Operations

• Oversee operational integrity and excellence in Consulting Services delivery for Strategic Growth Operations
• Manage and ensure quality control of Consulting Services business data related to contracted client projects, including supervision of and support from Senior Analyst
• Manage business processes and maintain source-of-truth data in ERP (NetSuite), SharePoint, and project management tool (Smartsheet); conduct regular review/auditing for data accuracy
• Collaborate with project directors and managers to assign staff and resources, optimize utilization, and ensure balanced workloads
• Manage weekly and monthly review processes across Consulting Services client portfolio to monitor progress against utilization targets
• Develop and implement internal performance metrics to measure quality, compliance, and financial performance across projects
• Design and implement standard project management and data collection processes to facilitate performance measurement
• Work with leadership and project teams to identify and mitigate issues impacting project delivery, quality, and contract compliance
• Ensure projects meet contractual requirements, are completed on schedule, and delivered within budget and financial parameters
• Identify projects at-risk of not meeting financial parameters and provide actionable insights to improve performance
• Serve as internal resource on client contracts and support client servicing teams on contract execution and billing practices
• Collaborate on best practices, standardized procedures, and firmwide process improvement initiatives to drive consistency and operational excellence

Director, Client Operations – Healthcare Consulting, Strategic Growth Operations & Services Delivery

Engenheira de Inteligência Artificial – Operations

Fiber Operations Support Coordinator

Card Administration Operations Specialist I, II, III, Senior

Card Administration Operations Specialist I, II, III, Senior

Manager, Design Operations