Inbox Business Technologies

Solutions Engineer

• Design and implement scalable, secure, and efficient infrastructure and cloud solutions
• Lead cloud migrations and develop architecture strategies
• Support digital transformation initiatives within a fast-paced, tech-driven environment
• Work closely with cross-functional teams to plan and execute infrastructure projects
• Lead deployment of secure and scalable infrastructure solutions
• Evaluate current systems and suggest improvements
• Create and maintain technical documentation and standard operating procedures (SOPs)
• Troubleshoot performance and infrastructure-related issues
• Participate in up to 3–4 hands-on deployments as required

Solution Architect – Cloud and Infrastructure

Engineer

• Handle Level 2 and Level 3 escalations related to LAN, WAN, and Wi-Fi networks.
• Troubleshoot network performance issues, connectivity failures, and configuration errors.
• Support and troubleshoot Avaya, Cisco, or equivalent IP phone systems.
• Handle escalations related to extension setup, call routing, and voice quality issues.
• Coordinate with vendors or Level 4 teams for complex telephony problems.
• Manage and replace patch cords, ensure proper port mappings and labeling.
• Coordinate with field technicians for cabling checks and infrastructure improvements.
• Ensure compliance with organizational security and hardening guidelines.
• Escalate unresolved or critical issues to specialized teams (e.g., Security, ETS, EDS).
• Provide feedback to Resident Engineers and guide them on recurring issues.
• Work closely with IT Helpdesk teams for ticket resolution.
• Maintain professional communication with end users while resolving escalated issues.
• Train junior staff/REs on basic network troubleshooting and best practices.
• Ensure respond every call/Email in a professional manner

Network Engineer

Risk

• Contribute to fraud prevention frameworks, forensic reviews, and advisory projects across digital payment channels and mobile banking platforms.
• Work closely with the Principal Consultant to support client engagements, training, and executive-level presentations.
• Lead fraud risk assessment programs across multiple industries and geographies.
• Develop fraud prevention strategies, policies, and frameworks aligned with regulatory and compliance standards.
• Oversee large-scale investigations into financial crimes, cyber fraud, and operational risks specific to digital banking platforms, mobile payments, and e-wallets.
• Provide advisory to C-level executives on emerging fraud detection technologies, digital payment risks, governance, and risk mitigation.
• Mentor and manage teams of consultants and analysts to deliver high-impact client solutions.
• Stay updated on emerging fraud schemes, digital payment risks, and regulatory changes.

Principal Consultant – Fraud and Risk Assessment

Compliance

• Implementation and maintenance of ISO 27001-based Information Security Management Systems (ISMS).
• Perform gap assessments to identify non-compliance and assist in remediation planning against standards/frameworks such as NIST, NCA, SAMA, etc.
• Participate in risk assessments and develop mitigation strategies.
• Develop ISMS policies, procedures, and security controls aligned with ISO 27001.
• Prepare documentation and provide support during ISO 27001 certification audits.
• Conduct security awareness training and incident management processes.
• Assist in developing and implementing IT governance frameworks (COBIT, NIST, ITIL).
• Support IT risk assessments, compliance audits, and regulatory reporting activities.
• Help clients align IT strategies with business goals while ensuring compliance with regulations such as GDPR, HIPAA, PCI-DSS, SOX, etc.
• Support development and maintenance of IT compliance programs and policies; contribute to GRC tools and processes.
• Participate in internal audits and help clients prepare for external certification audits/compliance checks.

ISMS/GRC Consultant

Consultant

• Design, develop, and maintain custom OAF pages, extensions, and personalizations.
• Collaborate with functional teams to translate business requirements into technical solutions.
• Build and optimize PL/SQL procedures, packages, triggers, and functions.
• Work with Oracle EBS Interface APIs for integrations and data migrations.
• Develop and maintain reports using Oracle Report Builder and BI Publisher.
• Implement Oracle Workflow Builder for process automation.
• Integrate Oracle APEX applications with Oracle EBS modules.
• Perform system performance tuning, debugging, and troubleshooting.
• Provide technical guidance and mentoring to junior developers.
• Maintain comprehensive technical documentation and ensure code quality.

