Huntington National Bank

Program Manager

• Provides leadership and has overall responsibility for planning, directing, and coordinating activities pertaining to business unit strategies and programs.
• Leads strategic expansion efforts including new branch and ATM openings and all related activities required to support the network expansion.
• Works with business segment leaders and stakeholders to establish strategies, program scopes, deliverables, budgets and schedules.
• Acts as an advisor to the program team regarding deliverables, tasks, and operations.
• Identifies issues and risks and drives the program team to mitigate them.
• Ensures projects are completed on time and within budget.
• Oversees all pre- and post-opening Branch activities and executes the New Build Playbook to achieve performance objectives.
• Performs other duties as assigned.

Retail Network Distribution Program Manager

Director

• Responsible for sourcing and closing private equity owned asset-based loans.
• Works with the Managing Director of Sponsor & Capital Markets Coverage as a key point of contact for internal partners including Sponsor Coverage, Capital Markets, and ABL leadership teams.
• Executes Huntington’s private equity ABL growth strategy, aligning with broader corporate goals and partnership.
• New business origination, including prospecting, sponsor coverage (internal and external), and deal sourcing.
• Manage and grow strategic relationships with internal partners, private equity firms, investment banks, financial advisors, and other market influencers.
• Organizes and executes calling efforts, marketing initiatives, including networking events, sponsor roadshows, and Huntington-branded programming.
• Ensure consistent and high-quality outreach activity within assigned markets.
• Manage underwriting preparation, including review and refinement of prescreens, proposal letters, and detailed underwriting materials.
• Manage the credit approval process, participating in credit committees and collaborating with underwriting and relationship and portfolio teams.
• Collaborate with relationship and portfolio teams in documentation negotiation and ensures all conditions precedent are satisfied prior to closing.
• Ensures that deal structures appropriately balance sponsor objectives with Huntington’s credit standards.
• Builds and maintains strong internal relationships with internal bank partners including Sponsor Coverage, Capital Markets, Credit, Relationship & Portfolio Management, and product specialists.
• Facilitates communication across teams to ensure seamless execution of transactions.
• Ensure consistent pipeline reporting, forecasting, and transparent communication with ABL and bank leadership.
• Ensures all team activities comply with regulatory requirements, internal policies, and risk frameworks.
• Identifies emerging market risks and trends, advising leadership on potential impacts and strategic adjustments.

Director – Asset Based Lending, Capital Markets

Product Manager

• Work collaboratively with Product Manager, Architect, and Agile team to ensure transition from Feature Definition to build.
• Drive focused attention on value delivery and drive a spirit of continuous improvement within teams.
• Ensure organization and occurrence of Story Mapping sessions.
• Lead walkthroughs of identified Features and scope ensuring understanding of vision/problem statement.
• Lead validation of Feature priority and implementation timelines.
• Create and assign cards to manage Feature Definition in the appropriate tools.
• Log open risks, issues, questions, and decisions against Features using the appropriate tools.
• Ensure changes to Feature scope, prioritization, and requirements are documented appropriately.
• Understand Value Stream structure and associated Objectives and Key Results (OKRs) as well as target investment vs. actual investment levels for assigned product lines and ensure understanding of team members.
• Identify cross impacted stakeholders and ensure their engagement in solution discussions.
• Lead management of impact assessment timelines and negotiate priorities with other Product Owners where cross product conflicts exist.
• Manage Team Backlogs and define Sprint Goals.
• Provide clarification and context for Development teams.
• Manage leadership expectations of Agile Teams.
• Explain and ensure teams’ understanding of business needs and value being delivered.
• Ensure all data for areas of responsibility is complete and captured accurately within all delivery tools.
• Lead validation of User Story Acceptance Criteria ensuring business needs are met.
• Validate completed User Stories meet defined Acceptance Criteria.
• Coach and mentor peers and junior product owners.
• Perform other duties as assigned.

Product Owner III

Sales

• Responsible for generating and expanding client relationships by providing expert payment solutions and recommendations in the business/middle market space from $3-$50 million.
• Partner with business bankers to identify new sales opportunities for merchant services.
• Coach partners, call on prospects/clients, manage leads, make presentations, close sales, manage appointments and schedules, attend leadership meetings.
• Actively prospect and build relationships with new clients, converting leads into valuable partnerships.
• Sell a range of solutions (Visa, Mastercard, Amex, Discover, check processing, gift cards, automated clearing house (ACH) and navigate complex hardware and software needs.
• Build pipeline, convert leads, navigate complex hardware and software needs, and close deals, consistently exceeding daily and weekly targets.
• Collaborate with various bank units to identify cross-selling possibilities and maximize client profitability.
• Resolve client concerns and build long-lasting relationships based on expertise and exceptional service.
• Teach, coach, motivate, drive merchant education and sales growth within your respective banker coverage team.
• Accurately report out all leads, opportunities and status updates within the CRM and understand trends in your sales behaviors by using dashboards and reports.
• Perform other duties as assigned.

