Senior Strategic Client Executive, EHRs
Redox
Field Support Representative, Diagnostic Imaging
IDEXX
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $27 - $30 per hour
Job Level
Mid-LevelSenior
About the role
- Work closely with Field Sales Representatives and Customer Support to develop strategies to maintain Customer Accounts through education and customer-centric solutions
- Install and train clinic staff on IDEXX Diagnostic Imaging Systems
- Provide onsite technical support and assist with critical customer need visits when issues arise
- Visit customers in the field daily and adjust schedule to attend customer events and emergency practice visits
- Serve as an IDEXX Ambassador and trusted advisor, planning and strategizing customer visits using company tools
- Manage schedule based on customer attributes and needs while focusing on professional development
- Travel extensively (up to 75%) and work from a home office to support field-based customers
- Build relationships, collaborate with team members, and represent IDEXX values in customer interactions
Requirements
- Minimum of three (3) years veterinary clinic experience
- Training and/or leadership background strongly preferred
- Effective communication and collaboration with customers, management, and peers
- Ability to build strong customer and peer partnerships
- Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions
- Effective listening skills to discover customer needs and adapt approach
- Comfortable learning and using technology such as computers, tablets and Smartphones
- Computer networking experience is a plus
- Valid Driver’s License required
- Fluency in the English language
- Weekend hours and weekday overtime may be required
- Requires up to 75% travel (3-4 overnights a week away from home), both air and car travel
- Ability to travel and work internationally
- Ability to lift, move and carry up to 60 pounds
- Ability to communicate verbally on phone and in person
- Able to work in busy veterinary clinic environment and around animals
- Key personal traits: Enthusiastic attitude, persistence, ethical, self-awareness, authenticity, emotional intelligence, relationship oriented, self-motivated
