Client Manager, Regional Accounts – Employee Benefits
The Standard
Client Manager 3
WEX
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $72,000 - $95,000 per year
Job Level
Mid-LevelSenior
About the role
- Develop and maintain strong relationships with clients, acting as their primary point of contact for all service-related matters.
- Plan and oversee the delivery of support and service activities, ensuring they align with client needs and program requirements.
- Coordinate the resolution of service incidents and escalate technical issues as needed.
- Collaborate with sales and support teams to identify opportunities for expanded support services and demonstrate the value of our offerings.
- Monitor and evaluate service performance to identify areas for improvement and ensure ongoing client satisfaction.
Requirements
- 5 years of Client/ Account Management Experience
- Proven experience in managing enterprise-level support and service operations
- Strong client relationship management skills
- In-depth knowledge of our products and services
- Excellent communication and problem-solving abilities
- Ability to work effectively in a fast-paced, dynamic environment
- Extensive knowledge of the Affordable Care Act (ACA), including employer obligations for maintaining compliance
Benefits
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
client relationship managementcommunicationproblem-solvingcollaborationservice performance evaluation
