closely with the Customer Success Team, Product, Engineering, and other internal teams to escalate and resolve client issues efficiently.
• Maintain a deep understanding of client configurations and proactively manage updates.
• Identify patterns in client issues and recommend product enhancements.
• Troubleshoot software and integration-related issues at a more advanced level.
• Oversee complex, high-impact tasks tied directly to revenue retention and growth.
• Drive improvements in product adoption by educating clients on best practices.
• Take ownership of high-priority cases, ensuring timely resolution and clear communication with both clients and internal teams.
• Support successful implementations of solutions for clients.
• Manage Intercom communications for support-related issues, ensuring timely responses and efficient issue tracking.

Technical Support Analyst

Sales Development Rep

• Research leads and start new relationships that lead to discovery meetings about the Patient Billing Communications Platform
• Use outbound calling, email, LinkedIn, and video to engage prospects and take ownership of a prospect pool
• Create value-driven relationships with prospects to qualify leads as sales opportunities
• Set up initial mutual discovery calls between prospective customers and sales executives
• Track tasks and progress using Sales Engagement and CRM systems
• Attend trade shows to identify new leads
• Provide internal departments feedback on customer needs, problems, interests, competitive activities, and potential for new products and services
• Required to be in the New Haven office 4 days per week

Sales Development Representative

Product Manager

• Inbox Health is a fast-growing company transforming patient billing and communication.
• Drive strategy, roadmap, and execution for patient- and provider-facing applications.
• Partner with customers, billers, and providers to deeply understand workflows, challenges, and opportunities for innovation.
• Translate business needs and user research into clear product requirements, user stories, and acceptance criteria.
• Collaborate closely with engineering and design to prioritize features and deliver high-quality solutions on time.
• Use data and analytics to evaluate product performance and inform decision-making.
• Drive go-to-market readiness by working with marketing, sales, and customer success to launch and scale new features.
• Facilitate Agile ceremonies and serve as the voice of the customer across the organization.
• Based in New Haven, CT headquarters; expectation to work Tuesday through Thursday in the office (other arrangements possible case-by-case).