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Tech Stack
Tools & technologiesAzureDNSJenkinsSQL
About the role
Key responsibilities & impact- Serve as subject SME and internal support escalation point for NEXiA software implementations, upgrades, software-related projects, troubleshooting, workflow design, integrations, and configuration.
- Participate in Continuous Improvement (CI) efforts for customer-facing technical meetings, workshops, and go-live events
- Execute structured deployment projects from discovery through post-go-live support
- Assist with process improvements internally and cross-functionally, create runbooks, checklists, procedures, and establish best practices for scaling deployments
- Collaborate with Product, Engineering, and Quality teams to enhance the installer and workflow experience
- Execute and help maintain PowerShell scripts as automation tools with documentation to improve deployment efficiency
- Mentor Deploy I team members on technical and project leadership skills; participate in monthly knowledge sessions.
- Report on deployment metrics, readiness, and quality outcomes
- Assist with escalations, perform root cause analysis, and implement corrective actions
- Assist in improving the deployment methodology and standards for NEXiA; pilot deployment runbooks and change plans for programs.
- Lead deployments with cross-vendor integrations, accountable for cutover risk, rollback criteria, and operational readiness reviews.
- Act as Subject Matter Expert for deployment issues; conducts root cause analysis and drives corrective/preventive actions across Product, Engineering, and Quality.
- Maintain the automation backlog and PowerShell module library in ADO with execution documentation and change notes.
- Maintain your projects in the team calendar and actively modify event details as they are known.
- Understand how to install, upgrade, and configure NEXiA software and become a subject-matter expert in iA’s NEXiA software solution.
- Focus on leading assigned workstreams within a standard playbook; escalate risk/decisions to Software Engineer Deploy III or manager.
- Build strong client relationships
- Lead client-facing conversations on technical subjects for upgrades, implementations, or other software-related projects.
- Contribute to technical transformation thought leadership
- Demonstrate technical credibility and a consultative approach
- Partner with Product Management and Customer Success organizations to assure alignment with Internal and External clients
- Work closely with Software and Quality teams
- Help define the metrics and baseline for Post-Release Management Support
- Quickly differentiate user and process errors from system errors while escalating each as appropriate towards resolution
- Serve as a key resource to support the investigation of system anomalies
- Assist the product core team to meet project schedule
- Assist the team manager with maintaining the team calendar and actively modify event details as they are known.
Requirements
What you’ll need- B.S. in the field of engineering; will consider tangible professional success instead of a degree
- Obtained or will be pursuing Security+ certification
- Must be able to obtain and maintain a Secret security clearance
- Demonstrated root cause analysis and fault tree diagram experience
- Good data analysis and interpretation skills
- Ability to travel throughout the United States (can exceed 50%) Monday – Friday. Some weekends.
- Ability to obtain a customer required identification and certifications
- Proficiency with Microsoft Office 365 Suite
- Familiar with Remote Desktop or remote access tools
- Post-graduate degree in Computer Science, Engineering Beyond Trust experience
- Proven ability to write queries using SQL Server
- Advanced Windows Server, MSSQL, VM, Active Directory, DNS, IT Experience
- Experience with modern DevOps practices: CI/CD pipelines (Jenkins, CircleCI, Azure Pipelines, GitHub Actions)
Benefits
Comp & perks- Generous time off policy that allows you to put your family first
- Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company
- Competitive benefits, salary, and tuition reimbursement programs
- Commitment to professional development and working for a company where your voice is heard
ATS Keywords
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Hard Skills & Tools
PowerShellSQL ServerWindows ServerMSSQLActive DirectoryDNSCI/CD pipelinesJenkinsCircleCIAzure Pipelines
Soft Skills
root cause analysisdata analysistechnical leadershipclient relationship buildingconsultative approachcollaborationmentoringcommunicationproblem-solvingproject management
Certifications
Security+B.S. in EngineeringPost-graduate degree in Computer Science