ID.me

Operations

• Create a world-class fraud investigations and operations team that is on the leading edge of fraud detection and prevention
• Develop and implement a scalable organizational structure to efficiently investigate suspected fraud cases, deliver reports on key fraud trends, and optimize company-wide fraud processes
• Design fraud prevention strategies that leverage advanced analytics, real-time monitoring, and digital forensics to safeguard our member network
• Lead, mentor, and grow a high-performing fraud team in a dynamic, fast-paced environment
• Collaborate closely with Product, Engineering, Data Science, Sales, and other key internal teams to embed fraud prevention measures into products and services
• Oversee and manage complex fraud investigations and escalations, ensuring rapid remediation and continuous process improvements
• Drive root cause analysis initiatives to identify opportunities to detect and prevent fraudulent access and reduce false positives
• Utilize specialized cyber-crime investigation techniques, including digital forensics and threat intelligence, to stay ahead of emerging risks
• Build strong, collaborative relationships with external partners, agencies, and law enforcement to exchange insights and best practices in fraud prevention
• Build robust reporting and analyze fraud-related data to produce actionable insights and performance metrics for senior management reporting
• Evaluate new and existing vendors to support fraud detection and investigations

Director, Fraud Operations

Customer Support

• Conduct inbound video verification calls with members, ensuring a friendly and professional experience
• Verify member identities across multiple communities by requesting and validating required documentation
• Address member inquiries and concerns related to the verification process
• Assist with account recovery to track, manage and resolve members’ issues, ensuring a secure and efficient resolution
• Embrace and implement the tactics and techniques provided by leadership during coaching and training sessions to achieve goals
• Adhere to the company's Quality Assurance program and associated policies
• Collaborate with team leads and management to enhance the verification process
• Stay updated on company policies, procedures, and industry regulations

Member Support Representative II – Verifications

Sales Development Rep

• Identify new sales prospects and grow qualified lead pipeline for public-sector accounts
• Coordinate outbound prospecting including researching accounts and identifying key players to build prospect lists
• Develop, coordinate, and execute multi-target, multi-touch email and calling campaigns that generate interest and new leads
• Create and maintain playbooks to identify key personas in target markets
• Qualify new leads and set meetings for Account Executives after leads are qualified
• Develop and maintain daily outreach plans to maximize touch points, including pre-call planning, adhering to metrics, and customizing scripts
• Articulate ID.me products, features, and benefits over the phone and via email to match target segment business priorities
• Build trusted relationships with prospects and become a trusted resource
• Track prospect interaction in Salesforce to ensure efficient lead management and summarize feedback
• Deliver individual daily/weekly activity volume, sales goals, and opportunity production

Sales Development Representative - Public Sector

IT Support

• Architect, develop, and maintain endpoint management and configuration systems, including modern device management platforms such as Jamf, Intune, and MaaS360.
• Build and maintain reusable automation tools and frameworks using scripting and programming languages such as Bash, PowerShell, Python, or Go.
• Design and implement solutions for software packaging, deployment, and version control using Git and CI/CD pipelines.
• Develop compliance and configuration baselines for Windows and macOS systems and ensure enforcement through policy-based mechanisms (e.g., MDM, scripts).
• Collaborate with Security, GRC, and Engineering teams to enforce secure configurations and remediate vulnerabilities across endpoint fleets.
• Evaluate, recommend, and integrate new technologies and tools to streamline device provisioning, configuration, and lifecycle management.
• Serve as an escalation point for complex issues affecting endpoint systems and software distribution.
• Maintain technical documentation, runbooks, and architectural diagrams.
• Drive incident response and root cause analysis for endpoint-related issues.
• Lead cross-functional initiatives that advance the security, scalability, and observability of our endpoint ecosystem.
• Serve as a technical lead and mentor to other engineers and administrators within the IT team.

