Division Operations Manager
Dent Wizard International
Operations Manager
iHeartMedia
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $64,400 - $80,500 per year
Job Level
SeniorLead
About the role
- Interface directly with key business stakeholders to understand and document day to day operations, critical business processes and pain points
- Lead discovery and feedback sessions with stakeholders with a focus on continuously improving day to day operations
- Transform business requirements into technical design conversations with technical teams, test changes and approve for release into production
- Create detailed testing plans and project plans to support large, complex projects
- Lead change management process following each release
- Track bugs and work with engineering team to resolve and ensure regression testing is adhered to
- Act as Tier 1 support (i.e., troubleshooting issues, replicating bugs, and resolving simple requests) and escalate to a senior Salesforce admin, if necessary
- Produce measurement reporting following releases to measure adoption
Requirements
- 3+ years of years of Project/Process Management
- 4+ years of Operations experience
- Extensive experience documenting business processes and requirements and/or designing workflows
- Experience with Salesforce/Community a plus
- Able to handle multiple projects and work in a fast-paced environment
- Advanced Excel skills including pivot tables, vlookups, etc.
Benefits
- Employer sponsored medical, dental and vision with a variety of coverage options
- Company provided and supplemental life insurance
- Paid vacation and sick time
- Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
- A Spirit day to encourage and allow our employees to more easily volunteer in their community
- A 401K plan
- Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
- A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Project ManagementProcess ManagementBusiness Process DocumentationWorkflow DesignTesting PlansRegression TestingExcelSalesforceBug Tracking
Soft skills
Stakeholder EngagementChange ManagementTroubleshootingCommunicationMulti-tasking
