Instructional Designer, Learning and Development
Diabetes Youth Families
Corporate Trainer
Humata Health
full-time
Posted on:
Location Type: Hybrid
Location: Orlando • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Conduct live product training sessions for new customers during implementation and onboarding
- Develop, update, and maintain training materials, guides, and recorded/self-paced training modules
- Customize training content for different customer segments and use cases
- Host follow-up training sessions post-implementation and provide ongoing onboarding support
- Partner closely with Customer Success and Project Management teams during onboarding
- Develop reporting tools to track training effectiveness and customer proficiency metrics
- Design train-the-trainer materials for customer super users
- Refine and enhance new hire learning journey and create role-specific training tracks
- Partner with HR to facilitate internal training sessions, workshops, compliance training, and leadership development
- Coordinate Culture Club lightning talks and knowledge-sharing sessions
- Provide training support for cross-functional initiatives and mentorship program development
Requirements
- Bachelor's degree in Education, Instructional Design, Business, or related field
- 5-7 years in a training, instructional design, or customer education role
- Proven experience developing and delivering training programs for diverse audiences
- Strong presentation and facilitation skills with ability to engage virtual and in-person audiences
- Experience creating training materials, job aids, and learning resources
- Proficiency with learning management systems (LMS), training platforms, and content creation tools
- Analytical mindset with experience tracking training effectiveness and learner outcomes
- Experience with Google Workspace, project management tools, and video conferencing platforms
- Willingness to travel as required (up to 15%)
- Preferred: Experience with healthcare software, prior authorization workflows, or revenue cycle management
- Preferred: Familiarity with HIPAA compliance and PHI handling in training contexts
- Preferred: Background in adult learning principles and instructional design methodologies
- Preferred: Experience with e-learning development tools (Articulate)
- Preferred: Customer Success or SaaS implementation experience
Benefits
- Remote Flexibility: Enjoy working remotely with access to new Winter Park, FL office
- Competitive base compensation
- Equity through Employee Stock Option Plan
- Bonus-eligible roles
- Comprehensive benefits package
- Unlimited PTO
- 401k program with employer match
- Growth opportunities and professional development
- Inclusive and collaborative culture
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
instructional designtraining program developmenttraining material creationlearning management systems (LMS)content creation toolse-learning development toolsanalytical skillscustomer educationpresentation skillsfacilitation skills
Soft skills
engagement skillscommunication skillscollaborationmentorshiporganizational skillsadaptabilityleadership developmentcustomer success orientationcross-functional teamworkproblem-solving
Certifications
Bachelor's degree in EducationBachelor's degree in Instructional DesignBachelor's degree in Business
