Call Center Representative

Hudson River Community Credit Union (HRCCU)

Call Center Representative at Hudson River Community Credit Union serving as primary contact for members. Delivering exceptional service through phone, email, and digital channels while building relationships and resolving inquiries.

Posted 6/24/2026full-timeCorinth • New York • 🇺🇸 United StatesJunior💰 $20 - $25 per hourWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for members, delivering exceptional service through inbound and outbound phone communications, email, and other digital channels.
Provide prompt, professional, and courteous service to members through multiple communication channels.
Build positive relationships with members by understanding their needs and delivering effective solutions.
Resolve member inquiries accurately and efficiently.
Assist members with account inquiries, balances, transaction history, and account maintenance requests.
Process account transfers, stop payments, address changes, debit card requests, and other member service transactions.
Assist members with online banking, mobile banking, bill pay, remote deposit capture, and other digital services.
Troubleshoot access issues and provide guidance on digital banking features.
Identify member needs through effective questioning and active listening.
Educate members on Credit Union products and services.

Requirements

What you’ll need

One to three years of similar or related experience.
Financial institution, credit union, banking, retail, or contact center experience preferred.
Excellent verbal and written communication skills.
Strong customer service and relationship-building abilities.
Ability to multitask in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to navigate multiple computer systems simultaneously.
Attention to detail and accuracy.
Ability to maintain confidentiality and professionalism.
Working knowledge of Microsoft Office products.

Benefits

Comp & perks

Medical, Dental, Vision, FSA & HSA options.
Life insurance, short term, & long-term disability benefits.
401K with matching contribution up to 10%.
Generous paid time off, including birthday off and additional 12 observed holidays.
Gym reimbursement and wellness program.
Internal and external training, including certification and tuition reimbursement.
Community Volunteer initiatives.
Career growth & advancement opportunities.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account maintenancetransaction processingdigital bankingonline bankingmobile bankingbill payremote deposit capturetroubleshootingproblem-solvingdecision-making

Soft Skills

customer servicerelationship-buildingcommunicationmultitaskingattention to detailconfidentialityprofessionalismactive listeningeffective questioningcourtesy