Patient and Site Engagement Manager

ICON plc

full-time

Posted on: 8/23/2025

Origin: • 🇺🇸 United States

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Mid-LevelSenior

About the role

Accountable for management, execution and timely delivery of tactics for patient and site-facing initiatives as defined in the Statement of Work
Tactics include patient recruitment, retention or compliance; Informed Consent; or patient or site engagement
Act as interface with operational global and local stakeholders, Clinical Trial Managers, Local Trial Managers and Site Managers, suppliers, and other stakeholders
Maintain the library of tools and tactics in vTMF, and documentation of business processes and quality standards for tactic development
Manage patient recruitment, retention, compliance and engagement initiatives for clinical trials

5+ years clinical research industry experience
Bachelor's or Associates Degree required
Bachelor’s Degree or equivalent, preferably in a scientific or health-related discipline - preferred
Experience in patient recruitment, clinical trial execution with a pharmaceutical company, CRO, and/or healthcare facility/research site
At least 3 years of relevant experience in patient recruitment, clinical trial execution with a pharmaceutical company, CRO, and/or healthcare facility/research site (preferred)
Expertise in the areas of drug development, clinical trial operations, and strategic planning
Previous experience in clinical trial operations including the execution of study outreach, patient compliance and study support programs
Strong planning and tracking skills
Customer focused, well organized, detail oriented and capable of successfully managing multiple projects
Excellent time, priority, and self management skills
Strong project management skills
Strong team orientation; demonstrates initiative to solve problems and improve efficiency and/or customer service
High-degree of proficiency in Microsoft Excel, PowerPoint and Word
Microsoft Project preferred