FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Technical Support Specialist I
iATechnical Support Specialist providing customer support for NEXiA automated pharmacy fulfillment systems. Troubleshooting technical issues via phone, email, or ticketing system to ensure exceptional customer experience.
Tech Stack
Tools & technologiesDNSServiceNowSQLTCP/IP
About the role
Key responsibilities & impact- Support NEXiA automated pharmacy fulfillment solutions operating in live production environments.
- Serve as the initial point of contact for customer technical issues via phone, email, or ticketing system.
- Troubleshoot issues related to NEXiA, hardware and automation systems, basic network connectivity, communication, and configurations.
- Accurately log all tickets, communications, and findings in the support system.
- Perform incident triage, classify issue severity, and escalate when appropriate.
- Walk customers through step-by-step solutions with clarity, professionalism, and empathy.
- Use diagnostic tools, logs, and internal resources to identify suspected hardware failures and determine if components require RMA.
- Issue RMAs and coordinate replacement shipments as needed.
- Provide guidance on installing new or replacement equipment and applying software/firmware updates.
- Follows documented workflows & meets established SLA targets.
- Provide suggested updates to troubleshooting guides, or knowledge-base documentation, or suggestions for new items, as needed.
Requirements
What you’ll need- Associates degree with 1+ years of experience in a technical support, help desk, or customer service environment, or equivalent proven experience.
- Strong analytical, troubleshooting, and problem-solving skills with the ability to investigate and resolve technical issues.
- Compliance responsibilities (HIPAA, PHI Handling), secure handling of logs, access, and credentials.
- Excellent verbal and written communication skills.
- Professional, customer focused demeanor with the ability to remain composed under pressure.
- Effective communicator with both technical and non-technical stakeholders.
- Organized, analytical, and methodical in troubleshooting.
- Works well in a fast-paced environment.
- Ability to perform remote troubleshooting and guide customers of varying technical skill levels.
- Provide suggested updates to troubleshooting guides, or knowledge-base documentation, or suggestions for new items, as needed.
- Even better if you have:
- Experience in healthcare or pharmacy-related environments.
- Experience supporting integrated software and hardware solutions in production environments.
- Basic familiarity with Microsoft Windows desktop and server operating systems.
- Familiarity with support platforms such as Salesforce, ServiceNow, Zendesk, Or Jira.
- Basic of client-server applications, networking fundamentals (TCP/IP, DNS, VPN, etc.), firewall operations, SQL & relational databases, Windows desktop and Server OS.
- Proficient with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook)
Benefits
Comp & perks- Generous time off policy that allows you to put your family first
- Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company
- Competitive benefits, salary, and talent development opportunities
- Commitment to professional development and working for a company where your voice is heard
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
TroubleshootingIncident ManagementNetwork ConnectivityRMA ProcessingSQLClient-Server ApplicationsWindows Operating SystemsBasic Networking FundamentalsAutomation SystemsDiagnostic Tools
Soft Skills
Analytical SkillsCommunication SkillsCustomer FocusOrganizational SkillsProblem-Solving Skills