Regional Sales Advisor – Merchant Services

Customer Support

• Listen & Learn
• Serve as a voice of the customer, listening to customers and colleagues through surveys, research, complaints, and feedback
• Understand customer journeys, pain points, and moments that matter
• Build a strong understanding of assigned business areas and their priorities
• Engage with senior leaders to understand strategic priorities and how experience insights can support them
• Partner with the business to prioritize What Matters Most
• Identify the most important experience opportunities based on impact and feasibility
• Help business partners and senior leaders focus on what to act on now vs. later
• Balance customer needs, colleague experience, and business outcomes
• Turn Insights into Action
• Translate insights into clear recommendations and actions
• Leverage emerging tools, including AI-enabled capabilities, to help synthesize insights, identify patterns, and support timely, well-informed recommendations
• Partner with leaders and teams to design and improve experiences
• Influence senior leaders to align on priorities and drive action, even without direct authority
• Support initiatives that reduce friction, improve satisfaction, and minimize risk
• Measure & Monitor Impact
• Track experience performance (e.g., complaints, satisfaction, NPS)
• Monitor progress of improvement actions and outcomes
• Review results with business leaders and adjust recommendations based on impact and evolving business needs
• Communicate Clearly
• Deliver concise, easy-to-consume insights and updates tailored for senior leader audiences
• Tell the story with data, compelling visuals and customer narratives
• Share progress, learnings, and wins with stakeholders
• Collaborate with EMO partners across Research & Insights, Complaint Management, Operations & Oversight, and Experience Integration Strategy

Senior Customer Experience Manager

• Overseeing and managing business operations and delegating responsibilities as appropriate.
• Ensure proper monitoring and tracking of business operations activities and business management group’s projects.
• Continually improve and maintain framework of accurate and timely reporting of business level OKRs, QBRs, Pipelines, transaction revenue internally and throughout the organization’s data and reporting platforms.
• Product Manager of Capital Markets customer relationship management system coordinating business needs with vendor and technology support.
• Maintain oversight of platform, ensure clean client and activity information, design efficient workflows and prioritize platform improvements.
• Design interactive data analytics and reporting of business activity.
• Empower usage and drive cultural and behavioral change around the customer management platform.
• Coordinate changes to infrastructure and support models for new and enhanced products and guide business lines through internal approval processes.
• Coordinate special projects such as integration of acquisitions, evaluation/execution of new business opportunities and resources, and management of operational improvement projects.
• Coordinate various shared services and support partners on behalf of the segment (Marketing, Technology, etc.) including reviewing and improving internal agreements between legal entities, establishing service level agreements, and streamlined support models to meet the agile needs of the capital markets businesses (i.e. Vendor Management, Technology support, etc.).
• Coordinate oversight of findings and remediation plans along with Segment Risk and project management of internal and regulatory audits in partnership with business line leaders.
• Develop, coordinate, and enforces systems, policies, procedures, and productivity standards.
• Maintains knowledge and application of the Capital Markets products and solutions.
• Accomplish financial objectives by forecasting requirements, assisting with annual budget preparation, expense management and reporting, scheduling and processing expenditures, and initiating corrective actions.
• Coordinates on behalf of the teams middle office, risk, compliance, audit, OCC, and Credit Review requests.
• Performs other duties as assigned.

Capital Markets Director – Business Management

Manager

• Develop and implement the strategic direction for the Enterprise Payments ACH product group
• Oversee internal oversight reviews and address corrective actions
• Work closely with internal cross-functional teams to manage product group through the product life cycles
• Maintain an understanding of Nacha rules and pertinent regulatory requirements
• Understand APIs conceptually
• Comfortable with system integrations and file formats
• Formulate and implement marketing and communications programs to promote products and services to customers
• Identify and set priorities for product development/modifications, pricing, and positioning
• Maintain contact with clients, sales professionals, marketing areas, product managers, and other bank personnel
• Manage product group or geographic region's profitability and quality standards

