Full-stack Engineer

• Own the technical strategy and execution for the NEXiA core platform (Fulfillment + Retail), including development, release cadence, and quality
• Drive incremental modernization by decomposing the monolith into modules without disrupting production customers
• Converge the forked Fulfillment and Retail codebases into one configurable platform that serves both markets
• Establish automated quality gates, regression suites, and CI/CD pipelines that transform release cadence from "event" to "routine"
• Own the technical roadmap for NEXiA on-prem releases (17.x, 12.x) while building the bridge to cloud-native architecture
• Define and execute the strategy for embedding AI-enabled capabilities into the NEXiA platform, including predictive maintenance, self-healing systems, and workflow optimization
• Partner with Data/ML teams to instrument the NEXiA fleet, including SmartDispenser, SmartPod, 4L canisters, RFID totes, and scales, to support telemetry, predictive uptime, and intelligent automation
• Evaluate and integrate AI/ML capabilities that reduce cost-to-serve, improve self-service capabilities, and support data-driven business value creation
• Support the use of operational data to inform intelligent automation, product capabilities, and long-term platform value
• Lead 40–60+ engineers (direct + matrixed) through a multi-year platform transformation while maintaining delivery commitments to existing customers
• Lead engineering teams through organizational and technical transformation by supporting skill development, establishing clear expectations, and reinforcing modern engineering practices
• Restructure teams from technology-aligned silos to product-aligned squads that own modules end-to-end by value stream
• Establish dedicated support structures to maintain operational continuity and protect current customer commitments while product-aligned teams advance modernization priorities
• Establish engineering metrics (deployment frequency, change-failure rate, % logic under test, % features shared across markets) and hold teams accountable
• Prioritize, sunset, or discontinue features and initiatives that do not align with platform strategy, business priorities, or long-term scalability

Senior Director, Software Engineering

Support Engineer

• Support NEXiA automated pharmacy fulfillment solutions operating in live production environments.
• Serve as the initial point of contact for customer technical issues via phone, email, or ticketing system.
• Troubleshoot issues related to NEXiA, hardware and automation systems, basic network connectivity, communication, and configurations.
• Accurately log all tickets, communications, and findings in the support system.
• Perform incident triage, classify issue severity, and escalate when appropriate.
• Walk customers through step-by-step solutions with clarity, professionalism, and empathy.
• Use diagnostic tools, logs, and internal resources to identify suspected hardware failures and determine if components require RMA.
• Issue RMAs and coordinate replacement shipments as needed.
• Provide guidance on installing new or replacement equipment and applying software/firmware updates.
• Follows documented workflows & meets established SLA targets.
• Provide suggested updates to troubleshooting guides, or knowledge-base documentation, or suggestions for new items, as needed.

Technical Support Specialist I

IT Support

• Lead and manage a team of IT support technicians, providing guidance, coaching, and performance management.
• Oversee day-to-day IT support operations, ensuring timely resolution of technical issues and service requests.
• Develop and improve support processes, workflows, and documentation to enhance efficiency and consistency in service delivery.
• Provide technical assistance to users, troubleshoot hardware, software, and network issues, and resolve escalated support tickets.
• Manage relationships with third-party vendors, suppliers, and service providers for IT support-related services or products.
• Oversee inventory management of hardware, software, and IT assets.

IT Support Manager

• Serve as subject SME and internal support escalation point for NEXiA software implementations, upgrades, software-related projects, troubleshooting, workflow design, integrations, and configuration.
• Participate in Continuous Improvement (CI) efforts for customer-facing technical meetings, workshops, and go-live events
• Execute structured deployment projects from discovery through post-go-live support
• Assist with process improvements internally and cross-functionally, create runbooks, checklists, procedures, and establish best practices for scaling deployments
• Collaborate with Product, Engineering, and Quality teams to enhance the installer and workflow experience
• Execute and help maintain PowerShell scripts as automation tools with documentation to improve deployment efficiency
• Mentor Deploy I team members on technical and project leadership skills; participate in monthly knowledge sessions.
• Report on deployment metrics, readiness, and quality outcomes
• Assist with escalations, perform root cause analysis, and implement corrective actions
• Assist in improving the deployment methodology and standards for NEXiA; pilot deployment runbooks and change plans for programs.
• Lead deployments with cross-vendor integrations, accountable for cutover risk, rollback criteria, and operational readiness reviews.
• Act as Subject Matter Expert for deployment issues; conducts root cause analysis and drives corrective/preventive actions across Product, Engineering, and Quality.
• Maintain the automation backlog and PowerShell module library in ADO with execution documentation and change notes.
• Maintain your projects in the team calendar and actively modify event details as they are known.
• Understand how to install, upgrade, and configure NEXiA software and become a subject-matter expert in iA’s NEXiA software solution.
• Focus on leading assigned workstreams within a standard playbook; escalate risk/decisions to Software Engineer Deploy III or manager.
• Build strong client relationships
• Lead client-facing conversations on technical subjects for upgrades, implementations, or other software-related projects.
• Contribute to technical transformation thought leadership
• Demonstrate technical credibility and a consultative approach
• Partner with Product Management and Customer Success organizations to assure alignment with Internal and External clients
• Work closely with Software and Quality teams
• Help define the metrics and baseline for Post-Release Management Support
• Quickly differentiate user and process errors from system errors while escalating each as appropriate towards resolution
• Serve as a key resource to support the investigation of system anomalies
• Assist the product core team to meet project schedule
• Assist the team manager with maintaining the team calendar and actively modify event details as they are known.

Software Engineer II, Deploy

• Serve as team SME and highest internal support escalation point for NEXiA software implementations, upgrades, software-related projects
• Lead Continuous Improvement (CI) efforts for customer-facing technical meetings, workshops, and go-live events
• Plan and execute structured deployment projects from discovery through post-go-live support
• Drive process improvements internally and cross-functionally
• Collaborate with Product, Engineering, and Quality teams
• Develop and maintain PowerShell scripts as automation tools
• Mentor and coach Deploy II team members on technical and project leadership skills
• Manage escalations, perform root cause analysis, and implement corrective actions

Senior Director, Software Engineering

Technical Support Specialist I

IT Support Manager

Software Engineer II, Deploy

Software Engineer III, Deploy