ICU Medical

Senior Administrator, Contract and Compliance

ICU Medical

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Senior

Tech Stack

Oracle

About the role

  • Ensure accurate contract implementation, maintenance and renewals for Device and Select Product contracts.
  • Support Section Manager by monitoring daily activity for the Contract Admin Team and providing training and coaching.
  • Verify internal SOX audits and assist with external audits; provide auditors with requested spreadsheets, contracts, and system screenshots.
  • Work cross-functionally with Contract Marketing, Customer Care, Field Sales, and Sales Operations to implement and maintain contracts; amend contracts for product adds/deletes; extend contracts as requested.
  • Review contracts in Model N after entry to ensure terms and conditions are loaded correctly; update Trading Partners and send BID Awards as requested.
  • Export, scrub, and distribute the contract anniversary report; process anniversaries within 120 days and send updated price lists for customer notification.
  • Review and extend MedNet contracts prior to the last year of the term; update Model N and notify Customer Service of extensions; assist Software Billing and Accounts Receivable with software billing concerns.
  • Export and format US and Canada order hold reports twice daily; review orders on price holds and release once pricing is verified.
  • Review and process rebill requests and second-review resubmitted price adjustment requests.
  • Monitor and maintain Excel files for the monthly TOP 5 Order Hold report.
  • Monitor the Contract Mailbox hourly; assist Section Manager assigning incoming requests and routing questions appropriately.
  • Assist with training/mentoring new Contract Administrators and ensure job aids are current.
  • Participate in Model N upgrade testing and Smith Medical integration project testing as needed.
  • Assist Contract Compliance Analyst with quarterly/annual Device and Committed Volume Select Products compliance statements and provide updated statements to Field and Customer.
  • Maintain contract log of all contracts/LOAs/POs signed by customers and track corrections and status; assist Section Manager with follow-up.
  • Handle customer deactivations and assist Data Governance to determine contract re-establishment in Model N.

Requirements

  • Individual should have a general understanding and previous experience of end-to-end commercial contracting operations management.
  • Individual should possess the ability to plan, organize and manage a variable workload and meet deadlines with accurate results.
  • Works independently and takes initiative for extended periods of time requiring minimal supervision.
  • Interact with multiple levels of management to resolve contract pricing or membership issues.
  • Intermediate level knowledge of Microsoft Office (Excel) is required. Ability to manipulate data using VLOOKUP and Pivot Tables, etc.
  • Strong verbal and written communication skills.
  • Must be at least 18 years of age.
  • High School diploma required; Bachelor’s degree preferred.
  • 2-4 years of related business experience required.