Hyland

Software Engineer

• Develop code based on functional specifications and thorough understanding of product code; identify refactoring opportunities and architectural improvements
• Test code to verify it meets the technical specifications and is working as intended, before submitting to code review
• Create and apply automated tests and test principles to software changes, including (but not limited to) unit tests
• Contribute to standards and processes as applicable to software development methodology, including planning, work estimation, solution demos, and reviews
• Complete logic and algorithm design in alignment with established standards
• Perform moderately complex peer code reviews
• Read software requirements and understand impact on design specifications
• Contribute to the implementation of delivery pipeline, including test automation, security, and performance
• Understand business, application, and coding tasks to make data-driven recommendations for internal process improvements and product documentation
• Provide troubleshooting support for moderately complex production issues or software code issues to ensure the stability of the application

Developer II

Project Manager

• Manage the full project lifecycle for customer implementation projects, from initiation through closure
• Define project scope, objectives, deliverables, timelines, and success criteria
• Develop, maintain, and execute detailed project plans, schedules, and budgets
• Ensure projects are delivered on time, within scope, and within budget
• Apply established project management methodologies (Waterfall, Agile, or Hybrid)
• Track project progress, milestones, dependencies, and risks
• Monitor project performance and implement corrective actions as needed
• Ensure adherence to delivery standards, best practices, and quality expectations
• Serve as the primary point of contact for customers and internal stakeholders
• Lead project meetings, status reviews, and planning sessions
• Communicate project status, risks, issues, and dependencies in a clear and timely manner
• Manage client expectations and day-to-day client interactions
• Identify, assess, and manage project risks and issues throughout the project lifecycle
• Act as the first level of escalation for project challenges and conflicts
• Manage scope changes through formal change control processes
• Coordinate cross-functional project resources and oversee day-to-day execution activities
• Provide guidance and accountability to project team members
• Foster collaboration across internal teams and customer stakeholders
• Create and maintain required project documentation, including project plans, schedules, risk logs, and status reports
• Ensure accurate and timely updates in project management and tracking systems
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

Sales

• Meet or exceed monthly, quarterly and annual revenue targets through the development and continual evaluation of sales strategies that effectively leverage the company’s established distribution channels and product solutions
• Provide accurate visibility of forecasted revenue on a monthly, quarterly and annual basis
• Provide leadership guidance to swiftly shift sales strategies as necessary to correct forecast variances to revenue targets
• Coach and develop the assigned industry/product sales teams, with a focus on evolving best-in- class selling proficiencies
• Act as the leadership advocate for assigned team to ensure that sales strategies are well communicated and supported internally
• Ensure tactical support so the sales vision is executed effectively within the organization through cross functional alignment with all departments
• Identify new market segments that can be pursued across distribution channels
• Maintain existing, and develop positive new, relationships with key customers, partners and industry leaders
• Identify emerging market opportunities and new go to market strategies
• Partner with Marketing to continuously update the overall marketing plan, including messaging for all stakeholders
• Manage individual HR issues, reviews and compensation plans
• Manage staffing requirements including candidate review, interviewing and hiring process
• Engage in development of team members to ensure they form a foundation of knowledge and practices that will allow them to advance in their career

Manager, Digital Sales – Cross Industry

Operations

• Support the operational foundation of Hyland’s Renewals organization
• Assist with daily exceptions management
• Support forecasting activities
• Contribute to territory and account data hygiene
• Build and maintain recurring reports
• Support daily and weekly reporting needs
• Assist with Salesforce transformation initiatives
• Help develop standardized processes
• Contribute to building out Confluence pages
• Support onboarding and training efforts
• Organize and update internal resources
• Partner with Sales Ops, CS Ops, and other internal teams

Intern, Renewal Operations

Revenue Operations

• Support the Revenue Operations team with analyzing the business to support meaningful sales actions
• Develop and document customer facing processes
• Participate in design and process documentation in the use of tools to support the sales motion
• Collaborate on projects and learning more about revenue operations and analytics teams
• Gain knowledge into the ECM software sales industry
• Learn revenue-based operations best practices and modern sales analytics models
• Work with various sales teams to drive revenue and operational excellence

