ilem Group

Consultant

• La gestion de la sécurité de l’information au sein de notre SI
• Le pilotage des revues et de la démarche ISO 27001
• La réalisation de missions de conseil auprès de nos clients
• Piloter la démarche ISO 27001 du groupe - Evolution du SMSI, suivre le plan d’actions : politique, procédures, contrôles, …
• Préparation et suivi les audits internes et externes
• Point de contact sécurité principal pour les équipes internes et partenaires
• Intervenir auprès de nos clients stratégiques
• Réaliser des prestations de conseil : audits de maturité, schéma directeur, plan d’actions, certification ISO 27001, analyses de risques, outillage etc.
• Interlocuteur de confiance pour les DSI, RSI et Directions Générales
• Contribuer à l’enrichissement de notre offre cybersécurité - Formalisation de nos services : audit, conseil, gouvernance, conformité, sensibilisation.
• Collaboration avec les équipes du groupe pour renforcer notre positionnement
• Contribution au recrutement de profils pour accompagner la croissance de l’activité

Consultant Sécurité IT

Support Engineer

• Provide remote and on-site Level 1 and 2 support
• Diagnose and resolve technical incidents (hardware and software)
• Ensure a high level of user satisfaction by delivering effective and user-friendly solutions
• Install, configure, and maintain workstations
• Manage the IT asset inventory (PCs, peripherals, telephony, printers, etc.)
• Configure and ensure the proper operation of video conferencing rooms
• Manage Active Directory, user accounts, and access rights
• Perform Microsoft 365 administration and use other IT administration tools
• Write and update technical documentation and procedures

Support Technician, Level 1 & 2

• Provide remote and on-site Level 1 support.
• Diagnose and resolve technical incidents (hardware and software).
• Ensure a high level of user satisfaction by delivering effective and instructional solutions.
• Manage Active Directory, user accounts, and access.
• Work on Microsoft 365 administration and other IT administration tools.
• Write and update technical documentation and procedures.

IT Support Technician, Levels 1 & 2

Business Analyst

• Analyze solutions to optimize the automation rate
• Support change management
• Analyze invoice control and blocking rules
• Analyze current and future procedures and document them
• Collaborate with business experts (SMEs)
• Specify requirements
• Write test cases and support key users during test campaigns
• Support business teams in adopting operational and organizational changes

• Assurer un support de proximité niveau 2 et un support Service Desk niveau 1, avec focus sur les postes de travail, la suite Office et le réseau local.
• Diagnostiquer et résoudre les incidents techniques (matériel et logiciel).
• Garantir un haut niveau de satisfaction utilisateur en apportant des solutions efficaces et pédagogiques.
• Installer, configurer et assurer la maintenance des postes de travail.
• Gérer le parc informatique et les inventaires (PC, périphériques, téléphonie, imprimantes, etc.).
• Configurer et assurer le bon fonctionnement des salles de vidéoconférence.
• Gérer l’Active Directory, les comptes utilisateurs et les accès.
• Intervenir sur Microsoft 365, SCCM et d’autres outils d’administration IT.
• Rédiger et mettre à jour la documentation technique et les procédures.

Technicien Support Niveau 1 et 2 – Freelance

Data Analyst

• Project to replace Tableau with Power BI
• Build semantic models and dashboards in Power BI
• Train and support data analysts on a daily basis

Expert Data Analyst – Power BI

• Gather and analyze business requirements from stakeholders.
• Write functional and technical specifications.
• Model business processes (BPML, UML, ArchiMate).
• Ensure communication between business and technical teams.
• Participate in testing phases and in solution validation.
• Contribute to the continuous improvement of processes and tools.

Project Manager

• Lead projects using the Hermès methodology provided by the PMO
• Continuously monitor project costs, schedules and quality; prepare reports according to guidelines and implement necessary corrective actions
• Ensure project control focused on achieving the objectives defined in the signed and approved project mandates
• Identify and monitor risks, assess the effectiveness of implemented measures
• Apply the project's quality assurance plan
• Implement risk management in compliance with the requirements of internal control, information security and the State internal audit
• Identify and track risk evolution and propose appropriate corrective actions
• Organize progressive stakeholder validations for each project phase
• Obtain validation from relevant actors, steering committees and governance bodies for decisions related to solution selection, configuration, development and deployment
• Ensure customer requirements are taken into account
• Define the human resources needed for successful project execution
• Manage multidisciplinary resources, delegate effectively and set clear objectives
• Implement communication and change support plans appropriate to stakeholders
• Oversee and ensure execution of the training plan within the overall project schedule

Consultant Sécurité IT

Support Technician, Level 1 & 2

IT Support Technician, Levels 1 & 2

Business Analyst

Technicien Support Niveau 1 et 2 – Freelance

Expert Data Analyst – Power BI

Business Analyst

Infrastructure Project Manager