Backend Engineer

• Lead technical implementations of Microsoft D365 projects
• Provide consulting services as a Technical Architect for Microsoft Dynamics 365 / ERP
• Coordinate and support the development team
• Design solutions and act as the technical point of contact
• Assist in gathering and documenting business processes
• Develop ERP solutions with Microsoft D365
• Provide maintenance and support before and after go-live

Technical Architect – Microsoft Dynamics D365

Consultant

• Work as part of a team on larger client-facing engagements or as an individual technical leader on smaller engagements.
• Take responsibility for the delivery of technical capabilities to clients, either at the solution, feature, or user story level.
• Serve (depending on engagement needs) in both lead developer roles developing or supervising the development of solution functionality, as a solution developer, or as a technical consultant on enterprise management (i.e. platform management, enterprise architecture, application lifecycle management, security, user empowerment) engagements.
• Support client facing consulting services such as cloud assessments, workshops, and co-design sessions.
• Further develop and maintain your own technical expertise, and share that expertise with your colleagues as a mentor or producer of best practices and intellectual property.
• Provide technical pre-sales support to HSO sellers and their clients when needed (e.g. technical presentations to clients, development and presentation of demos, preparation of design and proposal documentation, etc.); note this is not the primary job function, and pre-sales assignments will be made based on technical expertise required by the pursuit.

Senior Consultant, Microsoft Power Platform

Manager

• Responsible for supporting delivery and senior delivery manager in managing a portfolio of customers and optimisations/enhancements against a set of customer-agreed operational and financial targets.
• Provide support in planning, resourcing, direction, focus, communication and results on behalf of the Delivery team in Optimisation projects.
• Ensure that all assigned small, medium and large Optimisations are delivered to customers on time and within budget.
• Ensure that all invoicing is completed to a timely and accurate standard.
• Use the MSFT DevOps application to capture all ongoing tasks and updates internally.
• Carry out additional duties as may occur from time to time as instructed and agreed by the Managed Services Team Lead.
• Ensure timely completion of internal process and requirements as per the Company Handbook.
• Ensure any concerns around quality of deliverables are captured and escalated.
• Lead regular alignment calls with delivery teams for progress updates.
• Complete real-time reporting for use with team colleagues, customers and Senior Management.
• Be available as a point of contact for optimisations projects where required.

Junior Delivery Manager – Optimisations

Product Manager

• Help define and deliver the vision, strategy, and roadmap for a portfolio of global products.
• Work closely with a Senior Product Manager, providing strategic oversight across our Professional Services CRM and Power Platform/CE product suite.
• Collaborate with industry leaders, product marketing, business development teams, Microsoft, and key strategic customers to deliver solutions that drive measurable business impact.
• Elevate the maturity of our product development organization by applying experience in effective product management practices, engineering methodologies, and modern ways of working.
• Partner with industry leaders, business development, marketing, and Microsoft to shape go-to-market strategies.
• Gather feedback from customers and internal teams to identify customer needs and validate early designs.
• Use data-driven insights to inform product decisions and strategy.
• Define and communicate a clear product vision aligned with customer needs and business goals.
• Build and prioritize the product roadmap collaboratively with stakeholders.
• Recommend innovative ideas based on market validity, customer value, and technical feasibility.
• Work with Product Marketing and Support to create collateral for education, sales enablement, and adoption.
• Identify and define new product features and functionalities that solve customer problems.
• Translate roadmap priorities into actionable requirements and user stories for the Product Architect and developers.
• Ensure the product development team focuses on designing, building, testing, and releasing against strategically prioritized product roadmap.
• Track progress, manage backlog prioritization, and address issues to ensure successful releases.
• Monitor pipeline and financial performance, adjusting strategy as needed.
• Drive profitability and growth for assigned products globally.
• Prepare business cases for continued investment and resource planning.

Product Manager – HSO Studio

AI Engineer

• **About the Role ****As our AI Architect, you’ll design secure, scalable AI solutions, guide strategy, and work with customers and global teams. You’ll lead exciting projects, influence technology adoption, and help drive innovation at HSO.
• **Key Responsibilities**
• - Develop and implement enterprise AI strategies, frameworks, and governance.
• - Lead end-to-end delivery of AI solutions (migration, modelling, testing, deployment).
• - Design scalable AI systems and apply responsible AI practices.
• - Ensure privacy, security, and regulatory compliance.
• - Mentor technical teams and foster best practices.
• - Partner with customers to identify opportunities and enhance solutions.
• - Deliver workshops and share emerging technologies across teams.

