ICU Medical

Administration

• Manage GPO/IDN Membership Team and supervise Membership Specialists, overseeing day-to-day membership maintenance activities, including monitoring compliance with policies, procedures, and SOX financial practices.
• Proactively administer and maintain GPO or IDN memberships and LOC/Rebate eligibility memberships; conduct audits and spot checks to ensure accurate pricing, commitment tracking and admin fee or rebate payments.
• Provide training and coaching to Membership Specialists; conduct 1:1s, group training and performance evaluations for direct reports.
• Develop and maintain clear Membership processes and procedures; maintain Operating Procedure, training material and job aids for the Membership Team.
• Audit Membership and customer ship-to contract eligibility, collaborate with Sales Contracting Analyst Teams to implement and launch new agreements, and assign customers to appropriate pricing and rebate tiers.
• Audit Monthly and Quarterly rebate membership validation files; publish weekly trackers for activations; manage and monitor team mailbox to ensure timely responses to eligibility inquiries.
• Work with internal teams (Field Sales, Sales Contract Analysts, Sales Processing, Customer Care, Finance, Data Governance) and external customers (GPOs, IDNs, Trading Partners) to resolve pricing/membership disputes.
• Serve as Subject Matter Expert for Membership; test new systems and enhancements, provide project support to management, manage GPO Cross Reference Tool, support contract renewal and analysis, manage contract expirations and extensions, and work on special projects assigned by management.

Manager, Membership and Contract Administration

Project Manager

• Support and promote products and programs through education, training, assessment, and problem solving in pre and post sales activities
• Work with the ICU Medical team (Area Managers, Device Sales Specialists, National Pharmacy Consultant, Regional Sales Managers, Marketing, IT Specialists, Service teams, etc.) to plan and execute regional, territory, and account plans
• Manage assigned Implementation projects for ICU Medical products in both the Systems and Consumables portfolios
• Lead assigned projects in a Project Management capacity using ICU Project Management tools and present issues, recommendations, and updates to customers and internal stakeholders on assigned projects
• Demonstrate expert knowledge of products, services and clinical recommendations to positively influence sales opportunities and implementations across Consumables, Infusion Systems, Temperature Management, Pain Management, and IV Solutions
• Educate/train on the utilization of Lifeshield, MedNet and Pharmguard safety software system
• Collaborate with sales team to develop strategies and action plans to clinically influence decision toward new products and services and drive acceptance and satisfaction
• Serve as lead nursing consultant and resource to internal and external customers for all Pre and Post Sales activities and Implementation plans
• Serve as lead educator and liaison between internal resources and customers related to product and system Implementations
• Develop and lead in-service program of products at customer facility and account specific programs aimed at retaining or growing ICU Medical’s product and service footprint
• Track all projects in Klient or other systems and mentor internal colleagues regarding best practices and protocol changes
• Conduct presentations and discussions with key individuals/groups to address clinical issues or concerns
• Assist with product complaints, troubleshoot issues and liaison with other departments as necessary
• Maintain relationship with customers and ongoing support to users and maintain a high level of clinical and technical competence on relevant products, technologies, protocols, and programs
• Support local and national product trials, product simulations, and trade shows and assist with RFPs and special projects as required
• Provide project leadership, organize and lead multi-disciplinary project team through associated project activities
• Manage Service Delivery including Scope, Resources, Timelines and the Change Order Process
• Set customer expectations in accordance with agreed upon terms and conditions and proactively identify, communicate and manage engagement risks
• Manage all engagements within predefined performance targets including customer satisfaction and profitability
• Analyze project forecasts, timelines, budgets, reports, and metrics to ensure project deliverables arrive on time and on budget
• Facilitate contingency planning, project risk assessment, and other decision-making activities as needed
• Maintain project management records related to implementations, including customer and ICU Medical stakeholders, milestone progress, roles and responsibilities, and appropriate customer sign-off of project completion success