Product Group Manager

• Lead high-impact incident response activities involving Huntington's third-party partners
• Stay abreast of the cyber threat landscape to proactively identify potential threats
• Ensure alignment with Huntington's strategy in incident responses
• Oversee investigations, incident tracking, and resolution
• Collaborate with Cyber Defense, Privacy Operations, Legal, and leadership for effective response operations
• Prepare and deliver executive-level reports and metrics

Senior Manager – 3rd Party Incident Response

Operations

• Oversee daily Cash Vault Operations, including cash processing, verification, inventory management, and order fulfillment across supported vault locations.
• Ensure accuracy, efficiency, and consistency in all processing activities aligned with Huntington’s standards and Federal Reserve requirements.
• Manage workflow, volume forecasting, scheduling, and resource allocation to meet service-level agreements (SLAs).
• Maintain strong internal controls, dual-control requirements, and adherence to operational risk frameworks.
• Ensure compliance with regulatory standards including BSA/AML considerations for cash-intensive activity, and audit expectations.
• Conduct routine vault audits, reconcile variances, and implement corrective actions to remediate control gaps.
• Identify and lead initiatives to enhance efficiency, reduce costs, and strengthen accuracy through automation, workflow redesign, and operational innovation.
• Monitor KPIs, operational dashboards, and error metrics; use insights to improve performance and reduce operational risk.
• Manage armored carrier relationships, ensuring SLA adherence, timely escalation, and issue resolution.
• Act as a subject matter expert for Cash Vault services, providing guidance to internal partners and supporting client implementations.

Treasury Management Cash Vault Operations Manager

Data Analyst

• Maintains in-depth knowledge of business processes and applications
• Analyzes existing processes and systems and identifies technical or procedural improvements
• Recommends business practices to optimize use of business process/system(s)
• Develops operational procedures for products, services and systems
• Designs processes to meet regulatory requirements
• Develops and generates special and ad hoc reports
• Provides technical support to business unit, customers, management and other users
• Serves as liaison between software vendors and business process system users and other corporate areas
• Performs other duties as assigned.

Party Reference Data Analyst

• Responsible for generating and expanding client relationships by providing expert payment solutions and recommendations in the business/middle market space from $3-$50 million.
• Actively prospect and build relationships with new clients, converting leads into valuable partnerships.
• Sell a range of solutions (Visa, Mastercard, Amex, Discover, check processing, gift cards, automated clearing house (ACH) and navigate complex hardware and software needs.
• Build pipeline, convert leads, navigate complex hardware and software needs, and close deals, consistently exceeding daily and weekly targets.
• Collaborate with various bank units to identify cross-selling possibilities and maximize client profitability.
• Resolve client concerns and build long-lasting relationships based on expertise and exceptional service.
• Teach, coach, motivate, drive merchant education and sales growth within your respective banker coverage team.
• Accurately report out all leads, opportunities and status updates within the CRM and understand trends in your sales behaviors by using dashboards and reports.
• Performs other duties as assigned.

• Responsible for the oversight of service and operations for ~10 branches
• Motivates and coaches all branch colleagues
• Conducts branch visits to complete required audits, observations, and inspections
• Participates in branch huddles to review operations procedures and opportunities
• Performs risk management activities
• Responsible for regular communication/feedback to the Regional Service Operations Manager (RSOM) and District Manager(s) regarding service and operations performance for assigned branches
• Provides support for branch incident response

Retail Service Operations Leader

• Own and manage core servicing practices across assigned lending products, ensuring alignment with enterprise standards, policies, and regulatory requirements.
• Establish, maintain, and enhance servicing frameworks, operating procedures, and controls across product lines.
• Drive consistency, efficiency, and quality across servicing operations by standardizing processes and reducing variability.
• Ensure servicing practices comply with applicable federal, state, and investor regulations (e.g., CFPB, RESPA, TILA, UDAAP, FCRA, state‑specific requirements).
• Act as a liaison between servicing operations, product teams, technology, data/analytics, and change management.
• Lead or support enterprise change initiatives impacting servicing, including policy updates, system enhancements, and regulatory-driven changes.

Operations Manager

Financial Planning and Analysis

• execution of sponsor and leveraged financing transactions
• managing time critical due diligence and underwriting activities
• deal screening and structuring
• negotiating credit agreements
• coordinating with various internal teams

Vice President, Leveraged Finance Execution

• Execution of sponsor and leveraged financing transactions
• Managing due diligence and underwriting activities
• Deal screening and structuring
• Coordinating with various internal teams for risk management
• Providing training and guidance to less experienced colleagues
• Delivering competitive financing solutions to clients
• Maintaining strong working relationships with internal partners
• Staying current on market developments