Division Operations Manager
Dent Wizard International
Operations Manager
iHeartMedia
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $64,400 - $80,500 per year
Job Level
SeniorLead
About the role
- Interface directly with key business stakeholders to understand and document day to day operations, critical business processes and pain points
- Lead discovery and feedback sessions with stakeholders with a focus on continuously improving day to day operations
- Transform business requirements into technical design conversations with technical teams, test changes and approve for release into production
- Create detailed testing plans and project plans to support large, complex projects
- Lead change management process following each release
- Track bugs and work with engineering team to resolve and ensure regression testing is adhered to
- Act as Tier 1 support (i.e., troubleshooting issues, replicating bugs, and resolving simple requests) and escalate to a senior Salesforce admin, if necessary
- Produce measurement reporting following releases to measure adoption
Requirements
- 3+ years of years of Project/Process Management
- 4+ years of Operations experience
- Extensive experience documenting business processes and requirements and/or designing workflows
- Experience with Salesforce/Community a plus
- Able to handle multiple projects and work in a fast-paced environment
- Advanced Excel skills including pivot tables, vlookups, etc.
Benefits
- Employer sponsored medical, dental and vision with a variety of coverage options
- Company provided and supplemental life insurance
- Paid vacation and sick time
- Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
- A Spirit day to encourage and allow our employees to more easily volunteer in their community
- A 401K plan
- Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
- A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Project ManagementProcess ManagementBusiness Process DocumentationWorkflow DesignTesting PlansChange ManagementBug TrackingRegression TestingSalesforceAdvanced Excel
Soft skills
Stakeholder EngagementCommunicationProblem SolvingMulti-taskingAdaptability
