Hudson Technologies

Account Manager

• Develop, execute, and oversee a business strategy that prioritizes growth and positive customer ratings.
• Identify, map, and maintain frequent contact (through face-to-face contact, telephone and virtual meetings) with key individuals who most directly influence account penetration.
• Actively listens, probes, and identifies potentially unmet needs where Hudson can be of assistance.
• Understands the customer's business to develop and demonstrate credibility, loyalty, and commitment.
• Works cross-functionally within Hudson to ensure customer satisfaction is achieved through efficient internal coordination and communication.
• Willing to take intelligent risks.
• Understands Hudson's value proposition and competitive advantage versus the next best alternative and aggressively position Hudson for growth.
• Uses existing market and/or industry knowledge to position Hudson as the go-to provider for sustainable HVACR needs.
• Promote the company's products or services to prospective clients.
• Familiar with and utilizes applicable sales tools (such as CRM) to effectively plan and communicate progress.
• Must be fluid in territory forecast processes.
• Participates in professional organizations for reasons of personal development, customer relationship building, and industry networking within local market community.

Marketing

• Develop and execute annual and multi-year marketing plans aligned to corporate growth objectives, service expansion initiatives, and customer experience priorities.
• Own and evolve brand positioning, messaging frameworks, and value propositions across services and customer segments, ensuring consistency across all channels.
• Lead integrated marketing campaigns across digital, email, web, social, print, and events to support lead generation, customer retention, and revenue growth.
• Oversee content strategy including blogs, email campaigns, surveys, newsletters, and social media.
• Define, track, and report on marketing KPIs across digital, print, email, web, and event channels, supported by dashboards and monthly performance reviews.

Marketing Manager

Manager

• Manage and support the Recovery Technician and Exchange Technician, setting daily schedules, ensuring job readiness (staffing, equipment etc), and quality standards are met.
• Provide coaching, mentorship, and accountability to ensure consistent performance and development.
• Monitor and report on technician performance, recovery volumes, and customer feedback.
• Act as the go-to field leader and liaison between technicians and corporate operations.
• Prospect and qualify new customers for the recovery and exchange programs.
• Schedule and perform in-person visits and follow-up calls to present Hudson’s full-service recovery solutions.
• Operate a small-format recovery truck and perform on-site refrigerant recovery for a variety of applications.
• Ensure all work follows Hudson SOPs, EPA regulations, and safety protocols.

Local Market Manager – Recovery

Customer Support

• Actively problem solve and identify creative solutions to effectively answer internal and external customer questions
• Establish relationships and engage with customers in a professional manner
• Effectively communicate with both internal and external customers by adjusting your communication style to your audience
• Keep organized records of all conversations in our call center database
• Be a liaison between operations, sales, finance, and the customer ensuring timely communication and facilitating understanding by all parties
• Support customers through typing, phone, and computer skills
• Review incoming customer requests for accuracy, enter orders into order management system
• Schedule shipments utilizing logistics system
• Reconcile refrigerant buyback results and inform customer of final totals
• Coordinate with Accounts Payable team and Accounts Receivable on customer balances owed

Customer Service Representative

• Develop, execute, and oversee a business strategy that prioritizes growth and positive customer ratings.
• Identify, map, and maintain frequent contact (through face-to-face contact, telephone and virtual meetings) with key individuals who most directly influence account penetration.
• Actively listens, probes, and identifies potentially unmet needs where Hudson can be of assistance.
• Understands the customer's business to develop and demonstrate credibility, loyalty, and commitment.
• Works cross-functionally within Hudson to ensure customer satisfaction is achieved through efficient internal coordination and communication.
• Willing to take intelligent risks.
• Understands Hudson’s value proposition and competitive advantage versus the next best alternative and aggressively position Hudson for growth.
• Uses existing market and/or industry knowledge to position Hudson as the go-to provider for sustainable HVACR needs.
• Promote the company's products or services to prospective clients.
• Familiar with and utilizes applicable sales tools (such as CRM) to effectively plan and communicate progress.
• Must be fluid in territory forecast processes.
• Participates in professional organizations for reasons of personal development, customer relationship building, and industry networking within local market community.

Regional Account Manager

• Effectively manages a team of remote support technicians across the region and develops employee skill levels, including customer service, process and technical skills to the highest degree possible.
• Overseeing the direction of projects, ensuring completion according to the client's requirements, as outlined in the sales proposal.
• Oversee the service coordination function for our remote services by ensuring Service Technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the region.
• Function as a regional manager for our services team, as well as be a member of our Services Leadership team focused on developing and deploying our strategies.
• Owns the team’s scheduling, dispatching and technician utilization.
• Positive outlook with the ability to motivate, influence, and train people.
• Evaluate technician headcount and training needs based on agreement base and growth expectations.
• Monitors, reports, and positively influences Key Performance Indicators (KPIs) with a focus on customer success and company profitability.
• Problem Solver Develops solutions to opportunities that occur throughout a project.
• Ensures the correct tools and materials are onsite for job success.
• Develops and maintains the team’s work schedules to maximize utilization.
• Documents progress reports for visibility along with any other required project documentation.
• Analyzes delivery and inventory issues and provides solutions for accuracy.
• Elevate the customer experience through identifying gaps in our delivery to customers and lead the team to timely solutions in resolving customer issues.
• Plans, directs, and coordinates the distribution of products in compliance with company goals and objectives.
• Allocates resources and planning based on performance achievements (KPIs) to ensure adequate resource allocation and drive future expansion as business needs dictate.
• Financial responsibility for the service region and its projects.
• Interpret monthly key performance metrics to evaluate performance and initiate countermeasure efforts when performance falls below target.
• Partners with the Regional Sales Management team to drive business growth and improve customer satisfaction, prioritizing service needs appropriately.
• Oversees PO’s, Invoices. Takes ownership of all customer orders regarding order accuracy and service performance.
• Maintains Warehouse housekeeping, safety, and equipment maintenance for optimal performance. Must have the ability (required documentation) to travel domestically via aircraft when needed.

Account Manager

Marketing Manager

Local Market Manager – Recovery

Customer Service Representative

Regional Account Manager

Service Manager