IBEX IT Business Experts

Business Development Rep

• Research target accounts, industries, agencies, prime contractors, commercial prospects, and decision-makers aligned to IBEX's growth priorities.
• Build, clean, and maintain prospect and contact lists using approved sources and company systems.
• Support outbound lead generation campaigns through email preparation, call planning, LinkedIn/company research, and approved outreach activity.
• Make supervised initial outreach to prospective clients using approved scripts, messaging, and value propositions.
• Assist with qualifying leads by gathering basic information about business needs, timing, decision-makers, pain points, and potential fit.
• Schedule introductory meetings, discovery calls, or follow-up conversations for IBEX leadership or sales team members.
• Accurately document calls, emails, prospect details, follow-up tasks, and outcomes in the CRM or designated lead-tracking system.
• Prepare concise call notes, lead summaries, account briefs, and follow-up drafts for review by the supervisor or sales lead.
• Learn and communicate, at an introductory level, IBEX's services and differentiators, including IT consulting, professional services, training and certification programs, Nectar IQ, AI/data analytics, cybersecurity, ITIL, and supplier intelligence initiatives.
• Participate in weekly coaching, call reviews, role-play exercises, sales skill development, and performance check-ins.
• Assist with sales enablement projects such as outreach templates, prospecting lists, campaign tracking, meeting preparation, and market research summaries.
• Maintain professionalism, confidentiality, data security, and ethical business practices in all internal and external interactions.

Business Development Fellow

QA Engineer

• Support the ongoing improvement of IBEX’s ISO 9001 Quality Management System.
• Assist with documenting and standardizing business processes.
• Help align QMS processes with ISO standards.
• Support internal audit preparation and corrective action tracking.

Business Development Fellow

Quality Assurance Fellow

Business Development Fellow