Consultant

• Support the growth and impact of Sellers Dorsey’s Child and Family Well-Being (CFW) work and contribute to firm wide strategic priorities by providing strong client servicing and project management support across a diverse portfolio
• Work with multiple Project Directors to support client and firm initiatives, including project planning, coordination, deliverable tracking, and day to day execution—often across several projects at once
• Develop foundational knowledge of Medicaid, including federal and state requirements, focusing on programs serving children, families, and child welfare–involved populations
• Build trusted relationships with internal teams and subject matter experts, supporting client interactions with professionalism, responsiveness, and a service-oriented mindset
• Independently complete routine project tasks, contribute to client reports and communications, and proactively identify risks, issues, opportunities, and process improvements
• Play an important role in strengthening internal operational effectiveness, supporting project administration, documentation, workflow development, and information gathering to improve efficiency and consistency across projects

Consultant, Child & Family Wellbeing – Medicaid Consulting Projects

Attorney

• Support annual legal budgeting and forecasting processes
• Administer department-wide budget surveys and consolidate inputs
• Maintain budget tracking tools and reporting for Finance (A&F)
• Track and maintain attorney bar licenses and in-house counsel memberships
• Administer legal intake and workflow systems, including contract system requests (LEAH)
• Monitor request lifecycle, troubleshoot issues, and ensure timely follow-up
• Manage user access, onboarding/offboarding, and license utilization reporting
• Develop and maintain SOPs, job aids, and process documentation
• Develop and maintain Legal Operations Maturity Model and Value Proposition
• Assist with preparing board-level materials, dashboards, and legal metrics reporting
• Analyze system and operational data to support decision-making and demonstrate value
• Manage project plans in Smartsheet for legal and compliance initiatives
• Oversee entity management using company vendor(s) in coordination with attorneys
• Assist executive assistant with coordinating quarterly team meetings
• Support cross-functional projects (e.g., Compliance Week, policy review initiatives)
• Coordinate vendor relationships (e.g., legal research tools, training platforms, outside counsel, conferences, memberships, etc.)
• Provide backup executive assistant support to legal leadership as needed

Legal Operations Manager

Sales

• Define and execute the long-term vision for the firm's commercial operating system.
• Lead modernization, integration, and optimization initiatives across CRM and sales enablement platforms.
• Own the development and ongoing evolution of commercial playbooks for consulting services.
• Serve as the primary product owner for the firm’s CRM and sales enablement ecosystem.
• Design, activate, and manage executive and operator dashboards providing real-time insights.
• Partner directly with consulting and revenue teams to improve win rates for large deals.
• Act as the connection point between Marketing, Strategy, and Revenue.
• Lead training, onboarding, and change management for platforms and playbooks.

Director, Sales Enablement – Healthcare Consulting

Customer Success Manager

• provide enterprise-level leadership for Sellers Dorsey’s Quality Advisory and Client Success functions
• own the end-to-end client lifecycle—from solution design and advisory delivery through adoption, value realization, retention, and expansion
• scale market-ready Quality Advisory offerings and a best-in-class Client Success operating model
• drive integration, operational excellence, and client outcomes
• establish clear success definitions, client tiering, engagement models, and advisory pathways aligned to client segments
• maintain executive accountability for client satisfaction, retention, renewals, and advocacy
• serve as executive sponsor for priority or at-risk clients, ensuring rapid issue resolution and value realization
• lead and develop a high performing Quality & Client Success leadership team
• standardize and scale QBRs as a core protocol across the client portfolio
• operationalize and continuously refine Quality Advisory offerings, scopes, playbooks, and delivery models
• ensure consistent, high-quality execution of engagements with measurable outcomes
• design and operationalize a structured client lifecycle framework spanning onboarding, adoptions, ongoing engagement and value realization
• establish and own KPIs across client health, adoption, retention, NPS, utilization, and time-to-value
• partner with Sales/Business Development on solutioning, proposals, renewals, and expansions

Senior Director, Quality & Client Success – Healthcare Consulting

Director

• Manage Sellers Dorsey client engagements focused on Ohio Medicaid strategy and financing, managed care, and provider policy and reimbursement.
• Provide direct client consulting and leadership services including providing objective advice, expertise and specialized skills in healthcare policy, strategy and management.
• Support the Ohio Senior Director in delivering healthcare consulting services leveraging policy and/or industry expertise.
• Responsible for client relationships at a senior level and/or responsible for all policy/technical aspects on projects.
• Deliver strategic advice and counsel to our Sellers Dorsey business partners, states, private companies and various associations or unions.
• Responsible for policy guidance, project management, client deliverables and satisfaction, and identification of new and expanded business activities.

