Claims Help Desk Assistant Manager
EMC Insurance Companies
Guidewire
Senior IT Technician
Blue Mantis
full-time
Posted on:
Location: Vermont • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $110,000 per year
Job Level
Senior
Tech Stack
CloudDNSFirewallsVMware
About the role
- Blue Mantis is looking to add another member to our growing team.
- We provide cutting edge technology solutions to Vermont based businesses.
- This is an exciting position that is fast paced, requires proficient troubleshooting skills, and candidates must have excellent customer service skills and patience.
- Hybrid/remote environment – Ability to travel to client sites within a reasonable distance from your home.
- Physical requirements may include lifting up to 70 lbs
- Required to have reliable transportation to travel to client sites as needed
- Must be a U.S. Citizen with a current Driver's License.
Requirements
- 3-5 years of IT experience working remotely or onsite supporting end users.
- Related industry certifications preferred (A+, MCSE, MCSA, MCITP, CCNA, etc)
- Supporting HP, Dell, Intel, or Lenovo client and server hardware
- Supporting Windows operating systems such as Windows 10/11 and server operating systems ranging from 2012 to 2022
- Virtualization technology including Hyper-V and VMWare ESXI Virtual Servers.
- Strong knowledge of Active Directory, Group Policies, DNS, DHCP
- Network systems knowledge including switch management (variety of hardware vendors), VLANs, routing, firewall support including WatchGuard, SonicWALL, Cisco, and Fortinet FortiGate Firewalls.
- Microsoft 365 Administration
- Wireless experience managing and supporting autonomous and managed access points.
- Minimum of 1 year of experience in a customer service or office support role.
