Division Operations Manager
Dent Wizard International
Operations Support 1
Deluxe
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $18 per hour
Job Level
Junior
About the role
- Efficiently and accurately resolve held CI orders
- Get orders into production, meeting service levels
- Provide exceptional professional written and verbal customer service
- Resolve held CI orders following established processes and procedures
- Release or cancel orders appropriately
- Document actions and decisions taken
- Partner with financial institutions contacts to validate information
- Perform order resolution by placing outbound calls to Financial Institutions
- Handle incoming phone calls as required
- Maintain company quality, accuracy and service levels
Requirements
- HS/GED
- 6 months of CI experience
- Experience working on PC
- Accurate keyboarding skills
- Customer service experience
- Strong verbal and written communication skills
- Strong attention to detail
Benefits
- Healthcare (Medical, Dental, Vision)
- Paid Time Off, Volunteer Time Off, and Holidays
- Employer-Matched Retirement Plan
- Employee Stock Purchase Plan
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CI experiencekeyboard skillsorder resolution
Soft skills
customer serviceverbal communicationwritten communicationattention to detail
Certifications
HS/GED
