Deliver standout user support: Provide responsive, friendly, high-quality help that keeps end users moving and builds trust in IT as a partner.
Improve reliability through smart triage: Diagnose issues, gather context, and escalate efficiently, reducing downtime and accelerating resolution.
Scale IT operations with better workflows: Execute and enhance onboarding, offboarding, and role-change processes to create a smooth employee experience.
Strengthen our IT knowledge base: Document fixes and patterns as you learn, making solutions easier to repeat and issues easier to prevent.
Level up our service management practice: Contribute to the ITSM environment by helping manage incidents, service requests, changes, and assets with consistency.

Requirements

Previous IT support experience preferred, OR relevant coursework, certifications, internships, or demonstrated passion for technology through personal projects, volunteering, or self-study.
Proficiency supporting MacOS environments managed by Jamf or another endpoint management solution.
Experience working with a variety of SaaS applications, such as Google Workspace, Okta, and Zoom.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
Ownership mindset with strong follow-through and comfort taking deliverables from start to finish.
Customer service instincts and an outward, user-first approach.
Positive attitude, eagerness to learn, and a collaborative style that thrives in a team environment.

Benefits

100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)
Stock Options
Paid parental leave (Both Maternity and Paternity)
Unlimited Paid time off (U.S. based positions)
Learning and Development Resources

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

IT supportdiagnosing issuesservice managementonboarding processesoffboarding processesrole-change processesdocumenting fixesincident managementservice request managementasset management

Soft skills

written communicationverbal communicationownership mindsetcustomer servicepositive attitudeeagerness to learncollaborative styleuser-first approachfollow-throughproblem-solving