Hyremote

Customer Support

• Manage and prioritize client requests for new hardware or equipment, ensuring timely, efficient responses.
• Create and provide customized quotes for both existing and potential clients, tailored to meet specific needs and preferences.
• Engage in personable, friendly email communication, with occasional phone outreach to clarify requirements—avoiding impersonal, robotic responses.
• Maintain accurate, up-to-date records in our ticketing and documentation systems for easy access and smooth operations.
• Actively participate in daily internal team meetings to align tasks, ensuring consistent client service and workflow efficiency.

Customer Service – Chat

• Research industrial property owners using provided CREX and CoStar filters, then enter property details into a shared Google Sheet.
• Make a high volume of outbound phone calls to owners of older industrial buildings to screen for interest in selling.
• Keep calls professional, friendly, and conversational while staying focused on identifying owner interest.
• Record detailed notes after each conversation, including outcomes and follow-up dates, and follow up with owners who request callbacks or express future interest.
• Identify qualified leads and hand interested property owners over to management for negotiations.
• Keep the Google Sheet organized with filters, color coding, status updates, and duplicate checks before outreach.
• Assist with additional administrative tasks as business needs evolve.

Customer Service Representative

Recruitment

• Review applications from our extensive pool of international candidates
• Take detailed notes on applicant qualifications and potential fit
• Conduct interviews with promising candidates
• Shortlist top candidates for current open positions

Recruitment Specialist

Accountant

• Prepare and review monthly financial statements and financial reporting.
• Reconcile bank, trust, mortgage, escrow, and other balance sheet accounts.
• Review tenant, owner, and security deposit balances for accuracy.
• Analyze general ledger activity and prepare adjusting entries as needed.
• Perform month-end and year-end accounting procedures.
• Handle bookkeeping tasks and maintain accurate records across accounting platforms.
• Support accounts payable and accounts receivable processes as part of broader accounting work.
• Research accounting issues, identify root causes, and help resolve discrepancies.
• Review billing, payment, ledger, and transaction details to ensure records are accurate.
• Navigate multiple systems including QBO, Bill.com, Keeper, Teamwork, and other internal platforms.
• Communicate through WhatsApp Desktop and Microsoft Teams when questions, updates, or clarifications are needed.