ICBD Holdings

Customer Support

• Maintain accurate and up-to-date Salesforce data across referral accounts, outreach activities, and events, ensuring strong CRM hygiene and reporting visibility
• Ensure consistent documentation of referral partner interactions, outreach efforts, and event activity
• Provide basic Salesforce support, including guidance on data entry, activity tracking, and adherence to established processes and standards
• Assist with onboarding and training of Business Development representatives and Executive Directors on Salesforce usage and expectations
• Support preparation for community outreach, presentations, referral partner meetings, and engagement activities
• Coordinate logistics and materials for events, including lunch-and-learns and other outreach initiatives
• Track and monitor referral partner engagement and event activity across assigned markets
• Assist with onboarding coordination by facilitating system access, distributing materials, and providing guidance on tools and processes
• Coordinate ordering and distribution of marketing and outreach materials to support field teams
• Respond to field requests and provide administrative support to enhance execution across service areas
• Support tracking and reporting of outreach metrics, event performance, and CRM activity audits
• Assist with data cleanup, reporting preparation, and overall sales operations support

Sales Support Specialist

Business Development Rep

• Develop and manage referral relationships throughout an assigned Massachusetts territory.
• Represent GateHouse Treatment with hospitals, treatment providers, medical practices, behavioral health organizations, community agencies, and other referral partners.
• Conduct outreach meetings, networking visits, educational presentations, and community events.
• Promote GateHouse's full continuum of care and unique clinical programming.
• Collaborate closely with Admissions to support prospective clients and referral sources.
• Maintain accurate documentation of outreach activities and referral communications.
• Meet established outreach and engagement goals.

Business Development – Outreach Coordinator

Psychologist

• To provide comprehensive neuropsychological, psychological and/or psychoeducational evaluations of clients with referral concerns related to learning, behavioral, emotional, and/or social difficulties.
• To provide written and oral feedback to clients regarding results of evaluations, diagnostic impressions, and recommendations for appropriate remediation of concerns including referrals.
• Conduct in-person and/or virtual comprehensive neuropsychological, psychological and/or psychoeducational evaluations.
• Following evaluation, provide feedback sessions with the patient (or their legal guardian in the case of a minor).
• Compile a written report detailing the evaluation findings, diagnosis(es), and recommendations to be kept in the patient’s medical record and to be shared with the patient (or their legal guardian in the case of a minor) and referral source (in accordance with HIPAA Privacy and Security Plans).
• Ensure that written documentation is completed and uploaded in a timely manner per departmental policy.
• Provide direct Supervision (Individual/Group) and Training of Neuropsychological Testing/Assessment to “Diagnostic Specialists” (Psychometrists/Technicians).
• Actively seek out supervision when needed.
• Remain current within the field of psychology and seek opportunities for continuing education related to psychological/neuropsychological testing of pediatric patients.
• Participate in weekly Regional Clinical Training Meetings including presenting at Weekly Psychology Assessment Didactic Seminars (PADS).
• Maintain an active license and good standing with the state board of psychology.
• Comply with ABA Center’s of America’s ’s HIPAA privacy and security policies.
• Collaborate with all other team members to facilitate realization of the mission of ABA Centers of America, including attending routine departmental and general staff meetings.

Licensed Psychologist

Analyst

• Design, implement, and monitor skill-acquisition and behavior-reduction programs
• Oversee the implementation of behavior-analytic programs by RBTs and caregivers
• Conduct assessments related to the need for behavioral intervention (e.g., preference assessment, functional assessment, staff performance assessment, etc.)
• Be willing and able to supervise others seeking BCBA certification weekly
• Other typical BCBA activities

Board Certified Behavior Analyst – BCBA

Board Certified Behavior Analyst, BCBA

General

• **POSITION SUMMARY & PURPOSE**
• ABA Centers of America provides year-round therapeutic intervention for children, adolescents, and adults with autism spectrum disorder using the science of applied behavior analysis (ABA). These therapeutic services are provided in clinic, homes, and community settings. Summary: The BCBA is responsible for maintaining a caseload of 6-9 learners, who are receiving insurance-funded or private-pay funded services.
• The ABA Apprentice is responsible for assisting an assigned BCBA with unrestricted supervision tasks for a caseload of learners.
• **POSITIONS' ESSENTIAL DUTIES & RESPONSIBILITIES**
• The following are duties and responsibilities that the ABA Apprentice shall provide:
• - Design, implement, and systematically monitor skill-acquisition and behavior reduction programs under the supervision of a BCBA
• - Assist the BCBA by researching the literature related to 2-3 specific learners’ programs
• - Oversee the implementation of behavior-analytic programs by others
• - Assist the BCBA by conducting assessments related to the need for behavioral intervention (e.g., preference assessment, functional assessment, staff performance assessment, etc.)
• - Assist the BCBA by writing objectives to be tested for initial assessments and assisting with any other way needed
• - Analyze and summarize results of assessments and graphs results as needed
• - Write 6-month progress reports with supervision and guidance by the BCBA
• - Train and design behavioral systems and performance management for technicians
• - Conduct naturalistic observations of learners as directed by the BCBA
• - Provide staff and caregiver training
• - Meet with the supervising BCBA at least once per week to discuss learner progress and behavior analytic tasks that must be completed for each learner
• - Facilitate one team meeting for a learner every other week, with supervision and feedback from BCBA
• - Conduct approximately one learner observation per week by giving feedback and instruction to technicians with supervision and feedback from BCBA
• - Write monthly goals for learners as directed by the BCBA
• - Create weekly acquisition sheets and update throughout the week as needed
• - Test the learners for skill generalization
• - Assist with the implementation of an assigned learner’s behavior deceleration plan as needed
• - Analyze and graph learner data as directed by the BCBA
• - Create or update data collection system
• - Be available to answer questions of technicians working on learners’ cases
• - Assist the BCBA with answering emails from parents
• - Follow up with the caregivers to ensure generalization of learner objectives
• - Check the learners’ acquisition books for accuracy regarding data collection
• - Create, prepare, and update acquisition program materials for learners
• - Adjust and updates to learners’ data sheets as skills meet criteria
• - Assist supervising BCBA in any way needed
• - ABA Apprentice is still required to have between 15 to 20 hours per week of direct RBT service.