Customer Service – Chat

Hyremote

Customer Service (Chat) role at leading IT support company delivering exceptional client satisfaction. Managing client requests, maintaining records, and engaging in friendly communication.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage and prioritize client requests for new hardware or equipment, ensuring timely, efficient responses.
Create and provide customized quotes for both existing and potential clients, tailored to meet specific needs and preferences.
Engage in personable, friendly email communication, with occasional phone outreach to clarify requirements—avoiding impersonal, robotic responses.
Maintain accurate, up-to-date records in our ticketing and documentation systems for easy access and smooth operations.
Actively participate in daily internal team meetings to align tasks, ensuring consistent client service and workflow efficiency.

Requirements

What you’ll need

Ability to compose clear, friendly emails that avoid scripted responses
Positive collaborator who’s also self-driven and organized
Capable of independently resolving client needs using good judgment
Willing to learn and apply new IT processes and specifications quickly
Experience in customer service is a plus, but not necessary.

Benefits

Comp & perks

Enjoy preset salary growth
Weekly salary payments
100% work-from-home flexibility

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Positive CollaborationSelf-DrivenOrganizational SkillsGood JudgmentWillingness to Learn