Business Immigration Paralegal
Green and Spiegel U.S.
Customer Service Analyst, Grants Management – Justice Programs
ICF
full-time
Posted on:
Origin: • 🇺🇸 United States • Virginia
Visit company websiteSalary
💰 $37,831 - $64,313 per year
Job Level
Junior
About the role
- Handle incoming phone calls and emails from OJP grantees and stakeholders related to grant financial management, payment processing, and system navigation.
- Troubleshoot issues related to system access, data entry, and submission of financial forms.
- Review FAQs, grants management resources, and other information to resolve customer inquiries and clarify OJP financial policies and procedures (allowable costs, budget modifications, closeout requirements).
- Analyze customer service issues and escalate those requiring complex guidance; complete outbound calls including callbacks and referrals.
- Document inquiries and resolutions; track inquiries and trends to improve service delivery and internal operations.
- Perform data entry into OJP grant, financial, and payment systems and complete other tasks as assigned.
- Financial reconciliation of grant closeouts, including financial analysis and reconciliation to process grant closures.
- Conduct Excess Cash Reviews to analyze grantees' cash positions relative to cash-on-hand limits.
- Verify and reconcile grantee payments; record payments into OJP’s financial system.
- Provide Financial Federal Reporting (FFR) support for reporting, discrepancies, and system inquiries.
- Support ASAP enrollments by working with customers to initiate and complete enrollment in the Treasury payment system.
- Support Treasury cancellations by monitoring transactions, resolving errors, processing, and posting treasury cancellations.
Requirements
- Minimum of an Associate’s degree in finance, accounting, business, organizational development, or any related field from an accredited institution.
- Minimum 1 year of experience providing administrative financial support in a customer service setting.
- US citizenship is required by federal government contract.
- This position requires a Public Trust security clearance within the Department of Justice; applicants will be subject to government security investigation to obtain clearance prior to the start date.
- Preferred: Experience in the field of victims’ rights and services or criminal justice.
- Preferred: Experience with federal grants' financial management requirements.
- Preferred: Bilingual (English-Spanish Speaking).
- Proficient in MS Office Applications: Word, PowerPoint, Outlook, Excel, Teams, SharePoint.
- Excellent verbal, interpersonal, and written communication skills.
- Adaptable team player with ability to frequently change priorities in a fast-paced environment.
- Demonstrated professionalism, good judgment, discretion, tact, and diplomacy in providing customer service.
- Ability to work collaboratively across government clients, subject matter experts, project partners, vendors and internal staff.
- Sound business ethics, including protection of proprietary and confidential information.
- Problem-solving skills with ability to analyze situations, identify problems and recommend solutions.
- High-quality analytical skills with attention to detail.
- Effective time-management skills with emphasis on quality and timely completion of tasks.
- Ability to work independently and collaboratively with minimal supervision.
