Deliver exceptional Tier 1 and occasional Tier 2 technical support to ensure a seamless end-user experience
Diagnose, research, and resolve routine technical issues across hardware, software, applications, systems, and access management
Respond to support requests via phone, email, walk-up, and online channels
Leverage enterprise tools to document, track, and monitor resolutions
Contribute to data-driven initiatives, including some administration of enterprise applications
Assist with preparation of accurate & timely reports
Provide actionable insights to leadership

Requirements

Two (2) years of experience in IT support or Service Desk environment
Experience in IT support or Service Desk environment preferably in the medical industry
Preferred experience with Active Directory, Exchange, and enterprise-level application support
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Fundamentals preferred
High School Diploma or GED required
Associate’s degree from an accredited institution preferred
Proficiency with Microsoft Windows operating system, M365 Microsoft Office Suite; 2013/2016/2019/Office products: Word, Excel, PowerPoint, and Access
Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications
Familiarity with ITSM tools and ticketing systems
Basic understanding of networking concepts (TCP/IP, DNS, VPN)
Customer service skills: Delivers exceptional service and support to internal stakeholders
Problem Solving skills: Demonstrates analytical thinking and resourcefulness in resolving technical issues
Excellent verbal/written communication and customer service skills
Strong attention to detail required
Thrives in a dynamic, fast-paced environment with the ability to adapt
Ability to collaborate well and work effectively across teams to achieve shared goals

Benefits

Competitive salary
Hybrid schedule
CalPERS retirement
State of the art fitness center on-site
Medical Insurance with Dental and Vision
Life, short-term, and long-term disability options
Career advancement opportunities and professional development
Wellness programs that promote a healthy work-life balance
Flexible Spending Account – Health Care/Childcare
Paid life insurance for employees
Pet care insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supporttechnical supportActive DirectoryExchangeMicrosoft WindowsM365 Microsoft Office SuiteWindows operating systemmacOS operating systemnetworking conceptsITSM tools

Soft Skills

customer serviceproblem solvinganalytical thinkingverbal communicationwritten communicationattention to detailadaptabilitycollaborationresourcefulnessteamwork

Certifications

CompTIA A+Network+Microsoft Certified Fundamentals