Relationship Manager II
TIAA
Instructional Designer, Learning and Development
Diabetes Youth Families
full-time
Posted on:
Origin: • 🇺🇸 United States • California, Massachusetts
Visit company websiteSalary
💰 $85,050 - $127,575 per year
Job Level
Mid-LevelSenior
About the role
- Assess and enhance existing training programs to improve learner engagement, knowledge retention, and performance outcomes
- Lead the onboarding and training of new Product Support Agents, ensuring a consistent and high-quality learning experience
- Collaborate with subject matter experts and leadership to design scalable, role-specific learning solutions
- Develop and facilitate training for new product launches and updates, ensuring timely and effective knowledge transfer
- Oversee the certification process for Product Support Agents, maintaining high standards of competency and compliance
- Continuously evaluate training effectiveness through feedback, performance metrics, and learning analytics; recommend and implement improvements
- Maintain up-to-date training content in alignment with product changes and organizational priorities
- Contribute to training needs assessments and gap analyses for new initiatives and process enhancements
- Support quality assurance efforts by participating in calibration sessions and reviewing training materials for accuracy and clarity
- Drive continuous development initiatives for existing team members to support career growth and skill advancement
- Provide regular reporting on training impact and outcomes to key stakeholders
- Perform additional duties as assigned to support departmental and organizational goals
Requirements
- 5+ years of experience in instructional design, curriculum development, or corporate training
- Proficiency in course authoring tools such as Articulate 360 and Microsoft PowerPoint
- Proficiency in managing and working with Learning Management Systems (LMS)
- Familiarity with diabetes as a disease state is a plus
- Strong communication , collaboration, and interpersonal skills
- Proven ability to manage multiple projects and meet deadlines in a dynamic environment
- Experience mentoring, coaching, or facilitating training in both virtual and in-person settings
