Lead Business Analyst
ICF
ServiceNow
Senior Project Manager / Configuration Manager
ICF
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $143,663 - $244,227 per year
Job Level
Senior
Tech Stack
ServiceNow
About the role
- Coordinate teams of architects, analysts, developers, and designers to support multiple engagements via Change and Release management
- Serve as a key partner to the customer POCs, development project managers and O&M project managers
- Advise and engage the client on key operational and strategic priorities
- Track and support completion of high-quality deliverables
- Assist with team management tasks
- Work with government stakeholders to strategize, plan, manage, document and implement configuration change and release management functional and operational requirements
- Manage status update meetings and communicate timelines and impacts of new initiatives to team members
- Work closely with federal IT teams and other vendors to communicate consolidated feedback on project progress to federal leadership
- Manage time and expectations of multiple projects and team members
- Identify and communicate downstream impacts of process enhancements or major projects to other teams/departments that may be impacted
- Work closely with the Support/Organizational Readiness team to ensure proper communications and training materials are updated as major enhancements are planned to be released into production
- Lead and execute configuration management and release transformation to support a growing customer enterprise
Requirements
- 10+ years of management experience
- 6+ years of experience with release and configuration management of IT projects
- 5+ years of experience supporting federal clients on IT / software projects, preferably utilizing Agile/SAFe methodology
- 3+ years of experience in leading multiple teams
- Bachelor's degree in technology related field or business
- 1+ years of experience with low-code, no-code platforms such as Salesforce, Appian, and ServiceNow
- US Citizenship is required
- Must be able to obtain Public Trust clearance
- MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.)
Benefits
- Equal opportunity employer statement
- Reasonable accommodations for disabled veterans and individuals with disabilities
- Candidate accommodation for AI-related interview accommodations
- Read more about workplace discrimination rights or our benefit offerings (Transparency in Benefits Coverage Act)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
release managementconfiguration managementAgile methodologySAFe methodologylow-code platformsno-code platformsproject managementteam managementIT project supportoperational requirements
Soft skills
communicationleadershipteam coordinationstrategic planningtime managementstakeholder engagementproblem-solvingorganizational skillsclient advisingfeedback consolidation
Certifications
Public Trust clearance
