Sales Support Specialist

ICBD Holdings

Sales Support Specialist providing operational and administrative support to Business Development teams. Collaborating remotely to ensure effective field operations and management.

Posted 7/13/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Salesforce data management, ensuring CRM hygiene and effective reporting. Capable of supporting onboarding, training, and event coordination to enhance outreach and engagement efforts.

Highest-signal resume keywords

Salesforce Data ManagementCRM HygieneEvent CoordinationOnboarding SupportOutreach Metrics Tracking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryActivity TrackingReporting PreparationData CleanupSales Operations Support

Soft Skills

Administrative SupportCommunicationCollaboration

Tools & Technologies

Salesforce

Industry Keywords

Referral Partner EngagementCommunity OutreachEvent LogisticsMarketing Materials Distribution

About the role

Key responsibilities & impact

Maintain accurate and up-to-date Salesforce data across referral accounts, outreach activities, and events, ensuring strong CRM hygiene and reporting visibility
Ensure consistent documentation of referral partner interactions, outreach efforts, and event activity
Provide basic Salesforce support, including guidance on data entry, activity tracking, and adherence to established processes and standards
Assist with onboarding and training of Business Development representatives and Executive Directors on Salesforce usage and expectations
Support preparation for community outreach, presentations, referral partner meetings, and engagement activities
Coordinate logistics and materials for events, including lunch-and-learns and other outreach initiatives
Track and monitor referral partner engagement and event activity across assigned markets
Assist with onboarding coordination by facilitating system access, distributing materials, and providing guidance on tools and processes
Coordinate ordering and distribution of marketing and outreach materials to support field teams
Respond to field requests and provide administrative support to enhance execution across service areas
Support tracking and reporting of outreach metrics, event performance, and CRM activity audits
Assist with data cleanup, reporting preparation, and overall sales operations support

Requirements

What you’ll need

High School diploma, Bachelors Degree preferred
Maintain accurate and up-to-date Salesforce data across referral accounts, outreach activities, and events, ensuring strong CRM hygiene and reporting visibility
Ensure consistent documentation of referral partner interactions, outreach efforts, and event activity
Provide basic Salesforce support, including guidance on data entry, activity tracking, and adherence to established processes and standards
Assist with onboarding and training of Business Development representatives and Executive Directors on Salesforce usage and expectations
Support preparation for community outreach, presentations, referral partner meetings, and engagement activities
Coordinate logistics and materials for events, including lunch-and-learns and other outreach initiatives
Track and monitor referral partner engagement and event activity across assigned markets
Assist with onboarding coordination by facilitating system access, distributing materials, and providing guidance on tools and processes
Coordinate ordering and distribution of marketing and outreach materials to support field teams
Respond to field requests and provide administrative support to enhance execution across service areas
Support tracking and reporting of outreach metrics, event performance, and CRM activity audits
Assist with data cleanup, reporting preparation, and overall sales operations support

Benefits

Comp & perks

21 paid days off (15 PTO days increasing with tenure, plus 6 paid holidays)
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
Medical, dental, vision, long-term disability, life insurance, AD&D insurance, and GAP Plan (TransAmerica)
Generous 401(k) with up to 6% employer match
100% employer-paid maternity/paternity leave for up to 5 weeks
Tuition reimbursement up to $2,500 per semester
EAP (unlimited counseling 24/7), BeyondMed (discounts on wellness and elective healthcare services), PerkSpot (discounts on top brands), Pet Insurance (Nationwide), and On the GoGa wellbeing hub