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Hyremote

Customer Service – Chat

Hyremote

Customer Service (Chat) role at leading IT support company delivering exceptional client satisfaction. Managing client requests, maintaining records, and engaging in friendly communication.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client management skills by effectively prioritizing requests and providing tailored solutions. Exhibits excellent communication abilities, both in writing and verbally, to ensure a personable and efficient client experience.

Highest-signal resume keywords
Client Request ManagementCustomized QuotingEmail CommunicationTeam CollaborationProblem Resolution

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Positive CollaborationSelf-DrivenOrganizational SkillsGood JudgmentWillingness to Learn
Tools & Technologies
Ticketing SystemsDocumentation Systems
Industry Keywords
Customer ServiceClient NeedsWorkflow Efficiency

About the role

Key responsibilities & impact
  • Manage and prioritize client requests for new hardware or equipment, ensuring timely, efficient responses.
  • Create and provide customized quotes for both existing and potential clients, tailored to meet specific needs and preferences.
  • Engage in personable, friendly email communication, with occasional phone outreach to clarify requirements—avoiding impersonal, robotic responses.
  • Maintain accurate, up-to-date records in our ticketing and documentation systems for easy access and smooth operations.
  • Actively participate in daily internal team meetings to align tasks, ensuring consistent client service and workflow efficiency.

Requirements

What you’ll need
  • Ability to compose clear, friendly emails that avoid scripted responses
  • Positive collaborator who’s also self-driven and organized
  • Capable of independently resolving client needs using good judgment
  • Willing to learn and apply new IT processes and specifications quickly
  • Experience in customer service is a plus, but not necessary.

Benefits

Comp & perks
  • Enjoy preset salary growth
  • Weekly salary payments
  • 100% work-from-home flexibility