Hyland

Infrastructure Engineer

• Manages the design, deployment, operation and auditing of the company’s infrastructure to deliver a reliable, secure environment
• Perform necessary team and project administration duties to provide status and communication for all deliverables, issues, opportunities, and questions within the required project timeframes
• Support the technical needs of departments throughout the organization so business needs are met
• Provides information to management regarding the negative impact on the business caused by system outage, theft, destruction, alteration or denial of access to information systems and datacenters
• Facilitate the creation, revision, management and support the procedures to ensure business continuity
• Manage procedures to efficiently merge acquired companies systems with the corporate systems
• Build and maintain an information systems infrastructure for the purpose of supporting and enhancing the company’s business processes
• Serve as a point person to help ensure teams are producing procedures pertaining to infrastructure creation, maintenance, general support, risk management and business continuity planning
• Provide managerial guidance to team members to complete their assigned duties and meet or exceed expectations.
• Work with the leadership team to provide appropriate resources to accomplish objectives
• Serve as an escalation point for issues; provide guidance and resolve issues as necessary
• Recruit and retain employees; provide frequent performance and developmental feedback to team members
• Develop, manage, report on, and adjust budgets specific to supported teams

Manager, Infrastructure Engineering

Product Marketing

• Set and drive enterprise strategy by translating data market intelligence and business performance into clear actionable recommendations that inform executive and Board decision‑making long‑term planning portfolio prioritization and capital investment decisions.
• Partner with senior leaders across Product Sales Marketing Customer Experience Finance and Operations to identify size and prioritize growth opportunities including new markets customer segments pricing strategies and business models ensuring alignment with enterprise objectives and measurable outcomes.
• Oversee market competitive and operational analyses to assess performance against strategic goals identify risks and gaps and lead structured cross‑functional problem‑solving initiatives that improve scalability efficiency and profitability.
• Serve as a trusted strategic advisor to the executive team by leading high‑impact initiatives and transformation efforts including M&A assessments partnerships and enterprise change programs and by delivering executive‑ and Board‑level narratives that synthesize complex insights into decisive action.
• Anticipate emerging trends industry shifts and competitive dynamics to proactively shape strategy strengthen market positioning and drive cross‑functional execution that enhances organizational agility and long‑term value creation.
• Orchestrates the budgeting process including strategy allocation and reconciliation
• Create strategic vision and collaborate with executive management to define and ensure success of strategy in alignment with organizational objectives
• Provide managerial direction and oversee all aspects of performance management for direct reports.
• Measure and hold all direct reports accountable for meeting defined goals and operational standards; ensure management teams are defining and holding teams accountable for all aspects of performance management of direct reports
• Oversee and hold management accountable for all Human Resources-related managerial functions and responsibilities associated with hiring compensation management employment relations and termination of employees.
• Approve and ensure the overall hiring aligns to department budget and forecast
• Oversee the development of future leaders and assist in identifying leadership potential within the team that aligns with the people strategy
• Act as a strategic influencer to internal and external peers industry groups and/or customers
• Serve as the final escalation point for highest priority issues; provide direction and guidance to assist with resolution of issues
• Work with executive leadership to plan and set the strategic vision organizational structure operating policies and procedures and management practices to ensure department delivers operational excellence
• Work closely with appropriate stakeholders and business leaders to ensure success to drive collaborative work across departments

VP, Corporate Strategy – Go-to-Market

Affiliate Manager

• Provide territory support to an assigned group of Partner Business Managers and their associated Partners.
• Manage the relationship between Hyland and an assigned group of Authorized Partners.
• Collaborate with internal teams (Revenue Ops, Finance, Legal, Marketing, Enablement) to marshal resources.
• Take ownership and ensure proper and timely resolution of issues escalated from assigned PBMS and Partners.
• Identify trends in partner feedback to recommend process improvements and enhance the partner experience.
• Support annual Partner Business Planning, Quarterly Partner Reviews, and Monthly Partner Reporting.

Partner Support Associate

SDET

• Develop and maintain moderately complex integration, functional, and non-functional tests, and contribute to automated test frameworks, to ensure the holistic quality of the software
• Lead the verification of system functionality by executing moderately complex automated and manual tests, analyzing results, and providing recommendations; record test outcomes; report defects and results in test repository
• Contribute to the implementation of the delivery pipeline including test automation, test environments, and security
• Perform manual testing responsibilities, including the creation of test cases and test plans
• Follow the peer code review process for test automation code, including completing code reviews for peers and incorporating feedback into automated tests
• Verify performance and scalability of the system
• Actively participate in planning, work estimation, solution demos, and reviews
• Provide troubleshooting support for moderately complex production issues or software issues to ensure the stability of the application
• Actively participate in formal reviews of software products, databases, and environments relating to testing of the software

