Support Engineer

• Respond to technical incidents with defined SLA compliance
• Diagnose and resolve complex technical issues across the AI stack
• Escalate critical issues to appropriate technical teams when needed
• Document incident resolutions and maintain knowledge base
• Adopt latest monitoring tools and support methodologies
• Implement standards and innovation in support processes
• Collaborate with delivery teams to improve solution reliability
• Act as technical expert during customer escalations
• Provide clear communication on incident status and resolutions
• Deliver technical guidance on system optimization and best practices
• Monitor AI solution performance across all customer environments
• Implement proactive monitoring systems and alerting mechanisms
• Perform regular health checks and preventive maintenance activities
• Track system metrics and identify performance optimization opportunities

Technical Support Engineer, Customer Care

Technical Support Engineer

Customer and Technical Support Consultant – Bilingual

Customer and Technical Support Consultant – Chemistry

ADAS Customer Support Technician

Technical Support Associate