Intern, Revenue Operations

Manager

• Own the Partner Development process and ensure that our PSM are executing against a consistent Onboarding methodology.
• Help team members develop & drive GTM plans to accelerate new product adoption and Co-Selling deal execution.
• Monitor partner performance & development metrics, pipeline health, deal velocity, partner enablement, and customer engagement; provide actionable insights to leadership.
• Work with PSAs to identify, define, and maintain the process and procedures used to support PBMs; Identify opportunities for process improvement and greater efficiency and serve as an advocate for change.
• Contribute to and manage to approved budget.
• Collaborate with team members and cross departmental stakeholders in creation and coordination of mutual goals.
• Manage and lead the direction of executing department benchmarks, protocols, and objectives.
• Assess employee and team performance against established quality metrics; track team performance against established metrics and hold direct reports accountable for meeting defined performance standards; provide feedback to employees.
• Perform all Human Resources-related managerial functions and responsibilities associated with hiring, compensation management, employment relations, and termination of employees.
• Develop team members; coach employees through their personal growth in: functional expertise, communication skills, and ability to effectively interact with clients and peers.
• Assist with identifying and developing future leaders.
• Operate as a thought leader among the team; contribute significantly to the overall growth and quality of the department.
• Serve as an escalation point for issues; provide guidance, resolve issues as necessary, and remove obstacles for team.

Manager, Digital Partner Management

• Meet or exceed monthly, quarterly and annual revenue targets through the development and continual evaluation of sales strategies that effectively leverage the company’s established distribution channels and product solutions
• Provide accurate visibility of forecasted revenue on a monthly, quarterly and annual basis
• Provide leadership guidance to swiftly shift sales strategies as necessary to correct forecast variances to revenue targets
• Coach and develop the assigned industry/product sales teams, with a focus on evolving best-in- class selling proficiencies
• Act as the leadership advocate for assigned team to ensure that sales strategies are well communicated and supported internally
• Ensure tactical support so the sales vision is executed effectively within the organization through cross functional alignment with all departments
• Identify new market segments that can be pursued across distribution channels
• Maintain existing, and develop positive new, relationships with key customers, partners and industry leaders
• Identify emerging market opportunities and new go to market strategies
• Partner with Marketing to continuously update the overall marketing plan, including messaging for all stakeholders
• Manage individual HR issues, reviews and compensation plans
• Manage staffing requirements including candidate review, interviewing and hiring process
• Engage in development of team members to ensure they form a foundation of knowledge and practices that will allow them to advance in their career
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

Manager, Digital Sales

Account Executive

• Develop a comprehensive sales plan to meet or exceed quota including the identification and prioritization of opportunities for assigned moderate risk moderate impact existing or potential customers or partners
• Develop and communicate accurate sales forecasting on a real-time basis
• Proactively initiate contact with potential customers customers and partners on a regular basis to develop maintain and expand business relationships.
• Collaborate with all available company resources to develop and maintain pipeline
• Take proactive measures to streamline and constantly improve account management and the sales process
• Partner with sales solution engineers in the development of software demonstrations for customers or potential customers; actively contribute and participate in software demonstration
• Record all customer account information in the CRM including opportunities commitments meaningful conversations customer visits or sales calls
• Understanding of best practices and market trends as well as customer and potential customers business and technical needs.
• Pursue opportunities for company expansion and integration
• Engage company specialist and support resources as needed to advance opportunities
• Assist with determining the viability of Request for Proposal (RFP) requests and directly influence the appropriate development of the response
• Attend and actively contribute to trade shows; ensure customers or potential customers are participating in company marketing efforts to the best of their ability
• Develop the closing plan for accounts; engage internal leadership as necessary to help lead negotiation and contracting process to ensure deal is closed on time as forecasted