Test Engineer

Customer Support

• Respond to work order requests to computer equipment, mobile devices, printers, scanners, desk phones, and audio/video equipment under direct oversight by other team members
• Troubleshoot, resolve or escalate work orders for hardware and software errors through various communication channels such as; phone, email, direct messaging and in-person
• Document detailed information regarding work order requests and their resolution
• Coordinate with external vendor systems regarding warranty registration, purchases, returns and repairs
• Assist with maintaining inventory levels of all hardware equipment, software and software licenses
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

IS Support Specialist

Full-stack Engineer

• Form a close partnership with the relevant product managers and product owners.
• Lead, facilitate, coordinate, and govern requirements analysis and software design activities affecting the software system in scope, ensuring the resulting software designs are fit for purpose and adhere to the relevant architectural constraints, qualities, and best practice guidance.
• Collaborate with software developers and other software architects to produce design documentation that clearly and accurately describes the system in scope and complies with any guidance that's in place.
• Periodically review the design documentation with target stakeholders to ensure it meets their needs.
• Work with software developers and other software architects to identify and prioritize any deficiencies in the design of the system in scope.
• Lead efforts to create a reasonable plan to address those deficiencies working with other stakeholders as needed to schedule its execution.
• Identify and record inconsistencies in the patterns, best practices, technologies, and tools used in the design of the system in scope, and work with others to create a prioritized plan to address them.
• Provide timely design decisions and guidance to unblock development teams, addressing any obstacles or challenges they encounter.
• Establish a technical strategy for the system in scope that aligns with and supports the relevant business strategy and any higher-level technical strategy.
• Equip internal stakeholders of the systems in scope with sufficient information about the technological context and available trade-offs to enable well-informed strategic decision-making in a timely manner.
• Operate as a trusted advisor on issues and trends; provide general consulting services leveraging expertise and significant best practice knowledge.
• Operate as an innovative thought leader; contribute significantly to the overall growth and quality of the department through knowledge sharing and coaching on current best practices and market trends.
• Mentor, coach, train, and provide feedback to other team members; provide feedback to leadership on technical abilities of team.

Lead Software Architect

Software Engineer

• Develop code based on functional specifications through understanding of product code
• Test code to verify it meets the technical specifications and is working as intended
• Create and apply automated tests and test principles to software changes
• Follow prescribed standards and processes as applicable to software development methodology
• Assist with the implementation of a delivery pipeline
• Assist with team or product documentation
• Assist in troubleshooting and responding to production issues

Developer

• Develop complex code based on functional specifications; complete logic and algorithm design in alignment with established standards
• Translate and analyze software requirements into design specifications and ensure adherence to requirements
• Perform complex peer code review and analysis; provide insight on broader impact of software changes
• Incorporate the business value and identify the broader impact to the software; influence and provide technical guidance to other team members
• Test code to verify it meets the technical specifications and is working as intended, before submitting to code review
• Create and apply automated tests and test principles to software changes, including (but not limited to) unit tests
• Influence and lead on standards and processes of team and events, including planning, work estimation, solution demos, reviews, and implementation design of code discussions
• Contribute to the implementation of a delivery pipeline, including test automation, security, and performance
• Understand business, application, and coding tasks to make recommendations for internal process improvements and product documentation
• Research complex escalations for production issues or software code issues to ensure the stability of the application
• Implement development standards to ensure compliance with product and industry practices and regulations
• Mentor, coach, train, and provide feedback to other team members; may provide feedback to leadership on technical abilities of team

Developer 3

DevOps Engineer

• Design a continuous integration and continuous deployment platform (CI/CD)
• Design solutions to automate the deployment of applications
• Develop and lead in the execution of best practices, including providing solution architectures and strategy for adoption
• Design monitoring and management tools and deployment processes and tools to provide visibility with a focus on high availability
• Partner with respective departments to develop practical automation solutions and participate in cross functional team meetings to collaborate and ensure successful execution.
• Operate as an innovative thought leader; proactively identify and improve internal efficiencies and grow knowledge of the team
• Lead performance and test automation integration into the CI/CD pipeline, troubleshoot and resolve operational issues
• Assist in resolving highly complex issues arising from product upgrades, installations and configurations.
• Participate in professional associations, outreach activities, or appropriate educational opportunities to stay current on industry best practices and relevant technical skills
• Mentors, influences, and collaborates with other developers and across teams
• Provide guidance to other team members

