Hyremote

IT Support

• Provide IT support through voice and chat channels
• Troubleshoot and resolve issues related to Helpdesk/Troubleshooting, Active Directory (AD), and Domain Name Systems (DNS)
• Manage Windows Servers and utilize ConnectWise or other ticketing systems
• Handle user creation/termination and application installations
• Set up printers and resolve internet down issues
• Configure and troubleshoot Office 365 and Office suite applications
• Handle VIP ticket requests and priority user support
• Recover and restore files (both locally and in cloud-based systems)
• Troubleshoot RDP login and connectivity issues
• Respond to single user compromised email accounts
• Set up drive mapping and access to network resources
• Troubleshoot QuickBooks-related issues
• Respond to and troubleshoot site-wide Wi-Fi and network outages

IT Support Specialist, L1

Executive Assistant

• Maintain and update CRM (HubSpot) with client data, meeting notes, and next steps.
• Send pre- and post-conference emails and follow-ups to potential and existing clients.
• Organize and schedule sales meetings, follow-ups, and proposal reviews.
• Assist in assembling proposals and ensuring they are sent and tracked appropriately.
• Draft LinkedIn posts or light marketing material for sales visibility.
• Stay on top of all active deals and ensure nothing slips through the cracks.
• Handle email and task overflow from the sales lead, acting as a key organizational partner.

Customer Success Manager

• Lead multiple training sessions for each client using Zoom, including introductory walkthroughs, mobile app demonstrations, and detailed feature sessions.
• Train administrators, HR staff, and scheduling coordinators on how to use the software in their daily work.
• Walk clients through key tasks such as scheduling, employee management, and running reports.
• Track how clients are using the software after training and follow up as needed to support full adoption.
• Provide continued training and communication until the client is ready to transition to the support team.
• Record training details and client progress in our internal system for team tracking.

Client Success

Manager

• Assist in onboarding newly assigned properties by inputting data into Rent Manager and sending introductory communications to tenants.
• Manage tenant communication professionally via phone and email, including lease follow-ups, service requests, and general inquiries.
• Enter rent rolls, lease renewals, and maintenance-related notes accurately into Rent Manager.
• Coordinate with building supers to facilitate unit and boiler access, manage invoice receipts, and support payment processing.
• Populate lease templates with rent details, scheduled increases, and relevant regulatory codes; ensure timely delivery to tenants.
• Track pending tenant responses, maintain system updates, and deliver accurate reporting for internal use and court submissions.

Assistant Property Manager

Marketing

• Set up, launch, and optimize campaigns on Meta (Facebook/Instagram) and Google Ads
• Track daily performance, including ROAS, cost per acquisition, and other key metrics
• Run A/B tests on creatives, landing pages, calls to action, and targeting
• Work closely with the founder to adjust strategies based on business needs and performance
• Use tools like Meta Pixel to guide retargeting and behavior-based adjustments
• Recommend funnel approaches, such as awareness campaigns followed by conversion-focused retargeting
• Explore new ad placement opportunities, including WhatsApp and podcasts
• Report on performance trends and offer proactive ideas to improve results
• Keep campaigns aligned with brand goals and ensure ad content connects with the right audience

Media Buyer

Customer Support

• Answer incoming tenant calls from 9 AM to 5 PM EST, Monday through Friday.
• Handle basic questions from tenants about rent, lease dates, and late fees.
• Log maintenance requests—such as heating, plumbing, or electrical issues—into the system.
• Coordinate service appointments with vendors and tenants via phone and WhatsApp.
• Keep internal systems up to date with tenant interactions and issue status.
• Send daily email summaries of completed and pending items.
• Respond quickly and clearly to urgent issues as they come up.

Customer Service Representative

• Respond to 100+ customer emails daily across multiple eCommerce stores (no calls)
• Handle inquiries about orders, returns, shipping updates, damaged items, and product restocks
• Use Shopify to access order details, resend confirmations, and provide tracking information
• Identify and escalate complex issues to in-house team members when needed
• Use templates and internal tools to maintain speed and consistency in responses
• Ensure all customer communication is clear, concise, and professional

Customer Service Representative, Email

Data Entry

• Process incoming deal applications from external partners
• Create organized internal deal threads
• Validate submitted application data for accuracy and completeness
• Utilize AI tools to standardize internal applications
• Generate new email threads for each deal
• Adhere to Standard Operating Procedures (SOPs) for deal processing

Recruitment

• Conduct Candidate Outreach: Hold brief, welcoming phone or Zoom screenings designed to inform and encourage applicants — not to pressure or evaluate them harshly.
• Guide Through Certification: Support applicants in completing required training (NYPS or SERPA), with consistent follow-up to ensure timely progress.
• Manage Indeed Pipeline: Filter resumes, message candidates, confirm interest and eligibility, and schedule screenings all through Indeed.
• Maintain Applicant Tracking Sheets: Keep internal spreadsheets updated with certification progress, location needs, and applicant status.
• Monitor Staffing Balance: Track staffing distribution by zip code to prevent over- or under-staffing in specific areas.
• Respond to Questions: Address FAQs about the training, role expectations, and pay structure in a clear and respectful way.
• Collaborate with Leadership: Work closely with company leaders to hit recruitment targets and refine the hiring process.
• Assist with Onboarding (future phase): After candidates are hired, help with tasks like session documentation, scheduling, or billing prep if needed.

Recruitment Specialist

• Upload invoices into QuickBooks with accuracy and timeliness.
• Send invoices to clients and ensure confirmation of receipt.
• Enter bills into QuickBooks and maintain up-to-date records.
• Organize and track proof of deliveries (PODs) for shipments.
• Assist with administrative follow-ups related to billing and logistics.
• Collaborate closely with dispatchers, drivers, and accounting staff to ensure accurate financial tracking.

• Review, prioritize, and tag emails to help maintain an organized inbox.
• Execute administrative tasks such as pulling reports, drafting emails, and managing follow-ups.
• Provide end-of-day summaries outlining completed and pending tasks.
• Use folders, tags, and lists to manage and track assignments.
• Occasionally handle personal errands like scheduling or research.
• Upload and organize files using a remote desktop system.
• Send or respond to emails on behalf of the owner as needed.
• Work directly with the company owner in a one-on-one support role to streamline daily operations.

Bookkeeper

• This is a remote position with a bookkeeper role for a aluminum and foil supplier.
• You'll manage financial operations, ensuring accurate books and reliable business support for our B2B clients.
• What You'll Do: Manage all QuickBooks Desktop accounting functions including reconciliations, invoicing, transaction categorization, expense tracking, and accounts receivable follow-ups.
• Monitor outstanding invoices and follow 30-day payment terms; escalate overdue accounts to management.
• Provide administrative support such as answering calls, sending quotes, and assisting management with office tasks.
• Handle standard bill payments and timely processing.
• Occasional support for order processing or product research (minimal).