Customer Service Representative

Hyremote

Customer Service Representative making outbound calls to identify property owners interested in selling. Join a commercial real estate investment company focused on acquiring and revitalizing industrial properties.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Research industrial property owners using provided CREX and CoStar filters, then enter property details into a shared Google Sheet.
Make a high volume of outbound phone calls to owners of older industrial buildings to screen for interest in selling.
Keep calls professional, friendly, and conversational while staying focused on identifying owner interest.
Record detailed notes after each conversation, including outcomes and follow-up dates, and follow up with owners who request callbacks or express future interest.
Identify qualified leads and hand interested property owners over to management for negotiations.
Keep the Google Sheet organized with filters, color coding, status updates, and duplicate checks before outreach.
Assist with additional administrative tasks as business needs evolve.

Requirements

What you’ll need

Strong English: Able to carry on natural, casual conversations with U.S.-based commercial property owners.
A near-native English accent is essential.
Relationship Building: Comfortable building rapport over the phone without sounding like a scripted telemarketer.
Phone Confidence: Enjoys making outbound calls throughout the day and speaking with business owners.
Spreadsheet Skills: Able to organize data, use filters, color coding, search functions, and maintain detailed tracking systems.
Organization: Keeps thorough notes, tracks follow-up dates, updates lead statuses, and ensures duplicate properties are not contacted.
Tech Comfort: Comfortable working with remote desktop software, VPN access, Google Sheets, and company phone software.
Adaptability: Willing to assist with additional administrative or spreadsheet-related work when call volume allows.
Experience: General work experience is required.

Benefits

Comp & perks

100% work-from-home flexibility
Preset salary growth
Weekly salary payments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data OrganizationLead TrackingFollow-Up ManagementOutbound CallingDetail Recording

Soft Skills

AdaptabilityRapport BuildingProfessionalism