Hudson River Community Credit Union (HRCCU)

Call Center Representative

• Serve as the primary point of contact for members, delivering exceptional service through inbound and outbound phone communications, email, and other digital channels.
• Provide prompt, professional, and courteous service to members through multiple communication channels.
• Build positive relationships with members by understanding their needs and delivering effective solutions.
• Resolve member inquiries accurately and efficiently.
• Assist members with account inquiries, balances, transaction history, and account maintenance requests.
• Process account transfers, stop payments, address changes, debit card requests, and other member service transactions.
• Assist members with online banking, mobile banking, bill pay, remote deposit capture, and other digital services.
• Troubleshoot access issues and provide guidance on digital banking features.
• Identify member needs through effective questioning and active listening.
• Educate members on Credit Union products and services.

General

• Process deposits, withdrawals, payments, cash checks, and transfers.
• Assist and educate members on the use of online accounts, mobile banking and other remote channels.
• Assist members with ITM/ATM transactions and questions.
• Build positive member relationships by identifying member needs and recommending products/services.
• Resolve routine member concerns and issues efficiently, with professionalism, and patience to attract to maintain members.
• Proactive use of fraud-detection resources, to identify suspicious activity early, protect member assets, and uphold integrity of the credit union.
• Support branch opening/closing procedures and assist with branch workflow and coverage.
• Foster a fun and collaborative environment to service our members, grow relationships and engage with your peers.

Hudson River Community Credit Union (HRCCU)

Call Center Representative

Credit Union Teller

Teller