Account Executive, Healthcare International – APAC

• Develop a comprehensive sales plan to meet or exceed quota, including the identification and prioritization of opportunities for assigned high risk, high impact existing or potential customers or partners
• Develop and communicate accurate sales forecasting on a real-time basis
• Operate as a trusted advisor to customers or potential customers; develop and maintain strategic working relationships with senior leadership, including those at the executive level.
• Utilize long term vision, strategy and roadmaps to generate and maintain constant pipeline
• Leverage expertise and significant best practice knowledge to educate customers and potential customers on the benefits of the company’s solution; drive customer need and create opportunities
• Partner with sales solution engineers in the development of software demonstrations for customers or potential customers; actively contribute and participate in software demonstration
• Record all customer account information in the CRM, including opportunities, commitments, meaningful conversations, customer visits or sales calls
• Comprehensive understanding of best practices and market trends proactively educate and influence key executives on future business and technical needs; pursue opportunities for company expansion and integration
• Engage company specialist and support resources as needed to advance opportunities
• Determine the viability of Request for Proposal (RFP) requests and directly influence the appropriate development of the response
• Develop and maintain strategic internal working relationships to enhance sales execution
• Attend and actively contribute to trade shows to ensure customers or potential customers are participating in company marketing efforts; tailor plan to meet customer needs
• Develop the closing plan and strategy for accounts with key influencers within the account; lead negotiation and contracting process to ensure deal is closed on time, as forecasted
• Operate as an innovative thought leader among the team; contribute to the overall growth and quality of the sales team and processes
• Serve as a subject matter expert for the sales department and colleagues; consult on market trends and best practices
• Mentor, coach and influence other sales team members

Principal Account Executive – Healthcare

Analyst

• Troubleshoot and resolve basic API issues utilizing company systems, tools and support processes with assistance and direct oversight from team members
• Be accountable for customer requests; maintain ownership of requests and follow through consistently with resolution
• Provide regular and frequent communication with customers; ensure customer is fully aware as to the status of the issue
• Compose internal documentation that would fully reflect all activity related to resolution of API support request
• Assist customers in troubleshooting problems, diagnosing issues with software installation and application, identifying root-cause and offering solutions
• Interact with clients via our ticketing system, phone, video conference, email, or chat to ensure their issues are resolved in a timely manner, escalating issues as appropriate
• Partner with internal technical teams (product management, engineering, dev ops, and cloud ops) to resolve problems with configuration/code, software bugs, performance, and system failures
• Document the knowledge base of recurring issues
• Take part in improving the documentation (after the customers' feedback) and/or fixing bugs (to expedite the resolution of customers' issues and to avoid waiting for too long that the Dev team provides a fix)
• Participating in the after-hours on-call rotation

API Analyst – CIC

Product Marketing

• Transform data market intelligence and business performance metrics into actionable strategic recommendations to guide executive decision-making.
• Lead long-term planning portfolio prioritization and investment decisions to support organizational growth and competitive advantage.
• Collaborate with cross-functional leaders to identify size and prioritize new markets pricing strategies customer segments and other business opportunities.
• Ensure strategic priorities are measurable data-driven and aligned with business outcomes.
• Conduct market competitive and operational analyses; assess business performance against strategic goals; identify gaps; and lead structured problem-solving initiatives to enhance efficiency scalability and profitability.
• Facilitate strategic planning sessions and cross-functional alignment.
• Craft executive- and board-level presentations that synthesize complex insights into clear actionable narratives.
• Serve as a strategic advisor to senior leadership providing guidance on complex business issues transformation programs or special projects such as M&A assessments or new business models.
• Identify emerging trends industry shifts and competitive dynamics to anticipate opportunities and risks.
• Drive cross-functional initiatives to implement strategic changes improve organizational agility and strengthen the company’s market position.
• Orchestrates the budgeting process including strategy allocation and reconciliation
• Set vision and collaborate with senior management to define and ensure success of departmental strategy
• Provide managerial direction and oversee all aspects of performance management for direct reports and teams.
• Measure and hold all direct reports accountable for meeting defined goals and operational standards; ensure management teams are defining and holding teams accountable for all aspects of performance management of direct reports
• Oversee and hold management accountable for all Human Resources-related managerial functions and responsibilities associated with hiring compensation management employment relations and termination of employees.
• Oversee the identification and hiring of new management and strategic roles
• Develop future leaders and assist identifying leadership potential within the team that aligns with the people strategy.
• Build a management team bench capable of meeting the demands of rapid growth
• Provide strategic influence to internal and external peer industry groups and/or customers
• Serve as an escalation point for complex and high-level issues; provide direction and guidance to assist with resolution of issues and removing obstacles for team
• Work with the leadership to plan the strategic vision organizational structure operating policies and procedures and management practices to ensure department delivers operational excellence
• Work closely with appropriate stakeholders and business leaders to ensure success to drive collaborative work across departments

