ICON plc

Patient and Site Engagement Operations Specialist

ICON plc

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Job Level

Mid-LevelSenior

About the role

  • Critical evaluation of study protocols to identify enrollment and retention challenges requiring proactive recruitment/retention solutions
  • Work with Therapeutic Experts and project delivery teams to determine strategic positioning of the recruitment/retention campaign within the overall study management strategy
  • Select and work with the appropriate partner vendor/s to develop, protocol specific recruitment/retention strategy and tactics
  • Work closely with proposal and study teams to present strategic recommendations to clients
  • Written and presentation-formats
  • Provide project teams ongoing assessment of contract scope and management of contract process
  • Responsible for all aspects of recruitment/retention project management including integration/coordination of vendor services into overall study management
  • Develop, present and facilitate recruitment/retention training sessions as needed including internal trainings, study team trainings, and investigator meeting presentations/workshops
  • Participating in the identification, evaluation and selection of recruitment/retention partner vendors
  • Participate in the development and management oversight of communication flow and project management processes with partner vendors
  • Participate in strategic planning and group development

Requirements

  • Bachelor’s degree in project management, business, or a related field
  • Significant experience in project management and team leadership
  • Proven track record of successfully managing projects from inception to completion, with a focus on delivering results within scope, time, and budget constraints
  • Strong leadership and organizational skills, with the ability to effectively manage project teams and prioritize tasks
  • Excellent communication and interpersonal skills, with the ability to build relationships and manage stakeholder expectations
  • Proficiency in project management tools and methodologies
  • Detail-oriented, proactive, and adaptable, with a commitment to achieving project goals and driving continuous improvement
  • 5+ years focused in patient recruitment/retention strategy and/or project management preferred
  • May travel once a year
  • At least 3 years of relevant experience in patient recruitment, clinical trial execution with a pharmaceutical company, CRO, and/or healthcare facility/research site
  • Expertise in the areas of drug development, clinical trial operations, and strategic planning
  • Previous experience in clinical trial operations including the execution of study outreach, patient compliance and study support programs
  • Strong planning and tracking skills, customer focused, well organized, detail oriented and capable of successfully managing multiple projects
  • Excellent time, priority, and self management skills
  • Strong project management skills
  • Strong team orientation; demonstrates initiative to solve problems and improve efficiency and/or customer service
  • High-degree of proficiency in Microsoft Excel, PowerPoint and Word
  • Microsoft Project preferred