Call new customer enquiries to gather responses for sales-related questions
Assist in preparing building quotations (as needed) for the Sales Consultant
Follow up with clients and assist in tracking building quotations on behalf of Sales Consultants and the office
Coordinate with the drafting team to finalize floor plans and other drawings
Assist in contract preparation and presentation
Schedule and oversee color selection appointments
Act as a point of contact for clients throughout various stages of the sales process
Coordinate communication between departments and correspond with clients as needed
Perform general administrative duties including handling phone calls, addressing client queries, providing site updates, and directing inquiries to relevant staff members
Support the sales team in identifying suitable land blocks to pair with building packages and assist in distributing those packages to referral channels
Liaise with real estate agents and land sales offices to secure appropriate land blocks
Collaborate with the drafting team to create house and land packages
Work with the marketing team to prepare promotional materials for land packages as required
Perform other administrative duties as needed
Requirements
Minimum 2 years of experience in an administrative or customer service role within the construction industry
Experience using sales CRMs and handling inbound/outbound sales calls
Familiarity with the construction sales process and its lifecycle
Strong customer service and client relationship management skills
Proven attention to detail and accuracy
Ability to work independently with minimal supervision
Highly organized with the ability to manage deadlines effectively
Excellent written and verbal communication skills
Comfortable building relationships with clients, suppliers, and tradespeople
Responsible and capable of completing tasks as directed
Team player who thrives in a collaborative, professional environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales CRMcontract preparationquotation preparationcolor selectionadministrative dutiescustomer inquiriesland package distributionclient communicationfloor plan coordinationpromotional material preparation