AVP, Corporate Strategy – Go-to-Market

• Meet or exceed monthly, quarterly and annual revenue targets through the development and continual evaluation of sales strategies that effectively leverage the company’s established distribution channels and product solutions
• Provide accurate visibility of forecasted revenue on a monthly, quarterly and annual basis
• Provide leadership guidance to swiftly shift sales strategies as necessary to correct forecast variances to revenue targets
• Coach and develop the assigned industry/product sales teams, with a focus on evolving best-in-class selling proficiencies
• Act as the leadership advocate for assigned team to ensure that sales strategies are well communicated and supported internally
• Ensure tactical support so the sales vision is executed effectively within the organization through cross functional alignment with all departments
• Identify new market segments that can be pursued across distribution channels
• Maintain existing, and develop positive new, relationships with key customers, partners and industry leaders
• Identify emerging market opportunities and new go to market strategies
• Partner with Marketing to continuously update the overall marketing plan, including messaging for all stakeholders
• Manage staffing requirements including candidate review, interviewing and hiring process

Manager, Digital Sales, Healthcare

• Serve as the primary business point of contact for assigned partners (e.g. global systems integrators regional resellers ISVs or cloud providers).
• Act as the internal advocate for partners ensuring mutual success and alignment with company objectives.
• Develop and execute joint business plans that drive pipeline growth revenue and customer adoption.
• Track and report on key performance metrics including bookings pipeline contribution and partner-led opportunities.
• Collaborate with sales and marketing teams to execute partner go-to-market initiatives campaigns and events.
• Drive enablement to ensure partner sales and technical teams are equipped to position and sell our SaaS solutions.
• Support joint account planning co-selling engagements and deal execution across field and inside sales teams.
• Provide feedback on partner needs competitive insights and market trends to influence strategy and product roadmap.
• Manage partner performance through data-driven insights QBRs and continuous business reviews.
• Mentor coach train and provide feedback to other team members; may provide feedback to leadership on technical abilities of team.

Partner Business Manager

• Meet or exceed monthly quarterly and annual revenue targets through the development and continual evaluation of sales strategies that effectively leverage the company’s established distribution channels and product solutions
• Provide accurate visibility of forecasted revenue on a monthly quarterly and annual basis.
• Provide leadership guidance to swiftly shift sales strategies as necessary to correct forecast variances to revenue targets
• Coach and develop the assigned industry/product sales teams with a focus on evolving best-in- class selling proficiencies
• Act as the leadership advocate for assigned team to ensure that sales strategies are well communicated and supported internally.
• Ensure tactical support so the sales vision is executed effectively within the organization through cross functional alignment with all departments
• Identify new market segments that can be pursued across distribution channels
• Maintain existing and develop positive new relationships with key customers partners and industry leaders
• Identify emerging market opportunities and new go to market strategies.
• Partner with Marketing to continuously update the overall marketing plan including messaging for all stakeholders
• Manage individual HR issues reviews and compensation plans
• Manage staffing requirements including candidate review interviewing and hiring process
• Engage in development of team members to ensure they form a foundation of knowledge and practices that will allow them to advance in their career

Manager, Digital Sales – FINS/LATAM

• Analyze sales data and industry best practices
• Lead the annual sales compensation planning and design process
• Partner with sales leadership to develop targets and quotas
• Lead efforts to establish and cascade quotas
• Operate as trusted advisor on issues and trends
• Act as primary expert for market trends and competitive practices
• Evaluate the strengths and weaknesses of current sales incentive programs
• Drive the automation of sales planning
• Mentor, coach, train, and provide feedback to team members