ICP

Senior Director, Healthcare Quality – Client Success

ICP

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $154,400 - $210,000 per year

Job Level

Senior

About the role

  • Provide enterprise-level leadership for Sellers Dorsey’s Quality Advisory and Client Success functions.
  • Own the end-to-end client lifecycle—from solution design and advisory delivery through adoption, value realization, retention, and expansion.
  • Scale market-ready Quality Advisory offerings and a best-in-class Client Success operating model.
  • Partner closely with executive leadership and cross-functional teams (Sales/Business Development, Product, Analytics, Regions, and Client Success).
  • Drive integration, operational excellence, and client outcomes.

Requirements

  • Bachelor’s degree in Business, Healthcare Administration, Public Health, Information Systems, or related field.
  • Advanced degree preferred.
  • 12–15+ years of experience in Client Success, Customer Success, Account Management, or Professional Services.
  • 5+ years in senior leadership roles managing managers and multi-disciplinary teams.
  • Experience in healthcare, healthcare SaaS, analytics, or consulting environments.
  • Demonstrated ownership of retention, renewals, expansion support, and executive client relationships.
  • Deep understanding of healthcare quality measurement, performance improvement, and value-based care.
  • Executive‑level client presence and communication.
  • Strong people leadership and organizational design skills.
  • Data‑driven decision‑making and performance management.
  • Ability to translate complex analytics or technology into client value.
  • Comfort operating in matrixed, fast‑growth environments.
  • Experience leading Client Success in a scaling organization preferred.
  • Exposure to technical solutioning, enablement, or pre‑sales engineering preferred.
  • Experience partnering closely with Sales and Product organizations preferred.
  • Proficiency with MS Word, Excel, PowerPoint, and collaboration tools.
  • Experience with CRM tools, project tracking tools (e.g., Smartsheet), or client success platforms preferred.
  • Ability to travel as needed.
Benefits
  • Eligible to participate in our annual Corporate Incentive Plan (CIP) that can range to up to 20% of annual salary.
  • Eligible to enroll in group healthcare plans that offer medical, dental, and vision.
  • Insurance plans offering short term disability, long term disability, and basic life.
  • 401k plan provided they meet plan requirements.
  • Flexible Time Off that allows employees to use what they need.
  • 10 paid holidays throughout the calendar year.
  • Paid time off for qualifying medical leave.
  • Up to 12 weeks of combined paid parental and bonding leave.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client successcustomer successaccount managementprofessional serviceshealthcare quality measurementperformance improvementvalue-based caredata-driven decision-makinganalyticstechnical solutioning
Soft Skills
leadershiporganizational designcommunicationpeople leadershipclient relationship managementoperational excellenceproblem-solvingcollaborationadaptabilitystrategic thinking