AI Architect

Solutions Engineer

• Develop Demonstration Frameworks: **Collaborate with cross-functional teams to design and build a comprehensive demonstration framework and point of view for CRM including Marketing, Sales, Customer Service, Contact Centre, Copilot, Agents and AI capabilities.
• Expand Industry Perspectives: **Continuously enhance the demonstration framework by incorporating industry-specific scenarios and emerging technologies.
• Evangelize Innovation: **Promote new and emerging technologies—including Copilot, Agentic AI—through industry conferences, events, public forums, and social media.
• Support Delivery Teams: **Collaborate with Service Line leads to leverage advanced technologies to create compelling offerings and drive business value.
• Presales Storytelling: **Consult with clients, potential clients and Microsoft sellers to craft narratives that resonate with customers’ strategic business goals. Utilize ways our industry solutions coupled with Microsoft platform can contribute to those goals
• Customer Demonstrations: **Participate in the design and delivery of tailored one-to-one customer presentations and demos aligned with customer needs.
• Opportunity Support: **Collaborate with delivery teams to build accurate estimates and quotes for opportunities. Where warranted, participate in the initial phases of projects to ensure customer’s vision is realized
• Solution Architecture: **Act as a high-level solution architect, providing strategic support to lead architects on key projects.
• Facilitate Workshops: **Lead envisioning workshops and other technology consulting engagements to help customers define their digital transformation roadmap.
• Mentorship: **Guide and mentor presales resources to deliver world-class demonstration experiences.

D365 CE, Presales Solutions Architect

Project Manager

• As a Project Manager, you are responsible for digital transformation projects using Microsoft Dynamics 365 (cloud technology). This includes, among other things, the preparation, planning, management and execution of national and international projects.
• You take ownership of project success with regard to scope, schedule, profitability, quality and customer satisfaction.
• You maintain close contact with our customers and our management team and manage the project teams with full responsibility according to the agreed plan.
• You oversee resource, risk and contract management (including change management) for your assigned projects.
• You are responsible for internal and external overall communication and reporting and participate in steering committee and strategy meetings.
• With our proven and award-winning project methodology HSO Excellerate™ you have the best foundation to lead demanding projects to success.

Project Manager – Microsoft Dynamics 365

Support Engineer

• Act as the first point of contact for internal users (colleagues), providing technical support via phone, email, and ticketing systems;
• Troubleshoot and resolve hardware and software issues;
• Support onboarding and offboarding processes, including preparing laptops, accounts, and access rights;
• Monitor and manage IT assets and maintain accurate inventory records;
• Align on a daily basis with your peers, and on a weekly basis with the broader NL-IT team;
• Participate in challenging local and global changes and internal IT projects (e.g. tenant migrations, office renovations, and cybersecurity initiatives).

Junior IT Support Engineer

Marketing

• Plan & Execute Campaigns - Translate the marketing plan into executable campaign roadmaps. Manage end-to-end execution, ensuring activities are delivered on time and within budget.
• Demand Generation & Pipeline Impact - Design and execute programs that drive leads, opportunities, and influence revenue. Build targeted messaging and offers that drive funnel progression and highlight high-intent prospects for Sales.
• Content & Assets - Create or coordinate content and campaign assets such as case studies, thought leadership, emails, landing pages, paid/organic social posts, and sales enablement, ensuring alignment with HSO’s brand and voice.
• Events & Activations - Invent, organize, and orchestrate physical events, independently or in collaboration with stakeholders such as Microsoft, customers, and other partners.
• Stakeholder Management - Build and maintain strong relationships with external stakeholders, and internal teams across Marketing, Sales, and Delivery.
• Systems, Data & Process - Use systems such as Notion, Canva, Umbraco, Dynamics 365 Sales & Marketing, and Power BI to monitor campaign performance against objectives.
• Governance & Administration - Own campaign financial planning and budget monitoring, ensuring accurate administration and documentation.

