Senior Program Manager, Account Operations
American Cancer Society
Staff Program Manager
Illumio
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $156,000 - $187,000 per year
Job Level
Lead
Tech Stack
PMP
About the role
- Lead planning, execution, and governance for key initiatives within the Customer Success organization
- Partner with leaders across Customer Success, Sales, Product, Support, and Professional Services
- Develop and maintain clear program charters, project plans, success metrics, and executive reporting
- Identify process and communication gaps across teams and proactively drive improvements
- Serve as a program manager for complex or strategic customer engagements
- Establish consistent communication cadences and governance frameworks
- Ensure that customer programs are delivered on time, with clear ownership and outcomes
- Help define and document a scalable approach to program management
- Coordinate across multiple departments to ensure dependencies are managed and risks are surfaced early
- Drive clarity, transparency, and accountability in how initiatives are executed and reported
- Support leadership in tracking and communicating progress against key strategic priorities
Requirements
- 7+ years of program or project management experience in a software or technology company
- Strong organizational and communication skills
- Proven experience managing complex, cross-functional initiatives
- Skilled at building structure and repeatability in dynamic environments
- PMP or equivalent certification preferred but not required
- Familiarity with Salesforce or other Customer Success and project management tools
Benefits
- Medical, Dental, Vision Coverage
- Health and Dependent Savings Accounts
- Life and Disability Programs
- Paid Parental Leave
- Voluntary Benefit Programs
- Company Sponsored Wellness Program
- Wellness Reimbursement Program
- Retirement Savings
- Equity Opportunities
- Paid time off and Paid Holidays
- Employee Incentive Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementproject managementprocess improvementsuccess metricsexecutive reportingrisk managementcross-functional initiativesprogram chartersproject plansscalable approach
Soft skills
organizational skillscommunication skillsleadershipaccountabilitytransparencyclaritycollaborationproactive problem-solvingadaptabilitystructure building
Certifications
PMP
