Inside Sales Representative
WEX
Director of Retirement Sales Activation
Human Interest
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $140,000 per year
Job Level
Lead
About the role
- Work closely with the Sales Activation Managers (SAM) to identify trends and strategies that will improve the onboarding timeline and experience
- Work with / coach your team of SAMs to improve the quality and effectiveness of the 90-day onboarding process and launch rates
- Assist in leading the onboarding support functions which includes setup, payroll connectivity, program management, quality assurance, and conversion onboarding
- Strategize and innovate scalable processes to drive higher volume of launched plans
- Actively work with the Product and Integration teams to eliminate manual processes and continue to drive automation within the customer onboarding experience
- Scale the team by identifying opportunities to automate and streamline the onboarding process
- Partner with Revenue Enablement, Revenue Leadership, Customer Support Operations and other teams to enhance current onboarding communication, collaboration, and resolving customer escalations
- Closely monitor key onboarding performance metrics and implement changes that will drive continual improvement
- Practice radical candor and performance management skills via overall people management to ensure alignment and growth of the organization
- This role will report into the Vice President of Sales Activation & ERISA
Requirements
- You must be results a driven, confident, and dynamic leader that can quickly make key decisions to adjust the organization to meet business needs
- Ability to effectively communicate across the organization while inspiring and motivating the team to perform at a high level
- 13+ years of total experience with 5+ years of management in sales, customer implementation or related disciplines in a SaaS environment
- Demonstrated success working with high volume metrics
- Demonstrated success meeting or exceeding monthly quota’s
- Experience in SaaS and ability to work in a fast paced tech environment
- Excellent written, oral, presentation, and interpersonal communication skills
- Bachelor’s degree in a related discipline
- Experience evolving and optimizing people, processes, and tools
- Expertise managing and overseeing large complicated accounts and projects
- Ability to effectively facilitate change from executive level down
- Executive-level communication with the ability to effectively navigate and mediate conflict
- Strong people and performance management experience
- Work closely with cross functional teams with a broad range of startup and enterprise experience
Benefits
- A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
- Top-of-the-line health plans, as well as dental and vision insurance
- Competitive time off and parental leave
- Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
- Lyra: Enhanced Mental Health Support for Employees and dependents
- Carrot: Fertility healthcare and family forming benefits
- Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
- Monthly work-from-home stipend; quarterly lifestyle stipend
- Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSprogram managementquality assuranceautomationonboarding processperformance metricscustomer implementationpeople managementproject managementchange management
Soft skills
results-drivendynamic leadereffective communicationinspiringmotivatinginterpersonal communicationfacilitating changeconflict mediationperformance managementcollaboration
Certifications
Bachelor's degree