Campaign Marketing Manager

Business Development Rep

• Develop and execute a go-to-market strategy for the UK public sector, identifying target accounts and growth opportunities across central government, local authorities, healthcare/NHS, housing associations, and not-for-profit organisations.
• Build strong relationships with key public sector stakeholders, including C-Suite, Digital Transformation leaders, and Commercial/Procurement functions.
• Qualify opportunities, lead full sales cycles, and manage bids and proposals through to closure, including through frameworks such as G-Cloud, Digital Outcomes & Specialists, and others.
• Shape and present tailored value propositions aligned to client goals, drawing on Microsoft technologies including Dynamics 365, Power Platform, Microsoft 365, Azure, and AI/Copilot.
• Collaborate with internal teams (Pre-Sales, Architects, Delivery, Legal) to create compelling solutions and commercial proposals.
• Maintain a high-quality pipeline and accurate forecasting in CRM, contributing to regular reporting and leadership reviews.
• Stay informed on public sector policy, digital trends, funding streams, and procurement developments to support account planning.
• Represent HSO at public sector industry events, thought-leadership sessions, and Microsoft community engagements.

Senior Public Sector Business Development Manager

• **PURPOSE OF THE ROLE**As **Marketing Coordinator**, you will play an important role in delivering effective digital marketing campaigns as part of the wider UK marketing initiative. You will support the testing, development, implementation, tracking, and optimisation of digital activity across all channels in order to:
• - Drive traffic to the HSO UK website and increase site engagement
• - Improve engagement and following across HSO’s social media channels
• - Increase performance of PPC channels
• **REPORTING LINE**This role reports to the **Head of Marketing**.
• **JOB FUNCTION**
• - Align with Group Marketing on digital marketing initiatives.
• - Oversee all digital platforms including, but not limited to, websites, social media (LinkedIn, Twitter, YouTube etc.), LinkedIn Ads, and Google Ads.
• - Manage the social media calendar, ensuring content is populated and updated daily.
• - Manage content on the UK website using the Content Management System (CMS).
• - Implement paid digital advertising across LinkedIn and Google.
• - Optimize all web content to increase its visibility search engine results, maximising traffic across the HSO UK website.
• - Analyse HSO’s competitors’ digital positioning and approach.
• - Record, edit, and produce podcasts and videos, including case studies and event footage.
• - Report on campaign performance using social media reporting tools such as Google Analytics and Google Data Studio.
• - Ensure all digital campaigns are tracked appropriately using Google Tag Manager, UTMs, etc.
• - Review and amend existing website content to ensure it remains up to date.
• - Work with third-party agencies when required.

Marketing Coordinator

Software Engineer

• Design and implement solutions leveraging **Azure AD, MFA, Conditional Access, and PIM** to ensure secure identity and access protocols.
• Deploy and manage **O365, Exchange, Teams, OneDrive, and SharePoint** to enhance collaboration and communication.
• Develop, customize, and maintain SharePoint Online solutions, including site templates, workflows, and web parts.
• Lead **OneDrive Migration** and **Migration Development**, including on-premise to online transitions using industry-standard tools.
• Utilize **Intune Modern Device Management, AutoPilot, BitLocker, and Windows Virtual Desktop** to optimize device security and compliance.
• Implement **Co-Management** solutions and enhance security using **Defender for Endpoint**.
• Develop **Integration Apps** and execute **on-premise and online migrations**, ensuring seamless data exchange across platforms.
• Use **Power Automate, Power Apps, Visual Studio, and Visual Studio Code** to automate processes and enhance Microsoft 365 solutions.
• Provide mentorship and technical guidance to teams and stakeholders, ensuring the effective use of **Modern Workplace technologies**.

M365/Modern Workplace Developer

Accounts Receivable

• Monitor customer accounts receivable balances and assist with collections follow-up.
• Ensure timely and accurate allocation of incoming payments in D365.
• Assist in cleaning and maintaining AR data (e.g., matching payments, clearing open items, identifying discrepancies).
• Support bank tracking and reconciliation processes.
• Prepare and update ageing reports, track overdue items, and flag anomalies.
• Collaborate with project and delivery managers to resolve AR-related issues.
• Support the finance team with month-end closing activities.
• Contribute to process documentation and optimisation of AR workflows in D365.

Finance Intern – Accounts Receivable

Marketing Operations

• - Own the lead flow process for all inbound leads from Global channels, such as website forms and global campaigns, including initial qualification, follow-up, and routing to business units.
• - Monitor and manage inbound leads from other sources, such as Microsoft AppSource and Partner Center, ensuring timely follow-up by business units to prevent expiration or decline.
• - Collaborate with Sales and Marketing teams to accurately track lead outcomes within CRM and improve the lead-handling process.
• - Assist with marketing operations tasks, including campaign tracking, lead source attribution, basic reporting, and process documentation.
• - Support cross-functional special projects and evolving operational needs, with opportunities to take on expanded responsibilities as the role grows.