Associate Director, Consulting – Ohio Medicaid Strategy, Financing & Policy Engagements

Security Operations

• Design, build, and maintain automated systems and tools that facilitate software development, testing, deployment, and monitoring
• Develop and implement application security vulnerability practices
• Deploy CNAPP/CSPM using tools like Microsoft native Defender for Cloud, Prisma Cloud, Wiz
• Implement security best practices within the CI/CD pipeline and infrastructure to ensure application security
• Responsible for GitHub Enterprise Administration
• Ensure proficient in application penetration testing
• Assist developers with training and resolving vulnerabilities in a timely manner
• Active participation in Change and Architecture Review Meetings
• Develop and implement automation scripts to streamline repetitive tasks
• Design, build, and maintain continuous integration and continuous delivery pipelines using tools like Sonar, Azure DevOps, GitLab
• Manage cloud infrastructure Azure including provisioning, scaling, and configuration management using tools like Terraform or Ansible
• Set up monitoring/alert systems to identify potential issues in production environments and create alerts to notify relevant teams
• Work closely with our developers, QA engineers, and system administrators to identify and resolve issues throughout the development lifecycle
• Debug and troubleshoot technical issues related to deployments, infrastructure, and application performance
• Research and analyse the latest security threats, emerging technologies, and DevSecOps trends
• Engage in ongoing professional development by attending training sessions, obtaining certifications, and actively participating in industry discussions
• Apply new knowledge to improve security strategies, enhance system protections, and drive innovation in DevSecOps practices.

Development Security Operations Engineer, Healthcare Consulting

Operations

• Develop and implement automation scripts to streamline repetitive tasks
• Design, build, and maintain continuous integration and continuous delivery pipelines
• Manage cloud infrastructure Azure including provisioning, scaling, and configuration management
• Set up monitoring systems to identify potential issues in production environments
• Work closely with developers, QA engineers, and system administrators to identify and resolve issues throughout the development lifecycle

Development Operations Engineer, Healthcare Consulting

Events

• Organize promotional materials and maintain up-to-date inventory of all promotional items, conference signage, and conference collateral
• Assign appropriate materials based on conference audience, products, and business unit – ensuring the correct display, collateral, tablecloth, etc. is shipped for each conference
• Work closely with the Associate Director, Events and Association Partnerships to ensure all conference sponsorship items are managed
• Collaborate with the Associate Director, Events and Association Partnerships to track and report on the conference budget
• Manage submitting conference expenses and invoices to the accounting department
• Represent the firm at select conferences, setting up the booth display and collateral/swag, maintaining the area in a professional manner

Senior Specialist, Conference & Events – Healthcare Consulting

Project Manager

• Manage Sellers Dorsey client engagements focused on Medicaid policy, strategy and financing, managed care, and provider policy and reimbursement.
• Provide direct client consulting and leadership services including providing objective advice, expertise and specialized skills in healthcare policy, strategy and management.
• Deliver subject matter expertise, consulting and strategic services on multiple projects, clients and engagements.
• Manage assigned primary research and/or solution development.
• Assist with proposal development, project plan development, data analysis, presentation development, and delivery of client presentations.
• Provide proposal development assistance including proposal drafting, editing, scope development, and related duties as necessary.
• Use personal industry knowledge, connections, business expertise, public policy awareness and political insight to identify new business opportunities for the Firm.
• Leverage policy and/or healthcare solution expertise to help Senior Directors develop, document and communicate new solutions.
• Other duties as assigned.

Associate Director, Consulting – Public Healthcare Policy, Project Management

• Support client servicing operations, ensuring efficient business processes, accurate reporting, and effective data management
• Weekly and monthly NetSuite hours reporting support
• Generates, reviews, and distributes reports, validates data and ensures data accuracy
• Cyclical (monthly or quarterly) hours and revenue review with project teams
• Gathers data, validates with project teams, conducts meetings to forecast future hours and revenue, and flags issues
• Owns the data transfer to NetSuite or finance spreadsheets
• NetSuite/CRM data entry, assisting with validation and input of data into NetSuite
• Coordination with internal departments to manage data and processes
• Supports launch, implementation, and ongoing maintenance of enhanced CRM
• Conduct ad hoc operations analysis to support internal business areas
• Participates in other projects and duties as assigned

ICP