Lead Solutions Engineer

Imprint

full-time

Posted on:

Location Type: Hybrid

Location: New York City • California • New York • United States

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Salary

💰 $180,000 - $210,000 per year

Job Level

Senior

About the role

  • Collaborate with sales, account management, and product teams to ensure major enterprise partner success from pre-sales through long-term partnership
  • Drive pre-sales technical discovery and solutioning:
  • Understand partner needs and constraints.
  • Map Imprint capabilities to partner requirements.
  • Serve as payments and card program expert to architect a best-in-class card program.
  • Provide technical guidance, architecture input, and implementation approach.
  • Own post-sales technical implementation and partner delivery:
  • Lead integration planning and execution.
  • Troubleshoot technical issues and unblock launches.
  • Build strong relationships with partner technical teams.
  • Drive proactive communication with partners to surface opportunities and mitigate risks.
  • Partner closely with Product and Engineering to influence roadmap:
  • Help define new products and improvements that solve real partner and consumer problems.
  • Ensure new partner and consumer-facing product features are aligned with partner expectations
  • Automate and standardize partner delivery:
  • Improve tooling, documentation, and repeatable integration patterns.
  • Contribute to operational stability at launch time by implementing flexible but repeatable frameworks.
  • Improve technical documentation and partner-facing implementation guides.

Requirements

  • Experience in solutions engineering, implementation engineering, sales engineering, or similar technical client-facing roles
  • Strong technical background in REST APIs, front-end technologies, and mobile/web SDKs
  • Payments experience is essential: deep understanding of payment networks, PSPs, and payment product architecture
  • General understanding of how products are built, including front-end and back-end development concepts
  • Demonstrated ability to operate effectively in ambiguity and bring structure to unstructured problems
  • Extremely detail-oriented with a track record of managing complex, multi-stakeholder projects to successful completion
  • Collaborative team player with strong cross-functional partnership skills
  • Excellent judgment in balancing partner needs with internal priorities and knowing when to escalate strategic decisions
  • Motivated by building a successful company and willing to operate as a senior individual contributor
  • Proven track record of improving processes through tooling and automation.
Benefits
  • Competitive compensation and equity packages
  • Leading configured work computers of your choice
  • Flexible paid time off
  • Fully covered, high-quality healthcare, including fully covered dependent coverage
  • Additional health coverage includes access to One Medical and the option to enroll in an FSA
  • 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
  • Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
REST APIsfront-end technologiesmobile SDKsweb SDKspayments architecturepayment networksPSPsintegration planningtechnical implementationautomation
Soft Skills
collaborationproblem-solvingdetail-orientedproject managementcross-functional partnershipjudgmentcommunicationmotivationadaptabilityleadership