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iA

IT Support Manager

iA

Manager of IT Support leading technical assistance and support for a high-growth pharmacy automation tech company. Overseeing operations and managing a team for optimal service delivery.

Posted 6/19/2026full-timeBinghamton • New York • 🇺🇸 United StatesMid-LevelSenior💰 $74,228 - $100,426 per yearWebsite

About the role

Key responsibilities & impact
  • Lead and manage a team of IT support technicians, providing guidance, coaching, and performance management.
  • Oversee day-to-day IT support operations, ensuring timely resolution of technical issues and service requests.
  • Develop and improve support processes, workflows, and documentation to enhance efficiency and consistency in service delivery.
  • Provide technical assistance to users, troubleshoot hardware, software, and network issues, and resolve escalated support tickets.
  • Manage relationships with third-party vendors, suppliers, and service providers for IT support-related services or products.
  • Oversee inventory management of hardware, software, and IT assets.

Requirements

What you’ll need
  • Bachelor's degree in computer science, information technology, or a related field.
  • Relevant certifications (e.g., CompTIA A+, ITIL, HDI Support Center Manager) are advantageous.
  • Proven experience (5+ years) in IT support, helpdesk operations, or a similar role, with at least 2 years in a managerial or supervisory capacity.
  • Proficiency in IT support tools, ticketing systems, and remote assistance technologies.

Benefits

Comp & perks
  • Generous time off policy that allows you to put your family first
  • Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company
  • Competitive benefits, salary, and tuition reimbursement programs
  • Commitment to professional development and working for a company where your voice is heard

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supporttroubleshootinghardware supportsoftware supportnetwork supportperformance managementprocess improvementworkflow developmentdocumentationinventory management
Soft Skills
leadershipcoachingguidancecommunicationrelationship managementproblem-solvingteam managementcustomer serviceorganizational skillstime management
Certifications
Bachelor's degreeCompTIA A+ITILHDI Support Center Manager