Lead DevOps Engineer

• Develop code based on functional specifications and thorough understanding of product code; identify refactoring opportunities and architectural improvements
• Test code to verify it meets the technical specifications and is working as intended, before submitting to code review
• Create and apply automated tests and test principles to software changes, including (but not limited to) unit tests
• Contribute to standards and processes as applicable to software development methodology, including planning, work estimation, solution demos, and reviews
• Complete logic and algorithm design in alignment with established standards
• Perform moderately complex peer code reviews
• Read software requirements and understand impact on design specifications
• Contribute to the implementation of delivery pipeline, including test automation, security, and performance.
• Understand business, application, and coding tasks to make data-driven recommendations for internal process improvements and product documentation
• Provide troubleshooting support for moderately complex production issues or software code issues to ensure the stability of the application

Developer 2

Cloud Engineer

• Develop complex code based on functional specifications and design
• Translate and analyze software requirements into design specifications
• Perform complex peer code review and analysis
• Test code to verify it meets specifications before submitting to code review
• Create and apply automated tests, including unit tests
• Contribute to the implementation of a delivery pipeline
• Research complex escalations for production issues to ensure application stability
• Mentor, coach, train, and provide feedback to other team members

Senior Cloud Developer

• Develop code based on functional specifications and thorough understanding of product code; identify refactoring opportunities and architectural improvements
• Test code to verify it meets the technical specifications and is working as intended, before submitting to code review
• Create and apply automated tests and test principles to software changes, including (but not limited to) unit tests
• Contribute to standards and processes as applicable to software development methodology, including planning, work estimation, solution demos, and reviews
• Complete logic and algorithm design in alignment with established standards
• Perform moderately complex peer code reviews
• Read software requirements and understand impact on design specifications
• Contribute to the implementation of delivery pipeline, including test automation, security, and performance
• Understand business, application, and coding tasks to make data-driven recommendations for internal process improvements and product documentation
• Provide troubleshooting support for moderately complex production issues or software code issues to ensure the stability of the application

Developer II

Project Manager

• Manage the full project lifecycle for customer implementation projects, from initiation through closure
• Define project scope, objectives, deliverables, timelines, and success criteria
• Develop, maintain, and execute detailed project plans, schedules, and budgets
• Ensure projects are delivered on time, within scope, and within budget
• Apply established project management methodologies (Waterfall, Agile, or Hybrid)
• Track project progress, milestones, dependencies, and risks
• Monitor project performance and implement corrective actions as needed
• Ensure adherence to delivery standards, best practices, and quality expectations
• Serve as the primary point of contact for customers and internal stakeholders
• Lead project meetings, status reviews, and planning sessions
• Communicate project status, risks, issues, and dependencies in a clear and timely manner
• Manage client expectations and day-to-day client interactions
• Identify, assess, and manage project risks and issues throughout the project lifecycle
• Act as the first level of escalation for project challenges and conflicts
• Manage scope changes through formal change control processes
• Coordinate cross-functional project resources and oversee day-to-day execution activities
• Provide guidance and accountability to project team members
• Foster collaboration across internal teams and customer stakeholders
• Create and maintain required project documentation, including project plans, schedules, risk logs, and status reports
• Ensure accurate and timely updates in project management and tracking systems
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

Sales

• Meet or exceed monthly, quarterly and annual revenue targets through the development and continual evaluation of sales strategies that effectively leverage the company’s established distribution channels and product solutions
• Provide accurate visibility of forecasted revenue on a monthly, quarterly and annual basis
• Provide leadership guidance to swiftly shift sales strategies as necessary to correct forecast variances to revenue targets
• Coach and develop the assigned industry/product sales teams, with a focus on evolving best-in- class selling proficiencies
• Act as the leadership advocate for assigned team to ensure that sales strategies are well communicated and supported internally
• Ensure tactical support so the sales vision is executed effectively within the organization through cross functional alignment with all departments
• Identify new market segments that can be pursued across distribution channels
• Maintain existing, and develop positive new, relationships with key customers, partners and industry leaders
• Identify emerging market opportunities and new go to market strategies
• Partner with Marketing to continuously update the overall marketing plan, including messaging for all stakeholders
• Manage individual HR issues, reviews and compensation plans
• Manage staffing requirements including candidate review, interviewing and hiring process
• Engage in development of team members to ensure they form a foundation of knowledge and practices that will allow them to advance in their career

Manager, Digital Sales – Cross Industry

Operations

• Support the operational foundation of Hyland’s Renewals organization
• Assist with daily exceptions management
• Support forecasting activities
• Contribute to territory and account data hygiene
• Build and maintain recurring reports
• Support daily and weekly reporting needs
• Assist with Salesforce transformation initiatives
• Help develop standardized processes
• Contribute to building out Confluence pages
• Support onboarding and training efforts
• Organize and update internal resources
• Partner with Sales Ops, CS Ops, and other internal teams