Expert Systems Engineer
Altera Digital Health
AzureCloudDNSSQLVMware
Technical Support Specialist
Inbox Business Technologies
contract
Posted on:
Origin: • 🇵🇰 Pakistan
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
VMware
About the role
- Administer, configure, and maintain virtual infrastructure solutions using VMware and Hyper-V products.
- Design, deploy, and optimize virtual environments based on business needs and capacity planning.
- Perform detailed performance tuning for both virtual and physical infrastructure.
- Conduct capacity planning and forecasting to ensure optimal resource utilization and scalability.
- Configure and manage Virtual Infrastructure High Availability (HA), Site Recovery Manager (SRM), Distributed Resource Scheduler (DRS), Resource Pools, Raw Device Mapping (RDM), vMotion, Storage vMotion, and MSCS.
- Troubleshoot and resolve issues related to high availability and disaster recovery configurations.
- Manage vSwitch, Dynamic vSwitch, port groups, security settings, and teaming configurations to ensure efficient networking within the virtual environment.
- Create and maintain accurate documentation, including SOPs, SLAs (Service Level Agreements), and change management logs.
- Ensure the smooth operation of virtual infrastructure on a 24/7 basis, responding to incidents and outages promptly.
- Provide first and second-line support for virtual infrastructure-related incidents and escalate issues as necessary.
Requirements
- Bachelor's degree in computer science or a related field.
- Minimum 2 - 4 years of experience in technical support or a related field.
- In-depth knowledge and hands-on experience with VMware vSphere, Hyper-V, and related virtual infrastructure technologies.
- Strong understanding of networking concepts, including vSwitch, Dynamic vSwitch, and port group management.
- Proficiency in virtual machine migrations, vMotion, Storage vMotion, and HA/DR configurations.
- Experience with infrastructure monitoring tools such as vCenter, SCVMM, VeeamONE, or similar tools.
- Strong analytical and troubleshooting skills with the ability to resolve complex virtual infrastructure issues.
- Strong documentation skills for creating SOPs, technical documentation, and reports.
- Familiarity with change management processes and best practices.