Senior Technical Consultant

Support Engineer

• Administer, configure, and maintain virtual infrastructure solutions using VMware and Hyper-V products.
• Design, deploy, and optimize virtual environments based on business needs and capacity planning.
• Perform detailed performance tuning for both virtual and physical infrastructure.
• Conduct capacity planning and forecasting to ensure optimal resource utilization and scalability.
• Configure and manage Virtual Infrastructure High Availability (HA), Site Recovery Manager (SRM), Distributed Resource Scheduler (DRS), Resource Pools, Raw Device Mapping (RDM), vMotion, Storage vMotion, and MSCS.
• Troubleshoot and resolve issues related to high availability and disaster recovery configurations.
• Manage vSwitch, Dynamic vSwitch, port groups, security settings, and teaming configurations to ensure efficient networking within the virtual environment.
• Create and maintain accurate documentation, including SOPs, SLAs (Service Level Agreements), and change management logs.
• Ensure the smooth operation of virtual infrastructure on a 24/7 basis, responding to incidents and outages promptly.
• Provide first and second-line support for virtual infrastructure-related incidents and escalate issues as necessary.

Technical Support Specialist

• Design and implement ITSM workflows in Jira Service Management (JSM) based on business needs and ITIL standards.
• Translate client requirements into scalable, maintainable JSM solutions.
• Lead the configuration of service request catalogs, SLAs, automation rules, queues, and custom fields.
• Integrate Jira with other enterprise systems (e.g., CMDB, monitoring tools, Confluence, identity systems).
• Perform health checks and conduct maturity assessments to identify gaps and propose improvement plans.
• Serve as SME during Jira-related discussions with technical teams, stakeholders, and business users.
• Ensure compliance with governance, security, and auditability requirements.
• Create technical and functional documentation, including solution architecture diagrams.
• Train and mentor admin teams and end-users on JSM features and best practices.
• Support continual service improvement initiatives through performance monitoring and analytics.
• Propose effective solutions tailored to specific business scenarios.
• Evaluate and utilize a range of add-ons (e.g., JMW, Refined) aligned with requirements.
• Enhance user interface and user experience (UI/UX) according to industry trends and business needs.

Jira Solution Architect

Security Engineer

• Collaborate with customers and prospects to understand their business, technology landscape, and security concerns.
• Conduct discovery sessions, workshops, and assessments to capture requirements and define solution scope.
• Design secure architectures and frameworks aligned with customer needs, industry best practices, and compliance requirements (ISO, NCA, SAMA, GDPR, PCI DSS).
• Develop solution collateral including technical proposals, high-level designs, RFP/RFI responses, and presentations.
• Map solutions to customer business objectives, highlighting value creation and ROI.
• Partner with account managers and business development teams to build winning strategies.
• Deliver technical presentations, demonstrations, and proof-of-concepts (POCs) to customers.
• Support pipeline opportunities from qualification to closure by providing technical leadership during pre-sales cycles.
• Stay updated with cybersecurity market trends, emerging threats, and vendor technologies (cloud, network, identity, endpoint, SOC, OT/ICS).
• Position Inbox as a thought leader by contributing to industry events, workshops, and client briefings.
• Develop and maintain reusable solution assets such as playbooks, patterns, and reference architectures.
• Work closely with delivery teams to ensure smooth transition from pre-sales to implementation.
• Maintain accurate documentation of proposed solutions and communicate clearly with internal stakeholders.

Cyber Security Manager, Pre-Sales

• Support fraud risk assessments, policy development, and forensic investigations across digital payment platforms.
• Assist in designing, implementing, and executing fraud risk assessment programs tailored to digital banks.
• Support the development of fraud prevention strategies, policies, and frameworks aligned with local regulatory standards and international best practices.
• Conduct fraud risk assessments and forensic reviews into financial crimes, cyber fraud, and operational risks associated with digital banking platforms, mobile payments, and e-wallets.
• Collaborate with cross-functional teams to analyze fraud data, identify vulnerabilities, and recommend mitigation measures.
• Support the delivery of advisory services, including preparing reports, presentations, and technical documentation for C-level executives and senior management.
• Support Principal Consultant in project execution, training sessions, and client presentations.
• Stay informed on emerging fraud schemes, digital payment risks, and regulatory changes within KSA and the Middle East.