Principal IT Engineer, Endpoints

Events

• Support a welcoming, functional, and community-driven office environment at ID.me’s Mclean, VA headquarters
• Assist the Senior Office Manager with daily operations and workplace experience needs
• Support office supply and inventory management (kitchen, equipment, event supplies)
• Receive and distribute mail, packages, and deliveries and prepare/manage outgoing shipments
• Maintain organization and cleanliness of shared spaces, breakrooms, and supply areas
• Serve as backup for visitor check-ins and general front desk support
• Coordinate minor maintenance requests and building-related needs
• Participate in facility-related projects such as workstation moves or office reconfiguration
• Lead execution of in-office employee events (birthdays, holiday celebrations, employee appreciation)
• Coordinate logistics for event setup, catering, supplies, décor, and cleanup
• Manage day-of-event execution including AV, signage, and scheduling
• Maintain organized inventory of event-related materials and reusable decor
• Support offsite or large-scale events in collaboration with PX and the Senior Office Manager
• Attend monthly planning meetings with People Experience and liaise with IT, security, and external vendors

Events Coordinator

Business Intelligence Analyst

• Work collaboratively with the Member and Product Operations teams to define and analyze metrics to track the success of the overall business with a primary focus on member experience, service levels, and cross-functional business performance
• Improve business understanding of our members, our products, and our profitability through data analysis, data visualization, and storytelling techniques
• Drive cross-functional and enterprise-wide solutions, providing thought leadership within and beyond working group
• Convey business insights derived from analysis and dashboards to influence decisions/outcomes by senior leadership
• Design dashboards to monitor KPIs and business metrics in a readable and digestible format that allows quick insights into performance
• Frame business problems in analytical language and converting business requirements into datasets, analyses, models, and dashboards
• Interpret data with business context to discover patterns and identify trends that support growth and increase efficiencies, implementing enhancements to address control gaps
• Build and automate tools to surface key data to stakeholders across a broad range of data literacy levels
• Provide ad hoc analysis as needed across a diverse set of teams and needs to support existing customers, future sales, and strategic business decisions
• Work cross-functionally with the Data Engineering, Analytics Engineering and Data Science teams

Senior Business Insights Analyst

• Conduct inbound video verification calls with members, ensuring a friendly and professional experience
• Verify member identities across multiple communities by requesting and validating required documentation
• Address member inquiries and concerns related to the verification process
• Assist with account recovery to track, manage and resolve members’ issues, ensuring a secure and efficient resolution
• Embrace and implement the tactics and techniques provided by leadership during coaching/ training sessions in order to achieve desired goals
• Adhere to the companies Quality Assurance program and the associated policies
• Collaborate with team leads and management to enhance the verification process
• Stay updated on company policies, procedures, and industry regulations
• Deliver outstanding customer service and guide members through the verification process via video calls

Analytics Engineer

• Support our data infrastructure which includes Snowflake, dbt, Tableau, Looker, and GCP services
• Educate the organization on analytical approaches to drive business decisions
• Research, design, and implement best practices in managing data platforms
• Partner with data analysts, engineers, and scientists to build reusable data infrastructure, analytics, dashboards, and models
• Lead transformational efforts to build a data driven culture at ID.me by enabling data self-service
• Provide technical guidance, mentorship, coaching and/or training to data analysts

Senior Analytics Engineer

Full-stack Engineer

• ID.me is looking for a Staff Software Development Engineer (Fullstack) - Developer Portal Team responsible for managing the business onboarding Lifecycle, Policies, Analytics, and Billing
• Design, build and maintain, implement efficient, interactive, and responsive user interfaces for our customers
• Consistently deliver complex features without oversight and provide oversight to other team members on their deliverables
• Guide team members, product managers, and stakeholders to solve the right problems and build the best solutions for customer needs
• Effectively switch gears between maintaining and refactoring old code and writing newer and more modern services
• Solve complex technical problems with varying degrees of ambiguity
• Act as a mentor to junior developers through code reviews and document critiques, and actively participate in cross-team knowledge-sharing forums
• Translate UX/UI design wireframes to actual code to bridge the gap between graphic design and technical implementation
• Define how the application looks and how it works, optimizing for scalability, maintainability, and speed
• Proven ownership of shipping features end to end including automated test coverage, observability, monitoring, and documentation

Director, Fraud Operations

Member Support Representative II – Verifications

Sales Development Representative - Public Sector

Principal IT Engineer, Endpoints

Events Coordinator

Senior Business Insights Analyst

Member Support Representative II – Verifications

Senior Analytics Engineer

Staff Software Engineer - Developer Portal