IKNOWHOW SA

Software Support Technician

IKNOWHOW SA

full-time

Posted on:

Location Type: Hybrid

Location: Psychiko • Greece

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Job Level

Junior

Tech Stack

ERPLinuxMacOSServiceNowSQL

About the role

  • Provide first- and second-line support for software applications used within the organization.
  • Diagnose, investigate, and resolve software issues reported via email, ticketing system, or phone.
  • Document issues and solutions in a clear and structured manner.
  • Guide users on the correct use of software systems.
  • Provide basic training or reference materials when needed.
  • Assist with onboarding of new staff by setting up accounts and software tools.
  • Monitor system performance and report abnormalities.
  • Assist with software updates, patches, and configuration changes.
  • Perform routine system checks to ensure software stability.
  • Work closely with developers, system administrators, and vendors to resolve complex issues.
  • Escalate unresolved problems with full documentation and diagnostics.
  • Collaborate in testing new software releases or updates before deployment.
  • Maintain accurate support logs and knowledge-base articles.
  • Prepare reports on recurring issues and propose improvements.

Requirements

  • - Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
  • - Strong understanding of operating systems (Windows, macOS, Linux).
  • - Familiarity with SQL, databases, or basic scripting (PowerShell, Bash) is advantageous.
  • - Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk).
  • - Good knowledge of common business applications (Microsoft 365, CRM systems, ERP systems).
  • - 1-3 years of experience in a similar role, preferably in the healthcare sector
Benefits
  • - An attractive salary package
  • - Private health insurance plan
  • - Career development and growth opportunities
  • - Continuous training via personalized seminars
  • - An amazing private & open-office workspace in Athens #LI_Hybrid
  • - Stable and enjoyable working environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLPowerShellBashoperating systemsWindowsmacOSLinuxsoftware troubleshootingsoftware updatessystem performance monitoring
Soft Skills
communicationproblem-solvingdocumentationuser trainingcollaborationonboardingattention to detailanalytical thinkingcustomer servicereporting
Certifications
Bachelor’s degree in Information TechnologyBachelor’s degree in Computer Science