Clinical Nurse Consultant / Project Manager

Compliance

• Ensure accurate contract implementation, maintenance and renewals for Device and Select Product contracts.
• Support Section Manager by monitoring daily activity for the Contract Admin Team and providing training and coaching.
• Verify internal SOX audits and assist with external audits; provide auditors with requested spreadsheets, contracts, and system screenshots.
• Work cross-functionally with Contract Marketing, Customer Care, Field Sales, and Sales Operations to implement and maintain contracts; amend contracts for product adds/deletes; extend contracts as requested.
• Review contracts in Model N after entry to ensure terms and conditions are loaded correctly; update Trading Partners and send BID Awards as requested.
• Export, scrub, and distribute the contract anniversary report; process anniversaries within 120 days and send updated price lists for customer notification.
• Review and extend MedNet contracts prior to the last year of the term; update Model N and notify Customer Service of extensions; assist Software Billing and Accounts Receivable with software billing concerns.
• Export and format US and Canada order hold reports twice daily; review orders on price holds and release once pricing is verified.
• Review and process rebill requests and second-review resubmitted price adjustment requests.
• Monitor and maintain Excel files for the monthly TOP 5 Order Hold report.
• Monitor the Contract Mailbox hourly; assist Section Manager assigning incoming requests and routing questions appropriately.
• Assist with training/mentoring new Contract Administrators and ensure job aids are current.
• Participate in Model N upgrade testing and Smith Medical integration project testing as needed.
• Assist Contract Compliance Analyst with quarterly/annual Device and Committed Volume Select Products compliance statements and provide updated statements to Field and Customer.
• Maintain contract log of all contracts/LOAs/POs signed by customers and track corrections and status; assist Section Manager with follow-up.
• Handle customer deactivations and assist Data Governance to determine contract re-establishment in Model N.

Senior Administrator, Contract and Compliance

Sales

• The Alternate Site Sales Specialist is responsible for building and maintaining ICU Medical’s Alternate Site business in a given territory.
• The Alternate Site Sales Specialist is responsible for establishing and developing relationships with key decision makers that are critical to preserving the existing base of business while evolving future business opportunities for ICU Medical.
• The position is focused on increasing territory level profitability and expanding the current customer base by selling ICU Medical products to end users and working with key distribution partners to extend relationships into new areas of the territory.
• The Alternate Site Sales Specialist also provides post sales education and support on an ongoing basis to ensure ICU Medical customers are maintaining an overall positive experience.
• The Alternate Site Sales Specialist will align with the Regional Sales Manager and coordinate daily activities to meet and exceed the annual territory revenue objectives.
• Master presentation skills and command technical knowledge of the ICU family of products and how they relate to industry guidelines.
• Be able to effectively communicate professionally with customers around how industry guidelines intersect with ICU Medical product portfolios and drive better patient outcomes.
• Clearly understand the strengths and weaknesses of competing products in the market and how to position ICU Medical’s offerings against them clinically and technically.
• Understand top customer base in the given territory, contracts, pumps, solutions, distribution models, etc.
• Be able to conduct successful product demonstrations, trials and implementation of all call point specific products
• Clearly communicate with Regional Sales Managers, Marketing and Operations Teams on product performance in order to drive better organizational performance on an ongoing basis.
• Meet and exceed all agreed upon annual ICU Medical organizational performance objectives for Alternate Site Sales Specialist role.
• Work on special projects as they arise and are assigned.
• Work occasionally during weekends/nights, when necessary.

Alternate Site Sales Specialist - PA, MD, NJ, DC, DE, WV

Manager

• Lead initiatives for new product tools and tool changes.
• Lead in partnership with procurement and supplier quality the maintenance of existing supplier tooling and replacement of the same
• Lead in partnership with procurement and internal PMLs strategies for placement of Mfg internal or external to balance ICU assets and resources
• Work closely with product development teams and manufacturing in designing & sourcing molds, working with external vendors, and investigating and improving existing molds with an emphasis on product manufacturing and cost reduction
• Lead to deliver tooling solutions that meet expectations, e.g., yield, cycle-time, quality requirements, maintenance’s needs
• Lead Tooling Design reviews and generate tooling FMEAs as well as recommend risk mitigations
• Support Project timelines and milestones and bring them to completion on time and within budget
• Support CAPA tasks and deliverables (Corrective and Preventive) with SQE and Plant Quality
• Initiate and manage projects with adherence to program management guidelines
• Proficiency with the use of SPC, DOE and Six Sigma techniques.
• Procedure development for tooling areas.
• Be able to independently lead a team navigating through hurdles, achieve performance, consider input from multiple functional areas & address the problem through a holistic method
• Longer term expectations
• Use broad understanding from start to end of the product manufacturing process in the company to help drive win-win solutions for both product quality and manufacturing
• Develop and maintain tooling scorecard for internal and external tools

Manager, Membership and Contract Administration

Clinical Nurse Consultant / Project Manager

Senior Administrator, Contract and Compliance

Alternate Site Sales Specialist - PA, MD, NJ, DC, DE, WV

Manager, Tooling