Senior Customer Support Specialist – Quality
ResMed
Cloud
Litigation Support Specialist
Cornerstone Research
full-time
Posted on:
Location: District of Columbia, Illinois, Massachusetts, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $63,400 - $94,600 per year
Job Level
JuniorMid-Level
About the role
- Provide billable casework support in a cross-office network to effectively complete all assigned projects in a fast-paced, deadline driven environment.
- Assists with fact checking by confirming all sources are quoted accurately within report/corresponding documents.
- Assists with copy editing of reports and documents, ensuring consistent use of defined terms, checking for errors, inconsistencies, and repetition.
- Perform typing and/or data entry tasks in the process of facilitating analyses or creating work product.
- Assist in redacting information and/or metadata from files.
- Create, organize, and assemble electronic or hard copy back-up binders
- Type, assemble, organize, and format the team’s “final” work product (usually an affidavit/declaration, report, or presentation) according to the firm’s quality and visual standards.
- Proof all written material for spelling, grammar, structure, and consistency
- Provide Expert support as it relates to casework.
Requirements
- 2+ years of directly related experience in a professional services or law firm.
- The desire to take initiative and actively contribute to the team and the firm.
- The ability to communicate effectively and professionally.
- Strong business acumen and the ability to learn the firm’s financial and operational functions.
- The mindset to provide superior service.
- Intermediate to advanced proficiency in MS Office is required (Word, Excel, PowerPoint, and Outlook).
- Exemplary attention to detail, highly organized, flexible, and able to work effectively under pressure.
- Ability to anticipate, monitor, and meet the needs of internal and external clients.
- Experience working on various types of projects from initiation to closure.
- Ability to utilize resources effectively, prioritize, multi-task, and proactively move work forward in a timely manner.
- Excellent critical thinking and problem-solving skills to address non-routine or complex problems.
- Superior teamwork skills, with the ability to delegate tasks or accept additional work as needed.
- Effective time-management and organization skills, plus an understanding of the methods, processes, and requirements of litigation practice.
- Bachelor’s degree and/or equivalent experience is required.
